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Hi,
How would you like the header to display on mobile view? Please provide a screenshot using imgur or dropbox.
Best regards,
IsmaelHi,
Which type Enfold is using?
The theme is using the dynamic or javascript API as mentioned previously.
Does Google charge for this API key?
Yes, they charge for these API only if you exceed the usage quota. There is a free $200 credit every month, which is equivalent to 28,000 loads or requests and this limit is usually enough for a lot of websites. The embed API that uses place and view mode is always free with unlimited usage, but you have to put the embed code manually in a code or text block because it’s not used by the theme. Example.
// https://developers.google.com/maps/documentation/embed/guide#view_mode
More info about usage and billing: https://cloud.google.com/maps-platform/pricing/sheet/
Best regards,
IsmaelHi,
Thanks for the update.
The “ga” function should replace “gaq” in the button filter.
$att = "onclick=\"ga('send', 'event', '_trackEvent', 'Anfrage', 'Senden', 'Anfragesenden', 1, true);\"";Best regards,
IsmaelHi,
Thanks for the update.
We tried those info but they seem to be invalid (see private field). Please confirm those credentials with your hosting provider.
Best regards,
IsmaelHi Xandria,
Thanks for the update.
Did you select an option in the “Image Hover effect” settings? We tried to access the site again, but the login credentials are no longer valid. Please provide a new account so that we can check the settings.
Best regards,
IsmaelHi,
Thanks for the update.
Would you mind opening a new ticket for that inquiry? It’s not related to the original topic, so mixing it up here will be confusing for other users who might be looking for the same answer.
Best regards,
IsmaelHi,
Thanks for keeping in touch.
A fix was included on version 4.5.4, but a few users reported that this particular patch didn’t fix the issue, which lead us to think that this may be a problem with their server. Please upgrade to version 4.5.4, re-add the widget and then let us know if anything changed.
Best regards,
IsmaelHi,
Thanks for the update.
We missed the arrow container below the title. We added this code to adjust it.
.av-inner-tab-title, .av-tab-section-icon, .av-tab-arrow-container, .av-tab-section-image { width: auto; }The spaces between the title are now equivalent.
Best regards,
IsmaelHi,
Thanks for the update.
Does it work when you switch to a default pagination? The AJAX call is not returning any error, so we’re not sure why it isn’t loading the items.
Best regards,
IsmaelHey Kai,
Thank you for using Enfold.
That is the predefined size of the post thumbnail or the featured image. If you want to adjust it, install the Simple Image Size and activate it. Afterwards, go to the Settings > Media panel, adjust the width and height of “entry_with_sidebar” thumbnail, update and then regenerate the thumbnails or upload the image again.
Best regards,
IsmaelHi,
Thanks for the update.
We put this code in the Quick CSS field to disable the links of the portfolio gallery.
.av_table_col.first.portfolio-preview-image a { pointer-events: none; }Best regards,
IsmaelHey designyvr,
Thank you for using Enfold.
The black area is included in the video itself, so we can’t change that. You have to re-edit the video and make sure that the aspect ratio is 16:9 to make it full width.
Best regards,
IsmaelHey raisonbrands,
Thank you for using Enfold.
Is there a way to have these videos loop?
This is not possible with the layer slider but the option is available in the theme’s Full Screen Slider or the Color Section element.
// https://kriesi.at/documentation/enfold/color-section/#background-video
I notice that sometimes these videos will autoplay
This is because of the changes in browser media autoplay policy.
// https://developers.google.com/web/updates/2017/09/autoplay-policy-changes
You have to mute the video if you want it to auto play on page load.
Best regards,
IsmaelHi,
@vjward: We tried to access the site but the login credentials didn’t work. Please check it carefully.
@richardhofer83: Thanks for the info. We’ll check the issue and post an update here. Or create your own ticket and post the site details there.Best regards,
IsmaelHi,
Thank you for using Enfold.
This is an issue with Woocommerce, not directly related to the theme.
// https://github.com/woocommerce/woocommerce/issues/22896
One user provided a filter, but the products should have at least 1 rating or review.
// https://github.com/woocommerce/woocommerce/issues/22896#issuecomment-468931155
Best regards,
IsmaelHi,
1.) You can refer to the documentation to enable anonymization.
// https://developers.google.com/analytics/devguides/collection/analyticsjs/ip-anonymization
2-4.) That shortcode creates a toggler that allow users to disable or enable the google analytics tracker. It creates a cookie called “aviaPrivacyGoogleTrackingDisabled”, which sets a window property that disables the trackers as described in the following documentation.
// https://developers.google.com/analytics/devguides/collection/analyticsjs/user-opt-out
You can wrap the text inside the shortcode if you want to change the placeholder.
[av_privacy_google_tracking]Disable GA[/av_privacy_google_tracking]Best regards,
IsmaelHi,
Do you want to create a single list and have it display on different language based on the visitor’s browser? Have you tried to enable the auto translation?
// https://mailchimp.com/help/translate-signup-forms-and-emails/#Enable_Auto-Translate
The theme cannot submit extra info using the API apart from the value of the existing form fields.
Best regards,
IsmaelHi,
You’re welcome! Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold :)
Best regards,
IsmaelHi,
Thanks for the update.
Looks for this closing tag around line 650:
$output .= '</h3></header>';Replace it with:
$output .= '</h3>';And right below that line, add this code to render the custom field.
$punchline = get_post_meta($the_id, "punchline", true); if($punchline != "") $output =. "<h4>".$punchline."</h4>"; $output .= "</header>";Best regards,
IsmaelHi,
The site is up but it seems like we don’t have access to it or the country where we are in is being blocked.
// https://downforeveryoneorjustme.com/bumblebeam.de
It’s just you. bumblebeam.de is up.
Please ask your hosting provider if there are other security options that you’re not aware of.
Best regards,
IsmaelHi,
It looks fine on my end. Please remove the browser cache or toggle the file compression settings after adding that code.
Best regards,
IsmaelHi,
We understand your frustration. The automatic update is not working because the site is still using an old version (4.4.1) of the theme, which is utilizing the old Envato API that is now deprecated. You have to do the manual update this one time.
// https://forums.envato.com/t/deprecating-the-envato-toolkit-wordpress-plugin/164628
You have to generate a personal token from Envato after manually upgrading to version 4.5.4 so that you can utilize the automatic update again.
// https://kriesi.at/documentation/enfold/theme-registration/#what-is-an-envato-personal-token
Best regards,
IsmaelHi,
We can set the default container width to 100% with css, but it will remove the intended space on both edge of the content, so its not recommended. Add this css code temporarily, then check the page.
@media only screen and (max-width: 767px) { .responsive #top #wrap_all .container { width: 100%; max-width: 100%; } }move that column inside a color section and then define the section’s width manually. Please refer to the documentation for more info.
You have to follow the instruction in the documentation instead.
// https://kriesi.at/documentation/enfold/color-section/#color-section-with-100-content-width
Best regards,
IsmaelHi,
I disabled the builder and still the product is not showing and why other products are visible with the builder in active mode?
1.) Are you referring to the “pannier-bag/” product? The content of that product is created with the advance layout builder, so it will only display those content. Are you expecting it to display the default product content along with the builder elements? That is not how the builder works, unfortunately. You have to switch to the default editor if you want to display the default product content.
A question you did not answer Is why the builder keeps loading forever in my backend home page?
2.) Sorry about that. We didn’t check that before. There are a few errors in the console, but we’re not sure what’s causing. It is most likely related to the plugins or third party extension. Can we deactivate the plugins while testing the site?
and you’re telling me that woocommerce is not compatible with your theme?
3.) No, that’s not what we meant. We just want to clarify to you how the builder works. Again, when the builder is active, the default product elements such as the product price, product tabs, default product title etc, are not going to be included in the front end or in the template. It will only display the elements that were inserted in the advance layout builder.
Best regards,
IsmaelHi,
My bad. I didn’t notice the access code info above. According to our dev, the fix is already included on version 4.5.4. Please try to upgrade the theme from version 4.5.2 to that version then we’ll check the issue again. Would you mind adding the FTP login details in the private field? We may need to edit a few files directly.
Best regards,
IsmaelHi,
There is probably a plugin or a custom snippet that alters the default posts query, so you have to use that code to re-adjust the order of the posts. Did you install a child theme? Add the filter in the child theme’s functions.php file, so it won’t get overwritten on update.
// https://kriesi.at/documentation/enfold/child-theme/#how-child-themes-work
Best regards,
IsmaelHi,
Thanks for the update.
Use this css code to increase the vertical space above the logo container.
.html_top_nav_header.html_header_top.html_header_sticky #top #wrap_all #main { padding-top: 80px; }Best regards,
IsmaelHi,
The size of the overlay is based on the height of its parent container, which is relative to the height of the image, so resizing the image will affect the height of the overlay. What is the original size of the images? Make sure that the size is an even integer, not odd. Or try this css code in the Quick CSS field.
#top .av-fixed-size .av-masonry-entry.av-masonry-item-no-image .av-inner-masonry-content, #top .av-caption-style-overlay .av-masonry-item-with-image .av-inner-masonry-content { display: block; }Best regards,
Ismael
