Page 800 – Support | Kriesi.at – Premium WordPress Themes

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March 19, 2019 at 4:15 am in reply to: Parallax BUG nach Klicken auf Ankerpunkt-Navigation #1080198

Ismael
Moderator

Hi,

Thanks for the update.

Can we access the site? Please post the login details in the private field so that we can check the page directly.

Best regards,
Ismael

March 19, 2019 at 4:10 am in reply to: DropCap Not Appearing #1080197

Ismael
Moderator

Hi,

Thanks for the info.

If I add an additional Enfold shortcode, the dropcaps appear. See link in private comment.

We are still not sure why the dropcap is not displaying when there is no other shortcode present in the page. We’ll tag one of our developers to the issue. Please try to include a separator/whitespace shortcode in the page to fix the issue temporarily.

Best regards,
Ismael

March 19, 2019 at 4:01 am in reply to: Full Width Submenu to be Sticky on Mobile #1080194
Ismael
Moderator
Hi,

Where do you want to place the sub menu container? If you want it to display at the very bottom of the view port, use this css code.
```
@media only screen and (max-width: 767px) {
.responsive #top .av-submenu-container {
    position: fixed !important;
    top: calc(100% - 104px) !important;
}
}
```
Screenshot: https://imgur.com/a/eQjej9C

Best regards,
Ismael
March 19, 2019 at 3:55 am in reply to: Issues with ALB #1080193

Ismael
Moderator

Hi,

just adds the button snippets above the post content.

Are you using the special heading element, or adding the post title manually to the post when you’re using the ALB? That title is a part of the post content, so the buttons will display above it. Is there an available shortcode for the buttons? You can use that instead.

Best regards,
Ismael

March 19, 2019 at 3:39 am in reply to: Adding icons #1080185

Ismael
Moderator

Hi,

Thanks for the update.

There’s a short tutorial for the icon font manager in the theme documentation.

// https://kriesi.at/documentation/enfold/icon/#adding-your-own-fontello-or-flaticon-icons-

Best regards,
Ismael

March 19, 2019 at 3:37 am in reply to: no edit or viewing afater update #1080184

Ismael
Moderator

Hi,

Thanks for the update.

The builder loads consistently on our end. There are still errors left but they’re not directly related to the builder or the theme.

public-api.wordpress.com/wp-admin/rest-proxy/?v=2.0#https://widgets.wp.com:1 (WEB_PAGE context) Couldn’t find native for requireNative(addons)
?v=2.0:6 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403

Best regards,
Ismael

March 19, 2019 at 3:28 am in reply to: Product Sorting is not working #1080182

Ismael
Moderator

Hi,

Thank you for using Enfold.

We can reproduce the issue even without those errors, but we’re not so sure what’s causing it. Have you tried disabling the plugins temporarily?

Best regards,
Ismael

March 19, 2019 at 3:20 am in reply to: Site looks really blurry on Google Chrome #1080180

Ismael
Moderator

Hi,

Thanks for the info.

Have you tried using the css modification provided on the related thread?

// https://kriesi.at/support/topic/blurry-text-on-chrome/#post-1068282

It should unset the perspective css property, which seems to be the cause of the issue.

Best regards,
Ismael

March 19, 2019 at 3:18 am in reply to: Tab sections wrapping on mobile devices #1080179
Ismael
Moderator
Hi,

Thank you for the update.

We can’t reproduce the issue on our end. Maybe, the tab title container is not resizing properly, so this css code might help.
```
.page-id-330 #av-tab-section-2 .av-tab-section-tab-title-container {
    min-width: 431px !important;
}
```
It will adjust the width of the main tab title container. It might be necessary to turn on the custom css class attribute so that you can define a unique selector for that element.

// https://kriesi.at/documentation/enfold/intro-to-layout-builder/#turn-on-custom-css-class-field-for-all-alb-elements

Best regards,
Ismael
March 19, 2019 at 3:05 am in reply to: Full width easy slider not showing the Images if the page having any contact for #1080178

Ismael
Moderator

Hi,

There’s an error related to the date picker, but it’s not exactly telling us where the issue is. Did you purge the cache after disabling the AJAX Search Pro plugin? We may need to deactivate the plugins temporarily if we are to help you debug the issue.

Best regards,
Ismael

March 19, 2019 at 2:57 am in reply to: Enable excerpt and read more link #1080175

Ismael
Moderator

Hi,

You have to reset the Settings > Reading options to default and set your blog page in the Enfold > Theme Options panel. There are more info about the basic blog setup in the documentation.

// https://kriesi.at/documentation/enfold/blog-post/#basic-blog-setup

Best regards,
Ismael

March 19, 2019 at 2:53 am in reply to: Optimizing images: Should I use more than 1 version? #1080174

Ismael
Moderator

Hi,

Thanks for the update.

Unfortunately, that’s not how the theme handles the images. The theme creates smaller versions of the original image but it will load or use the same version of that image regardless of the screen or device. There is a plugin that automatically applies a srcset attribute to an image element, but we’re not sure if it’s compatible with the theme.

// https://wordpress.org/plugins/responsify-wp/

Best regards,
Ismael

March 19, 2019 at 2:34 am in reply to: Include a URL with PHP shortcode in a post #1080172

Ismael
Moderator

Hi,

Yes, that’s a valid code. Is it rendering the content of the source properly?

Best regards,
Ismael

March 19, 2019 at 2:28 am in reply to: Problema with Google Search Console #1080169

Ismael
Moderator

Hi,

Have you tried optimizing the site yet? Simply installing a cache or minification plugin can do wonders for optimization but there are more things that you can do to improve the site speed. This article should help.

// https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow

Best regards,
Ismael

March 19, 2019 at 2:12 am in reply to: Customize Image Lightbox Popup #1080165

Ismael
Moderator

Hi,

Those options are not available in the theme’s lightbox by default, but you may be able to find those features on another lightbox plugin. This list might help.

// https://wpbuffs.com/wordpress-image-lightbox-plugins-for-photo-galleries/

Best regards,
Ismael

March 19, 2019 at 2:05 am in reply to: Modal window privacy and cookie info does not work at all #1080163

Ismael
Moderator

Hi,

Did you enable the Enfold > Privacy & Cookies > “Modal Window with Privacy and Cookie Info” option? You’ll be able to set the title and content of the tabs manually if that option is enabled.

Best regards,
Ismael

March 19, 2019 at 1:51 am in reply to: Shortcodes not showing in CPTs #1080161

Ismael
Moderator

Hey sherve,

Thank you for using Enfold.

You have to register the custom post types in order for them to be recognized by the builder.

// https://kriesi.at/support/topic/missing-adva-layout-builder-in-custom-post-types-after-updating-to-version-4-5-4/#post-1078672

Best regards,
Ismael

March 19, 2019 at 1:41 am in reply to: Shop page does not display at backend #1080160

Ismael
Moderator

Hi,

Glad that you got it working again. Please don’t hesitate to open a new thread if you need anything else.

Have a nice day.

Best regards,
Ismael

March 19, 2019 at 1:35 am in reply to: Pages showing a sidebar #1080159

Ismael
Moderator

Hi,

Disable the “Page Sidebar navigation” option in the Enfold > Sidebar Settings panel.

Best regards,
Ismael

March 19, 2019 at 1:31 am in reply to: Animated Numbers #1080157

Ismael
Moderator

Hey limedrop,

Thanks for the update.

The count should start from zero and up. Did you add any modifications to the theme? Please provide the login info in the private field.

Best regards,
Ismael

March 19, 2019 at 1:18 am in reply to: masonry gallery image caption not as overlay but below #1080155

Ismael
Moderator

Hi,

Is there a test page where we can see the issue? Please post it in the private field.

Best regards,
Ismael

March 18, 2019 at 3:50 pm in reply to: One Page Scrolling (Anchor) with custom header size #1079921

Ismael
Moderator

Hi,

We would like to apologize for the misunderstanding. You can actually use the “avf_header_setting_filter” filter to adjust the value of the default scroll offset. This value influences the scroll position.

// https://kriesi.at/support/topic/link-in-footer-to-anchor/#post-970924

Best regards,
Ismael

March 18, 2019 at 3:43 pm in reply to: ENFOLD 4.5.X & WordPress 5.X | Feedback #1079920

Ismael
Moderator

Hi,

Thanks for the update.

1.) Do you have version 4.5.4? Please make sure that the site is running on the latest version of the theme. Disable all cache and minification before trying to edit the pages again.

2.) That is an option in the contact form element. You can make the input title be a label or an input placeholder. Look for the “Hide Form Labels” option.

3.) Where can we see the issue? Please provide a link to the actual page.

4.) Do you see any error when you activate the child theme? Did you override any templates or functions?

Best regards,
Ismael

March 18, 2019 at 3:37 pm in reply to: BuddyForms "Add Media" – button don't work with Enfold theme (frontend) #1079919

Ismael
Moderator

Hi,

Thanks for the update.

We would like to help you solve this issue, but we are not familiar with the plugin’s code, so it is very unlikely that will be able to solve this immediately. Please ask the plugin author for any hint or info that they can provide in regards to the issue.

Best regards,
Ismael

March 18, 2019 at 1:48 pm in reply to: How not to show current post in Masonry #1079881
Ismael
Moderator
Hi,

This filter might help.
```
add_filter('avia_masonry_entries_query','avia_masonry_entries_query_mod', 10, 2);
function avia_masonry_entries_query_mod($query, $params)
{
    if(is_singular('post')) {
        $query['post__not_in'] = array(avia_get_the_ID());
    }
    return $query;
}
```
Best regards,
Ismael
March 18, 2019 at 1:42 pm in reply to: structured data not recognized #1079874

Ismael
Moderator

Hi,

Thanks for the update.

The “imageObject” property is going to be replaced with “image” in the latest version of the theme. For now, you can use the following filter to fix the issue temporarily.

// https://kriesi.at/support/topic/sturctured-data-testing-error/#post-1013165

You can also disable the theme’s basic schema markup and use a third party plugin.

Best regards,
Ismael

March 18, 2019 at 1:15 pm in reply to: Submenu #1079868

Ismael
Moderator

Hey Anke,

Thank you for using Enfold.

Those options are not available out of the box, but we can use css to adjust the position of the items. Could you give us a screenshot of the layout that you have in mind? You can use imgur or dropbox. Are you referring to the full submenu element?

Best regards,
Ismael

March 18, 2019 at 1:06 pm in reply to: Slide-Show (full width) Mobile version #1079862

Ismael
Moderator

Hi,

Thanks for the update.

You can use css media queries to adjust the height value for smallers screens.

// https://www.w3schools.com/css/css_rwd_mediaqueries.asp

Best regards,
Ismael

March 18, 2019 at 1:01 pm in reply to: Scroll to issue #1079859

Ismael
Moderator

Hi,

Thanks for the update.

How did you set the anchors? Have you tried using a color section to separate the areas of the page? You can use the Section ID field to define the anchor.

// https://kriesi.at/documentation/enfold/menu/#one-page-menu

You can also try to adjust the scroll offset value.

// https://kriesi.at/support/topic/link-in-footer-to-anchor/#post-970924

Best regards,
Ismael

March 18, 2019 at 12:51 pm in reply to: Blog Category Search Result Format #1079856

Ismael
Moderator

Hi,

Thanks for the update.

We notice that the site is still using an older version of the theme, 4.4.1. You have to upgrade it to the latest version and hopefully, the upgrade will fix the category template issue.

Best regards,
Ismael
Author

Posts

Viewing 30 posts - 23,971 through 24,000 (of 67,155 total)

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