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Viewing 30 posts - 23,491 through 23,520 (of 66,033 total)
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  • Hi,

    Thank you for using Enfold

    @Maureen van Goethem: Have you tried to disable the block or the Gutenberg editor? You can do that in the Enfold > Theme Options. In the “Select Your Editor” settings, select “WP Classic Editor”. That option is available on version 4.5.3, so make sure that the site is using the latest version of the theme. Or you can also install the “Classic Editor” plugin.

    on this website: https://prova.salonbooking.it/
    we are using the Enfold theme..

    The site is not using the Enfold theme. Unfortunately, we don’t or we can’t provide full support for third party plugins as stated on our support policy. Please keep in touch with the plugin authors.

    Best regards,
    Ismael

    in reply to: Hide Avia Layout Builder from select users #1065287

    Hey!

    Yes, you can still edit the existing elements from the templates but you won’t be able to insert additional elements or shortcodes.

    My bad. I tested it again just now. It turned out that you can’t use the elements after disabling them even it was pre-added in the templates.

    Best regards,
    Ismael

    in reply to: fullwidth easy slider video and black screen #1065284

    Hi,

    That black screen is the video itself or its part of the video frame, so we can’t remove that, unfortunately. The whole slider can be hidden while the video is loading and displayed when it plays, but that will require modification that is beyond the scope of support. Please hire a freelance developer or contact our partner, Codeable.

    // https://kriesi.at/contact/customization

    Best regards,
    Ismael

    in reply to: Increase columns for upsells and cross-sells products #1065282

    Hi,

    I would like to apologize for the late response.
    I edited the css code a bit to adjust the width of the columns. (see private field)

    Best regards,
    Ismael

    in reply to: WPDM #1065280

    Hi,

    I would like to apologize for the late response.

    The theme is not removing any of the WPDM script, at least not intentionally, but it’s possible that one of its dependencies is being conditionally loaded by the theme. Please ask the plugin author if the script has any dependencies and if it does, ask for the names or script handles.

    Best regards,
    Ismael

    in reply to: Include .woff2 font files #1065277

    Hi,

    Scratch that. The woff2 version for entypo-fontello is not available.

    // https://www.fontsquirrel.com/fonts/entypo

    Best regards,
    Ismael

    in reply to: Include .woff2 font files #1065276

    Hi,

    I found the woff2 source file but I’m not sure if it’s valid. We’ll forward this to our devs.

    // https://github.com/coderaiser/cloudcmd/blob/master/font/fontello.woff2

    Best regards,
    Ismael

    in reply to: Avia Layout Builder Problems #1065273

    Hi,

    Thanks for the update.

    I tried to save the elements as template so that I can test it on another page but even that is not working. It seems like your database is frozen or cached. Please contact your hosting provider for additional details and try to deactivate every plugins during testing.

    Best regards,
    Ismael

    in reply to: Recaptcha Plugin for Ismael #1064490

    Hey!

    And if possible, please keep the login details available so that we can test the verification from time to time.

    Cheers!
    Ismael

    in reply to: Parse error, unexpected T_FUNCTION #1064457

    Hi,

    The issue occurs because your site is using an outdated version of PHP, 5.2. The minimum requirement of the theme is version 5.6 or higher. I’ve fixed the current issues for now but you will still have to upgrade PHP.

    Best regards,
    Ismael

    in reply to: Recaptcha Plugin for Ismael #1064445

    Hi,

    You’re welcome. Please keep both v2 and v3 keys in the theme options because we might be needing that later on. Please keep us updated.

    Best regards,
    Ismael

    in reply to: Receiving spam through contact form #1064434

    Hi,


    @jochenmaier
    : Thanks. Let’s continue on that thread.

    I’ll be closing this thread for now. Please feel free to open a new thread if necessary.

    Best regards,
    Ismael

    Hi,

    I’m still getting the 503 Service Unavailable error when I try to login to the site. What is the login url? I tried “wp-admin” and “wp-login”, but they both lead to the same error. I’ll ask the rest of the team to check it.

    Best regards,
    Ismael

    in reply to: PROBLEM WITH UPDATE #1064431

    Hi,

    It was probably working before because you have added a png or a jpg image in front of the svg ones. (see private field)
    The issue occurs because svg images don’t have definite dimensions unlike png or jpg. The following is an array containing the properties of an image starting from the image url, its height, width and if it’s the original source or not.

    array (
      0 => 'https://www.boss-entreprises.com/wp-content/uploads/2017/03/logo-admin.png',
      1 => 300,
      2 => 26,
      3 => false,
    )

    As you can see, the width is set to 26 or 26px. Now, for a svg image, the properties will look like this:

    array (
      0 => 'https://www.boss-entreprises.com/wp-content/uploads/2017/02/poggia-provence.svg',
      1 => 0,
      2 => 0,
      3 => false,
    )

    The height and width is set to zero and that is why the “division by zero” error occurs in this line of code:

    $ratio  = (100 / $width) * $height;
    

    Best regards,
    Ismael

    in reply to: Gridrow with Boxedlayout override #1064430

    Hi,

    Alright. Would you mind if we access the site? Please post the login detail in the private field.

    Best regards,
    Ismael

    in reply to: beginn of a toogle with long content #1064419

    Hi,

    Glad it worked. And thank you for the kind words.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: sidebars not working after wordpress update #1064417

    Hi,

    Thanks for the update.

    Are you using a cache plugin for the live site? Please disable that temporarily or purge the cache.

    Best regards,
    Ismael

    in reply to: LayerSlider showing 'more videos' when opened in Chrome #1064416

    Hi,

    Alright. We’ll close this thread for now. Please feel free to open a new one if you need anything else.

    Thank you for your patience. Have a nice day.

    Best regards,
    Ismael

    in reply to: Hide Avia Layout Builder from select users #1064415

    Hi,

    Thanks for the info.

    You can now manually disable elements in the builder or only load the elements that were added in the page. Go to the Performance panel and look for the “Disable Template Builder Elements” section. Unfortunately, you can’t set it for a specific user role.

    Best regards,
    Ismael

    Hi,

    Thanks for the update. It seems to be resizing properly on my end. Did you switch the slider from full screen to full width?

    Best regards,
    Ismael

    in reply to: Can't update Enfold Theme #1064411

    Hi,

    Thank you for sharing your experience with the automatic update. We are not really sure why that happens but it is possible. It can also be a cache issue on your browser. Anyway, we do recognize the inconsistency in the update process and our developers are still working to improve it. They are currently adding a few improvements to it, which is going to be available in the next update. We hope that your next attempt with the automatic update will work properly.

    Best regards,
    Ismael

    in reply to: product add-ons conflict with Enfold #1064409

    Hi,

    Thanks for the update.

    I just added the “product_title” class attribute manually in the title tag. (see private field)

    
    <h5 class="product_title" style="text-align: center;"><strong>EVENHEAT GLASS/METAL CLAY KILN - </strong><strong>KINGPIN 88</strong></h5>
    

    Best regards,
    Ismael

    in reply to: Google tag manager #1064408

    Hi,

    Yes, using hooks is a valid way of doing things with WordPress. Using the “wp_head” hook for example, is the same as putting the code directly in the head tag of the header.php file.

    // https://codex.wordpress.org/Function_Reference/wp_head

    The same goes with the “wp_footer” hook.

    Best regards,
    Ismael

    in reply to: Show woocommerce product in grid, pagination issue #1064406

    Hi,

    Thanks for the update. Looks like you have updated the theme via FTP and some of the shortcode files were duplicated. Please remove the entire theme folder before uploading the latest version. That will avoid the second issue and hopefully fix the first one.

    Best regards,
    Ismael

    in reply to: picture problem #1064405

    Hi,

    Could you give us a link to the blog page of the “pronosgame” site? Please refrain from referring two different sites on your inquiries because it makes the thread quite confusing. Let’s focus on a single site per inquiry.

    Best regards,
    Ismael

    in reply to: The Events Calender – Image gets cut off #1064403

    Hi,

    Have you tried adjusting the default size of the “entry_with_sidebar” thumbnail, so it fits your requirement? That is the actual name of the thumbnail and you can adjust its size manually in the functions.php file or install the Simple Image Sizes plugin. Unfortunately, I’m not really sure why those images resize differently but I know adjusting the default thumbnail size will certainly help.

    Best regards,
    Ismael

    in reply to: wondering about some other websites links in Enfold #1064401

    Hi Sadegh,

    I pushed the changes to our developers.
    Thank you so much for your help.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: The theme (Enfold) made website not work any more #1064400

    Hi,

    Thank you for the update. I think you forgot the username though. And please include the login details of the file server so that we can edit the theme if necessary. Make sure that the uploaded theme is version 4.5.3.

    Best regards,
    Ismael

    in reply to: Receiving spam through contact form #1064020

    Hi,


    @jochenmaier
    : Please include the login details of your file server so that we can add or edit files.

    Best regards,
    Ismael

    in reply to: Receiving spam through contact form #1064017

    Hi,


    @hyperbrand
    : I’m sure you’re fully aware of the captcha option in the contact form element and I think it counts as spam protection, so I’m not sure why you’re saying we are avoiding this. Yes, it’s basic but that is enough for most users and that is actually what you’ll get from a lot of themes available in the market. We are just considering adding more security features but even that will not ensure that you’ll prevent these spams because everything can be hacked nowadays, it’s just a matter of time.


    @jochenmaier
    : Please transfer your details to another ticket or thread because the original poster here will be able to see it. Let’s continue there.

    Best regards,
    Ismael

Viewing 30 posts - 23,491 through 23,520 (of 66,033 total)