Hi!

Great! Glad it worked. Please feel free to open a new thread if you need anything else.

Have a nice day!

Best regards,
Ismael

Hi,

Thanks for the update. I checked that folder and found the theme files in the root directory. It should be inside the wp-content > themes folder. Did you upload it there? Please clean up the root directory of the “new” installation.

Best regards,
Ismael

Hi,

Thanks for the update.

Unfortunately, I don’t have access to Microsoft Edge or to a Windows 10 machine for that matter, so I tested it on what’s available in my test environment, which is IE11 thinking that an older software probably inhibit the same issue as its successor. I thought that was implied. Yes, we do need a screenshot. Seeing the actual issue will probably give us a hint on what to fix.

Best regards,
Ismael

Hi,

Yes, the issue is generated by the theme but it’s triggered by the plugin so there’s a compatibility issue there. Again, we don’t provide support for third party plugins but we’ll try to help as much as possible. Please keep in touch with the plugin author for additional help.

In the private field, please post the WP and FTP login details so that we can debug the issue and do a few tests.

Best regards,
Ismael

Hi,

Thanks for the update

I just edited the text block containing the product title. That is the element at the very top of the builder right before the product image or gallery.

Best regards,
Ismael

Hi,

Did you add the CORS config in the “pplscreens” htaccess file?

<blockquote><FilesMatch "\.(ttf|otf|woff)$">
<IfModule mod_headers.c>
Header set Access-Control-Allow-Origin "*"
</IfModule>
</FilesMatch></blockquote>

You have to give “pplsport” permission to access the icon font files from the “pplscreens” site.
Please ask your hosting provider if the “mod_headers” module is enabled.

Best regards,
Ismael

Hi,

Thanks for the update.

The builder is loading properly on my end, but I found some errors in the browser console and it seems to be generated by a plugin called “Pedejo-config”. What is that plugin for?

jquery.dataTables.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)
Uncaught TypeError: Cannot read property 'hasClass' of undefined
query.dataTables.js:1 Failed to load resource: the server responded with a status of 404 (Not Found)

Best regards,
Ismael

Hey Ivan,

Thank you for using Enfold.

Those pages are indexable according to the markup.

<meta name="robots" content="index, follow" />

Have you tried setting or marking the entries as solve in your console? If ever they come back in the list then there is a problem.

Best regards,
Ismael

Hi,

Thanks for the update.

I actually could not connect to the site through file zilla.

1.) You have to contact your hosting provider and confirm that you have the valid login credentials.

2.) The border is removed from the grid when it is positioned after another grid. You can override that with this css code:

.av-layout-grid-container + .av-layout-grid-container {
    border-top: 1px solid;
}

Please open separate threads for new inquiries.

Best regards,
Ismael

Hi,

Thanks for the info.

I can’t find that section anywhere on the page. Did you remove it? Please create a test page so that we can inspect the elements.

Best regards,
Ismael

Hi,

I would like to apologize for the late response. I just found out that the EN version is an entirely different installation, so it generates the same cookie name but with a different value. I thought you’re using a multilang plugin such as WPML or Polylang. The script is generating new cookies whenever you switch between the sites, so the previous cookie is seen as invalid or expired. I don’t really think that this is a critical issue because users will tend to stick on their preferred language.

Best regards,
Ismael

Hi,

Thanks for the info.

I managed to access your file server but I’m not sure which directory to check. I get in to the “httpdocs” folder but the WP files are incomplete. All I can see is the “wp-content” folder without the config files or anything.

Best regards,
Ismael

Hi,

Sadly, I don’t know why that is. Please keep the permalink settings for now. And keep in touch with the Yoast team for additional help.
We’ll close this thread for now because it’s getting lengthy. Don’t hesitate to open a new thread if you get additional issues.

Best regards,
Ismael

Hi,

I appreciate that Victoria, My Question is..Why don’tt the scripts load in the Enfold theme, but load in any other theme?

It is possible that the scripts’ dependencies are being conditionally loaded by the theme. The theme has this feature where it only loads scripts that are actually used in the page, so one of those dependencies may be missing. Please ask the plugin author which dependencies are missing when they check your page. For now, you can use the wp_enqueue script or just leave the scripts in the footer, but we do recommend doing the former.

Best regards,
Ismael

Hi,

Thank you for using Enfold. And I would like to apologize for the late response.

The tab section has changed a lot since, so that script is no longer valid. Please try this one instead:

// auto trigger tab section
add_action('wp_footer', 'ava_go_to_tab_section');
function ava_go_to_tab_section() {
?>
<script>
(function($){
    function getQueryParams(qs) {
        qs = qs.split("+").join(" ");
        var params = {},
        tokens,
        re = /[?&]?([^=]+)=([^&]*)/g;

        while (tokens = re.exec(qs)) {
            params[decodeURIComponent(tokens[1])] = decodeURIComponent(tokens[2]);
        }

        return params;
    }

    function triggerTabSection( section) {
        $('a[href="' + section + '"]').trigger('click');
    }

    var section = getQueryParams( document.location.search );

    triggerTabSection( section );
})(jQuery);
</script>
<?php
}

Best regards,
Ismael