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Hi,
Thank you for the info.
We can see the issue now. Try to increase the autosave interval to 10 minutes. Add this code in the wp-config.php file.
define( 'AUTOSAVE_INTERVAL', 600 );Best regards,
IsmaelSeptember 10, 2019 at 10:48 am in reply to: Portfolio element and publication date (can't be changed) #1136456Hi,
Glad to know that it’s fixed. Thank you for the update. We’ll close the thread now.
Best regards,
IsmaelHi,
It’s not the site that’s in debug mode, only the builder. And by “debug mode”, it just means that you’ll be able to edit the builder shortcodes directly.
Thank you for the update.
Best regards,
IsmaelHi,
Thank you for the update.
You have to do the taxonomy or category translations in the Taxonomy Translation panel (see private field). By the looks of it, you created the EN categories manually because the DE version of the categories don’t have any translations. We edited the translation of the “Bauphysik” category.to “Building Physics” with the slug “building-physics-en”. The DE portfolio items are now displaying in the EN portfolio page. Of course that’s not what you want, so you have to delete the EN categories that you created manually, create a translation of the DE categories and then re-assign the portfolio items to the translated categories.
Best regards,
IsmaelHi,
Thank you for the update.
We would like to check it but we couldn’t connect to the server using the FTP account above. Please check if it’s correct.
Best regards,
IsmaelSeptember 10, 2019 at 10:21 am in reply to: 4.5.2 gets 404 error but 4.3.2 gets code 200 (everything works fine) #1136440Hi,
The site is still running on version 4.4.1. Do you have a staging version of the site? Please create a copy of the site with the latest version of the theme (v4.6.1).
Best regards,
IsmaelHi,
If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelHey Diana,
Thank you for the inquiry.
The option is visible on our end. Please try to test it on another computer. See screenshot below.
// https://imgur.com/a/jil80Oe
Best regards,
IsmaelHey Arrastia,
Thank you for using Enfold.
1.) The minimum height of the image should be at least 100px in order to have an overlay. This is why some of the logo are not animating or don’t contain an overlay.
2.) The images look sharp on our end. If you think it’s still blurry, try to upload a larger version of the image. Maybe twice the size of the current ones.
Best regards,
IsmaelHi,
Thank you for the update.
Where are you testing it? Please check if the browser in your mobile device accepts cookies. And don’t forget to remove the browser history. There is a fix for the privacy options in the latest version (v4.6.1). Please upgrade the theme to that version and reconfigure the privacy options. And to learn more about these new features, please visit the documentation.
// https://kriesi.at/documentation/enfold/privacy-cookies/#implementation-of-data-security-in-enfold
Best regards,
IsmaelSeptember 10, 2019 at 7:06 am in reply to: Remove hamburger menu on mobile and show main menu #1136390Hi,
Sorry for the delay.
You can use this css code to hide the mobile menu and display the default menu items. Please don’t forget to toggle the Enfold > Performance > File Compression settings after adding the code.
@media only screen and (max-width: 767px) { .responsive #top .av-main-nav .menu-item-avia-special { display: none; } .responsive #top .av-main-nav .menu-item { display: block; } }Thank you for using Enfold.
Best regards,
IsmaelHi,
Thank you for the update.
The “avia_template_builder_custom_css” has been removed. You will have to move the custom css class names from the old css class field to the element’s Developer tab. Make sure that the Enfold > Layout Builder > Builder Options For Developers > Custom CSS classes input field is enabled. You can now remove the “avia_template_builder_custom_css” code from the functions.php file.
Best regards,
IsmaelHi,
Thank you for the inquiry. And sorry for the delay.
Users have to accept cookies before they can load the video directly in the site. For that, you have to give them access to the [av_privacy_allow_cookies] privacy button. Add it in your privacy page or the modal popup window. To learn more about the new privacy options, please visit the documentation.
// https://kriesi.at/documentation/enfold/privacy-cookies/#implementation-of-data-security-in-enfold
On version 4.6.1, the [av_privacy_allow_cookies] will be enabled by default if it’s not available.
Best regards,
IsmaelSeptember 10, 2019 at 6:43 am in reply to: 4.6 Update doesn't recognize old Custom CSS Class #1136377Hi,
Sorry for the delay.
You can fix the issue by moving your custom css class attributes to the same field inside the “Developers” tab. You can then remove the “avia_template_builder_custom_css” filter in the functions.php file if you add it manually. Temporarily, you can ignore the class attribute duplication because it will not affect the styles or scripts using that selector. It will probably be removed in the next patch.
Best regards,
IsmaelHi,
Sorry for the delay.
At least please try to solve the problem of the scrolled top icon that I have on my site giuseppebeghelli.it and that also has my customer on investigatorepadova.it
What do you mean by “scrolled top icon”? We don’t really see any issue with the header social icons if that’s what you’re referring to.
Best regards,
IsmaelSeptember 10, 2019 at 6:20 am in reply to: using a site for the footer and using transparent header issue #1136368Hi,
Thank you for the update.
Did you set a custom page for the footer?
You can add this css code temporarily to remove the top padding of the section with the “avia-builder-el-0” class attribute.
.html_header_transparency #top .avia-section + .avia-builder-el-0 .container { padding: 0; }Best regards,
IsmaelHi,
Odd. I was able to log in yesterday but I couldn’t figure out the issue, so I skipped it. Sorry about that. Now, the login page is redirecting again. Any idea why that’s happening? Temporarily, you can add the content directly in the page instead of using the Page Content element.
Thank you for the update.
Best regards,
IsmaelHi,
@leahmessina: We replied to your thread here: https://kriesi.at/support/topic/image-overlay-on-hover-issue-safari/#post-1136331Please continue there. We’ll close this thread for now.
Best regards,
IsmaelHi,
Thank you for the inquiry.
We have updated the documentation regarding the privacy options. You can review it here.
// https://kriesi.at/documentation/enfold/privacy-cookies/#implementation-of-data-security-in-enfold
Please make sure that the site is running on version 4.6.1. And we also tried to answer your inquiry here:
It doesn’t, as you can test here: http://enfold.muster.website/ (Open modal and klick on “Ich will hier weg!”)
The modal popup window button as the name suggests, opens a modal window containing info about the privacy option including the privacy shortcodes. It will not link to another page. If you want to create a link to your privacy page, create a new button in the privacy & cookies options panel and set the “Button Action” to the 4th option (Link to another page).
Best regards,
IsmaelSeptember 10, 2019 at 5:46 am in reply to: Thumbnails of webp images are not displayed / Google squoosh application #1136351Hey Ganubis,
Thank you for the update.
For some reason, we can’t inspect the site. Did you disable it? Do you have a staging site? We need to see the markup in order to debug the issue.
Best regards,
IsmaelHi,
Thank you for the info.
We have reported the issue to the team. We’ll let you know once we find anything.
Best regards,
IsmaelHi,
Thank you for the update.
We can reproduce the issue on that page, but we are NOT really sure what’s causing it because there are no errors during update. The POST request actually contains the new elements or shortcodes, but the database doesn’t seem to be updating correctly. Can we deactivate the plugins temporarily?
Best regards,
IsmaelSeptember 10, 2019 at 5:25 am in reply to: the main menu on the left isn't working when in other submenus #1136335Hi,
Thank you for the update.
Are you referring to the following section?
// https://imgur.com/a/1sjfJqp
How would you like it to look like? Please provide a screenshot using imgur or dropbox.
Best regards,
IsmaelHi,
Thank you for the update.
Can you provide a screenshot of the issue? You can use imgur or dropbox for the screenshot.
We might be able to contain the overlay inside the image link with this css code.
.avia-image-overlay-wrap a.avia_image { overflow: hidden; }Best regards,
IsmaelSeptember 10, 2019 at 4:52 am in reply to: Easy way to address an external button to choose slides or tabs ? #1136323Hey Guenter,
Thank you for the update.
You can hide the default dots or navigation and create another element that will represent those dots. You can then simulate a click event or trigger the default dot when someone clicked on its alias or the custom dot designated to it.
// https://api.jquery.com/trigger/
Or you can adjust the position of the dots with css.
Best regards,
IsmaelSeptember 10, 2019 at 4:46 am in reply to: Update 4.6 makes cookie consent reload every time #1136322Hi!
You can learn more about the new privacy features or options in the documentation.
// https://kriesi.at/documentation/enfold/privacy-cookies/#message-bar
@corefocusgroup: Do you have the latest version( v4.6.1 )?Regards,
IsmaelSeptember 9, 2019 at 4:02 pm in reply to: Update 4.6 makes cookie consent reload every time #1136090Hi,
@tbc Thank you for the info.
1.) That is the default consent status on initial load. Any elements using cookies will be disabled and will only be enabled once the user chose to enable them. On v4.6.1, the [av_privacy_allow_cookies] privacy shortcode will be enabled by default if it’s not available as a privacy option. So if you really need the users to be fully opted out when they initially visit the page, add that privacy shortcode so that they can choose whether to accept all cookies or not. Other privacy shortcodes will be ignored if the user disabled the [av_privacy_allow_cookies] and the consent bar will always popup on every page load.
and ONLY THEN show the warning e.g. that layout or functionality could be broken if cookies are not accepted.
You can include that warning or notification in the consent bar. The consent bar will always popup when the user ignore it.
2.) There should be at least 3 buttons in the consent bar. The first two buttons should allow users to accept the cookies settings and dismiss the notification OR refuse and just hide the notification in the current session. If they chose to refuse the cookies or ignore the notification, the consent bar will popup on reload. The third button should be a link to the privacy page or the modal popup window containing the privacy info and privacy shortcodes where users can read about your privacy policy and pick the cookies that they would like to enable.
More detailed instruction and description about the new privacy options will be added in the documentation. Please wait for that.
Best regards,
IsmaelHi,
Thank you for the update.
The latest version (v4.6.1) is now available on Themeforest. It contains fix for the new privacy features, specifically for the [av_privacy_allow_cookies] which is now going to be enabled by default when it’s not available in the privacy page or the modal popup window.
Best regards,
IsmaelHi,
Thank you for the update.
Do you want to display the full content of the posts? You should edit the blog posts element in the “Latest Posts” page and set the “Blog Content length” to “Full Content”. (see private field)
Best regards,
IsmaelSeptember 9, 2019 at 3:14 pm in reply to: Issues after Theme update: Privacy, ReCaptcha, Plugin conflicts and much more #1136059Hey Mike,
Thank you for the inquiry. And sorry for the issues.
Have you tried updating to v4.6.1? This version contains fix for the new privacy features. The [av_privacy_allow_cookies] will be enabled by default if it’s not manually added in the privacy page or the modal popup window.
Best regards,
Ismael -
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