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    The image of the YouTube videos is not shown, and now they open in another window. before they reproduce in my web and the image was seen.

    What can be?

    thank you


    Hey Ganubis,

    Please have a look at the settings here
    Image 2019-09-07 at 18.03.32.png

    If you need further assistance please let us know.
    Best regards,


    Hi, I have it that way. but now they open in another window and the image does not appear to show. It has been sudden.


    Best regards,



    Thank you for the update.

    The latest version (v4.6.1) is now available on Themeforest. It contains fix for the new privacy features, specifically for the [av_privacy_allow_cookies] which is now going to be enabled by default when it’s not available in the privacy page or the modal popup window.

    Best regards,


    Hello :)

    But, what I have is a problem with the videos, I haven’t said anything about cookies.

    Read the first message, please. That the problem is with youtube videos. In the first message there is a link to the videos page and a screenshot.

    Thanks and regards :)


    I have a similar problem with youtube



    Thank you for the update.

    But, what I have is a problem with the videos, I haven’t said anything about cookies.

    Yes, we are aware of that. The videos are not displaying properly because the user didn’t enable or accept the cookies. The user or any visitor to the site should accept the cookies in order to enable these elements including video embeds.


    Best regards,


    Hi Ismael,

    i understand the EU rights and i am aware of that to. But when i understand it right: Youtube should load when i accept the cookies.

    That does not work on our site after update.

    Thanks for your answer.


    Hi, thanks for the reply,

    Then I understand that it is for this reason that I have not received data in Analitycs for a week and that the videos cannot be played.

    So the user cannot accept everything with the ok button only? Is it necessary for the user to accept all cookies one by one?

    Thanks greetings.


    wow it was complicated to configure, the videos already work,
    What nonsense invented by the European Union, xDDD

    Thanks a million Ismael, Victoria and co. And sorry for the confusion, there was the murky thing. xDD

    good afternoon!!


    Hi Ganubis and Tobias,

    Are you both using the latest version of the theme (4.6.2)? We have made some adjustments to the GDPR functionality which should make things a bit better by default.

    Best regards,


    Hey Rikard,

    yes we use the Version 4.6.2.

    the problem exists only since the update.





    Please create your own post, so we can be able to help you further about this.

    Best regards,

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