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Viewing 30 posts - 20,641 through 20,670 (of 67,479 total)
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  • in reply to: Advanced Layer Slider #1152977

    Hi,

    Thank you for the update.

    The theme doesn’t really change anything in the import process, so the “video slider” demo is probably created from an older version of the plugin, and is now incompatible with the latest version. Have you tried using a different demo?

    Please contact the layer slider team for additional help regarding the issue.

    Best regards,
    Ismael

    in reply to: Menu side bar menu image vs background #1152969

    Hi,

    Thank you for the update.

    You might be able to create the sloped edge by creating a pseudo element inside the header container, then apply the “slanted” background or border to it. The following tutorials might help.

    // https://kilianvalkhof.com/2017/design/sloped-edges-with-consistent-angle-in-css/
    // https://www.viget.com/articles/angled-edges-with-css-masks-and-transforms/

    Best regards,
    Ismael

    in reply to: Lightbox pop up funktioniert nicht #1152968

    Hi,

    Thank you for following up.

    Did you remove the page with the “demopopup”? It doesn’t seem to exist anymore — leads to a 404 page. Please post the login details in the private field so that we can create a test page with an inline popup, or follow these steps.

    1.) Add the above snippet in the functions.php file to initialize the lightbox.

    2.) Create a link with the “inline_popup” class name and set the href attribute to the ID of the element that you want to display inside the lightbox.

    <a href="#inline-section" class="inline_popup">Inline Popup</a>
    

    3.) Edit the color section element, then use “inline-section” in the Section ID field. Update the page.

    Best regards,
    Ismael

    in reply to: Newsletter form not working #1152963

    Hi,

    Awesome! Glad it worked. The OP hasn’t replied for a while, so we’ll close the thread for now. Please don’t hesitate to open a new one if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Contact Form not working #1152904

    Hi,

    This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.

    Sorry for the delay. This is probably related to the privacy & cookies option. The spam protection is not working properly because it is initially deactivated on page load, and only when the cookies are accepted and the page is refreshed will they start working. If you want services such as the spam protection to work on page load without the users accepting the cookies first, please go to the Enfold > Privacy & Cookies panel, look for the Default Cookie Behaviour and set it to the first option so that the essential cookies that enables these services are automatically added in the local storage on page load.

    Best regards,
    Ismael

    in reply to: Lightbox popup with content #1152826

    Hi,

    You’re welcome! Glad it’s finally working.

    We can’t seem to open the link above. Please add it again, or kindy open another thread so that we can close the thread, keep it short and relevant to the original topic. Thank you.

    Best regards,
    Ismael

    in reply to: Side Arrows on portfolio Items not shown #1152825

    Hi,

    Thank you for following up.

    Where can we see the issue? We can’t find any blog posts in the site with a layer slider in it. Please provide a link to the post so that we can inspect it, or provide the login details in the private field.

    Best regards,
    Ismael

    in reply to: Create a slide (texts) in top bar #1152824

    Hi,

    Last thing, can I change the text to translate it into French ?

    Yes, that is possible. We added a conditional tag and duplicate the rotator shortcode in the snippet that we previously added in the functions.php file. The first shortcode is for the EN and the second one is for the FR version. You can now adjust the rotator title as you wish.

    Best regards,
    Ismael

    in reply to: Button formatting not displaying properly with PDF link #1152819

    Hi,

    Thank you for the update.

    The stylesheets in the live site is currently merged or compressed. Please go to the Enfold > Performance panel and disable the File Compression settings temporarily. If there is a cache and minification plugins installed in the site, disable them for a while or purge the cache, before checking the buttons in the “Camper Forms” page again. Let us know how it goes.

    Best regards,
    Ismael-

    in reply to: Enfold – Submenu fullwidth – item jumps #1152813

    Hi,

    Thank you for the update.

    Have you tried installing a cache and minification plugin to improve the site’s loading speed? The issue probably occurs because the styling for the “fixed frame” layout loads a little later than is required, causing the unintended “jump”. Optimizing the site’ speed might help to get rid of the issue.

    Best regards,
    Ismael

    in reply to: Burger menu error #1152811

    Hi,

    Thank you for the update.

    I did not set jquery to load in the footer. If that is the case, I have no idea how that happened.

    There is an option in the Enfold > Performance panel that allows users to load jQuery in the footer. Please go to the panel, look for the “Load jQuery in your footer” option and disable it. If it’s not enabled, try to deactivate the plugins temporarily to discern any incompatibility issue.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    The sub menu is still set to display on load when we check the page again today. Please post the login details in the private field so that we can toggle the settings and check the issue. Do you see any errors in the console after the sub menu disappears?

    Best regards,
    Ismael

    in reply to: Adding captions underneath featured images on posts #1152803

    Hi,

    Glad to know that it’s somehow working. If you want to style it, try to add a class name or attribute to the surrounding span tag.

    if ($featured_img_desc) echo '<span class="featured-image-description">'.$featured_img_desc.'</span>';
    

    You can now use the class name to target the description. Example:

    .featured-image-description {
        color: red;
    }
    

    Please don’t forget to toggle the Performance > File Compression settings after adding the css.

    Best regards,
    Ismael

    in reply to: Contact form: custom text on submit button not showing #1152801

    Hi,

    There is another version of the spam protection in the most recent version of the theme (v4.6.3.1). Please update the theme to the latest version, then reconfigure the Enfold > Google Services > Google reCAPTCHA option. You have to generate an API key for both versions of the spam protection — if you’re planning to use the v3 version.

    Best regards,
    Ismael

    in reply to: how to use this filter: avf_inside_alternate_main_menu_nav #1152800

    Hey!

    The filter can be used to change the parameters of the wp_nav_menu. Sample use case is to display a different alternate menu for different pages when necessary . Please check the example below.

    add_filter('avf_inside_alternate_main_menu_nav', function($nav_alternate, $avia_alternate_location, $avia_alternate_menu_class) {
    	$menu = is_front_page() ? 13 : 16;
    	$args = array(
    					'menu'				=> $menu,
    					'menu_id' 			=> $avia_alternate_menu_class,
    					'menu_class'		=> 'menu av-main-nav alternate-menu',
    					'container_class'	=> $avia_alternate_menu_class.' av-main-nav-wrap alternate-container',
    					'fallback_cb' 		=> 'avia_fallback_menu',
    					'echo' 				=> false, 
    					'walker' 			=> new avia_responsive_mega_menu(),
    				);
    
    	$nav_alternate = wp_nav_menu( $args );
    	return $nav_alternate;
    }, 10, 3);

    This will display a different set of menu items in the burger menu in the front page.

    Regards,
    Ismael

    in reply to: Contact Form not notifying me of submissions #1152367

    Hi,

    Thank you for the info.

    Based on the video, the form doesn’t slide down, but it doesn’t slide up either. If you want the window to scroll up after the “message-sent” container becomes visible, please try to edit the config-templatebuilder > aviashortcodes > contact > contact.js file and look for this code around line 213:

    form.slideUp(400, function(){responseContainer.slideDown(400, function(){ $('body').trigger('av_resize_finished'); }); send.formElements.val('');});
    

    Below, we can add a script that will cause the window to scroll up after the form submission. Add this code.

    window.scrollTo(100, 0); 
    

    Please don’t forget to toggle the Performance > File Compression settings after the modification.

    Best regards,
    Ismael

    in reply to: Lightbox popup with content #1152361

    Hi,

    Thank you for the update.

    You forgot to apply an id to the color section element containing the contact form, so we added “demo-popup” in the Section ID field. The section is now opening inside a lightbox when the “inline_popup” link is clicked.

    Use this css code if you want to adjust the maximum width of the lightbox container.

    .mfp-content {
    	max-width: 85vw;
    }

    Best regards,
    Ismael

    in reply to: Enfold Saving didn't work! #1152356

    Hi,

    Thank you for the info.

    We created a test page and we are not encountering any issue whenever we update it. It is working properly. We did notice that the editor is set to Gutenberg instead of the Classic Editor, so it’s probably why we can’t reproduce the issue. Is it only happening when the Classic Editor is enabled? We added the link of the test page in the private field. Please check it.

    Best regards,
    Ismael

    in reply to: Main Menu Flush Right Under Logo #1152350

    Hi,

    Awesome! Yes, it’s probably cached. Please don’t hesitate to open a new thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Questions about the new Privacy and Cookies settings #1152348

    Hi,

    Thank you for the info.

    The name of the cookie is “aviaCookieSilentConsent”. It enables the services on load, even without the users’ explicit consent. Let us know if that’s what the WPEngine guys need. They might want to exclude the following cookies as well.

    aviaCookieConsent
    aviaPrivacyRefuseCookiesHideBar
    aviaPrivacyEssentialCookiesEnabled
    aviaPrivacyGoogleTrackingDisabled
    aviaPrivacyGoogleMapsDisabled
    aviaPrivacyGoogleReCaptchaDisabled
    aviaPrivacyGoogleWebfontsDisabled
    aviaPrivacyVideoEmbedsDisabled

    Best regards,
    Ismael

    in reply to: Newsletter form not working #1152342

    Hi,

    Thank you for following up.

    We checked the Enfold > Newsletter panel and found a single form in there called “Traders Club International”. It contains unsupported fields such as birthday and phone numbers, but you’re not using it in any of your pages. Please note that you’re not supposed to use the Contact Form element as the subscription form. You have to replace it with the Mailchimp Signup form element and select the appropriate form. You have to remove the unsupported fields first, or create another subscription form from your mailchimp account.

    Best regards,
    Ismael

    in reply to: Advanced Layer Slider #1152283

    Hi,

    Thank you for the update.

    Are you checking the slider on Firefox? The vimeo videos don’t load because of the following errors/warnings, and it seems to be a browser-specific issue.

    // https://developer.mozilla.org/en-US/docs/Mozilla/Firefox/Privacy/Storage_access_policy/Errors/CookieBlockedTracker

    The slider is working properly on Microsoft Edge and Chrome.

    Best regards,
    Ismael

    in reply to: Remove language switcher #1152278

    Hi,

    Thank you for the update.

    We replace the previous code with the following css modification. It replaces the icon font with an arrow-down symbol using css.

    #avia2-menu > li::after {
    	content: "";
    	width: 0;
    	height: 0;
    	border-left: 3px solid transparent;
    	border-right: 3px solid transparent;
    	border-top: 3px solid #404040;
    	top: 10px;
    	position: relative;
    	left: 5px;
    }

    Best regards,
    Ismael

    in reply to: Polylang Plugin no Avia Layout Builder #1152271

    Hi,

    Thank you for the update.

    Looks like the site is still on an older version of WordPress and the theme. You have to upgrade the theme to version 4.6.3.1 and WordPress to 5.2.3 to fix the issue. Do you enable the “Duplicate content” option before translating the page? Please try to follow the instructions provided in the documentation.

    // https://polylang.pro/doc/duplicating-content-across-post-translations/

    Best regards,
    Ismael

    Hi,

    Sorry for the confusion. The option will enable the “Heading Tag” settings for the slider’s caption titles. You’ll be able to select a different element other than h2, which is the default tag assigned to the slider title. You will see the option in the slide’s Caption tab, right below the Caption Title field.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Burger menu error #1152265

    Hi,

    Thank you for the update.

    We don’t see the same error on our end, only that jQuery is undefined as @Rikard mentioned. Did you set jQuery to load in the footer? What is inside the error when you expand the report? The site looks good and everything seems to be working properly.

    Best regards,
    Ismael

    in reply to: Instagram is not displayed properly anymore #1152262

    Hi,

    Sorry for the delay. The theme’s widget will no longer work because Instagram is disabling scraping without proper authentication. The authentication script is not included in the widget yet. Temporarily, you can install one of the following plugins that @Rikard suggested above.

    You will find the deprecation notice in the following link.

    // https://www.instagram.com/developer/

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Anzahl Aufrufe Blog-Beiträge abfragen und anzeigen #1152260

    Hi,

    Thank you for the update.

    The link leads us to a page with a 502 bad gateway error. Is it the correct URL? As an alternative, you can install the Google Analytics plugin to monitor the traffic coming to the site.

    // https://developers.google.com/analytics/devguides/collection/analyticsjs

    Best regards,
    Ismael

    in reply to: Side Arrows on portfolio Items not shown #1152247

    Hey baiker,

    Thank you for the inquiry.

    The post navigation is by default disabled when there is a full width element such as the layer slider added in a page. But you can use the following filter to modify that behavior.

    add_filter('avia_post_nav_settings','avia_remove_fullwidth_slider_check', 10, 1);
    function avia_remove_fullwidth_slider_check($settings) {
      $settings['is_fullwidth'] = false;
      return $settings;
    }

    Please add it in the child theme’s functions.php file.

    Best regards,
    Ismael

    in reply to: Can't add an anchor text to Main Menu #1152246

    Hi,

    Thank you for the update.

    How can we reproduce the issue? Is it happening when you add a new custom link, or after changing the permalink option? As the warning suggests, the mod_security rule is blocking the requests. You have to contact your hosting provider and ask them to correct or adjust the mod_sec rules, or ask them to disable it completely if possible.

    Best regards,
    Ismael

Viewing 30 posts - 20,641 through 20,670 (of 67,479 total)