Forum Replies Created
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October 7, 2019 at 4:09 am in reply to: CSS Styling No Longer Working Since Latest Theme Update #1145603
Hi,
Yes, the patches will be included in the next update.
Thank you for the update.
Best regards,
IsmaelOctober 7, 2019 at 3:53 am in reply to: Page update – "Updating failed" and theme update package unavailable #1145601Hi,
Thank you for the update.
We can’t login to the site using the credentials above. Please check the info carefully and try not to include spaces in the password.
Best regards,
IsmaelOctober 7, 2019 at 3:42 am in reply to: Ajax search don't find keywords after Relevansi update #1145599Hey Mike61,
Thank you for the inquiry.
Where can we see the issue again? Did you re-index the database after upgrading the plugin?
Best regards,
IsmaelOctober 7, 2019 at 3:39 am in reply to: How to give different text/ icon blocks a different color? #1145598Hi,
Thank you for the update.
The page that is provided above does not exists. Please check the URL carefully — screenshots will also help.
Best regards,
IsmaelHi,
Thank you for the update.
How did you enable the switcher exactly? You may need to add the default language switcher from WPML by using this snippet in the functions.php file.
add_action('avia_meta_header', 'ava_icl_language_selector'); function ava_icl_language_selector(){ do_action('icl_language_selector'); }
Best regards,
IsmaelHey Maskenzauber,
Thank you for the inquiry.
Its not allowed to set any cookies before the user opt in.
In the Enfold > Privacy & Cookies panel, look for the “Enable cookie consent messages” and set it to “Enable and show message bar”. This will enable the consent bar and give users the option to allow cookies, or not. You can then set the “Default Cookie and Services Option Settings” to the third option. All cookies will be disabled on page load and users have to opt in first to allow services such as youtube videos and google maps. This should satisfy the above regulation.
Best regards,
IsmaelHi,
Thank you for the update.
When do you usually get the error notification? Please take note of the time the error notifications are received. They are probably sent after someone access a page that do not exists, which then triggers a 404 error. You can temporarily replace the content of the searchform.php file with the following code to fix the issue.
// https://pastebin.com/T34rqmDF
You should also contact the plugin author for additional help. They should be able to provide further insights about the error stack trace above.
Best regards,
IsmaelHi,
Thank you for the update.
The size settings is set to “flex”, so you have to edit the av-helper-masonry.php file, and look for this code around line 383:
if($size == 'flex') { $img_html = '<img src="'.$attachment[0].'" title="'.$title.'" alt="'.$alt.'" />'; $outer_title = ''; }
Replace it with:
if($size == 'flex') { $image_attributes = wp_get_attachment_image_src( $thumb_ID ); $img_html = '<img src="'.$attachment[0].'" title="'.$title.'" alt="'.$alt.'" width="'.$image_attributes[1].'" height="'.$image_attributes[2].'" />'; $outer_title = ''; }
The modification will add the width and height attribute to the img tag.
Best regards,
IsmaelHi,
Thank you for the screenshot.
This css code should adjust the stack order of the color section containing the heading, making sure it is above the first section.
.page-id-656 #av_section_2 { z-index: 9999; position: relative; overflow: visible; }
Please add it in the Quick CSS field or the child theme’s style.css file. And don’t forget to toggle the Performance > File Compression settings after adding the code. If it’s still not working, please post the login details in the private field so that we can check the issue further.
Best regards,
IsmaelOctober 7, 2019 at 2:34 am in reply to: Fonts changed and Envato Token says invalid. …but it is valid. #1145590Hi,
Sorry for the delay.
The Roboto Slab font is now set as the default font of the heading tags. How did you fix it?
#top #wrap_all .header_color h1, #top #wrap_all .header_color h2, #top #wrap_all .header_color h3, #top #wrap_all .header_color h4, #top #wrap_all .header_color h5, #top #wrap_all .header_color h6, #top #wrap_all .main_color h1, #top #wrap_all .main_color h2, #top #wrap_all .main_color h3, #top #wrap_all .main_color h4, #top #wrap_all .main_color h5, #top #wrap_all .main_color h6, #top #wrap_all .alternate_color h1, #top #wrap_all .alternate_color h2, #top #wrap_all .alternate_color h3, #top #wrap_all .alternate_color h4, #top #wrap_all .alternate_color h5, #top #wrap_all .alternate_color h6 { color: #ffffff; font-family: 'roboto-slab','HelveticaNeue','Helvetica Neue','Helvetica-Neue',Helvetica,Arial,sans-serif; font-weight: bold; text-transform: none; }
Best regards,
IsmaelOctober 7, 2019 at 2:24 am in reply to: WP caught error in admin-ajax after upgrading to 4.6.2? #1145587Hi,
Sorry for the delay.
@illingco: We installed a plugin to monitor error logs and for that, the debug mode has to be enabled. We’ll need access to the file server. Please post the FTP details in the private field so that we can modify the wp-config.php file.
// https://wordpress.org/support/article/debugging-in-wordpress/
Best regards,
IsmaelHi,
@darnott75: The site returns a 504 gateway time out error. You should contact your hosting provider regarding the status of the site. For additional help, please kindly open your own thread.Best regards,
IsmaelHi,
Thank you for the update.
The maximum size of the images in a masonry element is 705x451px. You can alter it by adjusting the size of the “masonry” thumbnail. This plugin will help.
// https://wordpress.org/plugins/simple-image-sizes/
Best regards,
IsmaelHi,
Thank you for the update.
The post_type parameter should be set to “portfolio” and taxonomy to “portfolio_entries”. Try to replace the default parameters with the following.
$grid = new avia_sc_portfolio(array( 'style' => '', 'linking' => '', 'columns' => '4', 'items' => '16', 'contents' => 'yes', 'sort' => 'yes', 'paginate' => 'yes', 'categories' => '', 'preview_mode' => 'auto', 'image_size' => 'portfolio', 'post_type' => 'portfolio', 'taxonomy' => 'portfolio_entries', 'linking' => '', ));
Best regards,
IsmaelHi,
Thank you for the update.
You have to move @Guenni007’s latest css code inside the css media query. It should limit the css code to desktop view. Did you move the css modification?
Best regards,
IsmaelOctober 4, 2019 at 8:34 am in reply to: Enfold – with the Visual Artist Demo files – two small issues #1144916Hi,
I will tag this thread to one of our developers so that he can help resolve the issue. Please wait for his response.
Thank you for your patience.
Best regards,
IsmaelHi,
Thank you for the info. I will tag one of our developers to help check the issue. Please wait for his response. We appreciate your patience.
Best regards,
IsmaelHi,
Thank you for the update.
We disabled the filters in the functions.php file temporarily, but we forgot to enable them back. Sorry about that. We edited the functions.php file again. You can enable the custom css class field in the Enfold > Layout Builder panel. Look for the “Show element options for developers” checkbox.
Best regards,
IsmaelHi,
Yes, we know that but the account doesn’t work or is invalid. We only need an FTP account to your file server so that we can debug the issue. Please generate one from your cpanel once you’ve got a hold of the proper credentials.
Thank you for the update.
Best regards,
IsmaelHi,
Thank you for the update.
We found the issue. The images are not loading because of Jetpack’s lazyload option. We disabled the option temporarily. (see private field)
Best regards,
IsmaelHi,
Thank you for the update.
Looks like it’s the same issue as @Guenni007 pointed out above. You have this css rule in the Quick CSS field, which hides some of the portfolio items.
#top .grid-sort-container .media-library_sort { display: none; }
Please remove it, then toggle the Performance > File Compression settings.
Best regards,
IsmaelHi,
Great! Based on your findings, we found the the error in the widget.
<input class="checkbox" id="<?php echo $this->get_field_id('smoothscroll'); ?>" name="<?php echo $this->get_field_name('smoothscroll'); ?>" type="checkbox" <?php checked( $indent ); ?> />
The checked value is incorrect. It should be:
<input class="checkbox" id="<?php echo $this->get_field_id('smoothscroll'); ?>" name="<?php echo $this->get_field_name('smoothscroll'); ?>" type="checkbox" <?php checked( $smoothscroll ); ?> />
It’s really awesome to have you on board! We’ll include the adjustment in the next release.
Best regards,
IsmaelHi,
Thank you for the update.
To add a background to the input fields with the error, you can use this css code.
#top #wrap_all .error .text_input, #top #wrap_all .error .text_area, #top #wrap_all .error .select { border: 1px solid #DF653E; background-color: #DF653E; color: #ffffff; }
What’s wrong with the captcha field? Please provide a link to the page with the issue so that we can inspect it.
Best regards,
IsmaelHi,
Thank you for the update.
We added this code in the Quick CSS field.
.avia_image .image-overlay { border-radius: 200px; width: 100% !important; height: 100% !important; transform: scale(1) !important; }
Let us know if it helps.
Best regards,
IsmaelHi,
I understand. I red the 3000px instruction on the plug in site.
You can use an image smaller than that.
If you need to optimize your images or the site as a whole, these articles should help.
// https://kriesi.at/archives/4-key-wordpress-image-optimization-tips
// https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslowBest regards,
IsmaelOctober 4, 2019 at 6:00 am in reply to: Fonts changed and Envato Token says invalid. …but it is valid. #1144867Hi,
Thank you for the update.
Did you add the CORS snippet from the documentation in the .htaccess file? The font where the files were uploaded is different from the actual domain name (see private field), so it can’t get through. Is that where your WordPress installation is located?
Best regards,
IsmaelHi,
Thank you for the update.
The code should be added in the Quick CSS field or your child theme’s style.css file. Don’t forget to toggle the Performance > File Compression settings after adding the code. Let us know if you need further help.
Best regards,
IsmaelOctober 4, 2019 at 5:46 am in reply to: Product Schema Entirely Missing For Custom Products #1144861Hi,
Thank you for the update.
This line of the code or condition in the structured data function prevents the markup or schema data from being set properly when ALB is active.
// Check we have required data. if ( empty( $markup['aggregateRating'] ) && empty( $markup['offers'] ) && empty( $markup['review'] ) ) { return; }
The ratings, offers and reviews are now required in order to fetch the schema. Now to get around that, you can use the following snippet in the functions.php file.
// https://pastebin.com/KSMaSwLW
It’s a modified version of the product structured data function.
Best regards,
IsmaelHi,
Thank you for the update.
You can apply a border radius property to the search input field to create that curved edges.
#top #s { border-radius: 100px; }
Please don’t forget to toggle the Performance > File Compression settings after adding the code.
Best regards,
IsmaelHi,
“sorry to hear that you are not able to help yourself. hire someone who is smarter than you.”
I’m sure you know that’s not what we meant. We just can’t provide custom features for everybody who asked. It’s impossible. And what you see in the masonry element is purely aesthetic. The items are just hidden with css, so they are not visible on initial load, but they are still rendered in the page. A script will then trigger the animation once the element is visible in the view port. The animation actually degrades the performance of the page further, so it won’t help in your case.
Best regards,
Ismael -
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