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  • #1134430

    Hi,
    I really need your help. I’m using Enfold theme and Enfold demo to customize my website. On the home page, after the header, I’m using Layerslide with Engold slider (slides: some font, some images)… When I’m trying to see my web site with custom and also with default Enfold slider it’s not showing image layers at all. Layers with font are ok but images just don’t want to show up. I tried to download free sliders but always the same situation. I tried some solution from the forum but still no progress.

    if you need anything else from me please let me know.
    Jovica

    #1135183

    Hi Jovica,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1135715

    here is my info

    #1137258

    Hi,

    Which browser are you using? I tried with Chrome on my PC and I can see everything properly.

    Best regards,
    Basilis

    #1137497

    I’m using and trying on all possible browsers so im not sure what are you seeing.

    chrome – desktop/mobile
    IE – desktop
    Safary – desktop/mobile

    all these browsers showing the same. Not photos layers in Slider. I’m not talking about the background in Slider, im talking about the photo layer which has to appear in precise time (show up and goes out).

    Also, my friends try it and they don’t see it. Please check my slider settings to see more what im talking about. Its pass a long time and I need it to work because this site has to be launch in one week.

    Please help me with this.

    #1138016

    Hi again, when I can expect something from your support? I’m sorry for writing this but I paid for extended support and pass almost 10 days from my first request. without any progress… Can I expect some help from you or not? I have clients like you and i need to inform them about status.

    thank you

    #1138135

    Hi,

    Yes, there is an issue with Layer Slider which we do need to see how to fix. We will be pushing an update that will include the updated Layer Slider, we appreciate your patience.

    Best regards,
    Basilis

    #1143050

    Hi,

    Any progress with the issue with Layer Slider? Still no I can’t see any progress on the page. Let me know when is going to be fixed so I can make my decision.

    Thank you,
    J.

    #1143554

    Hi,

    Thank you for the update.

    We created a test page (see private field) and added the layer sliders in it. The default slider from the theme works as expected — others don’t, but when we checked the custom sliders there’s actually no image or content present in the layers. Did you transfer the site or the database? It’s possible that the database entries for the sliders have been corrupted. Worst case scenario is you will have to re-create those sliders from scratch.

    Best regards,
    Ismael

    #1143579

    Hi,

    Your Test page is not showing image layers (people around a laptop), just a background image like my custom slider, so I think still a problem on your side with Layer Slider. I tried on mobile with safari, chrome, clear cash and history and still the same issue from day one installing a theme.

    Any suggestion or I just need to wait for your team to resolve issue with Layer Slider?

    Jovica,

    #1144405

    Hi,

    Thank you for the update.

    Yes, you’re right. We didn’t notice that the image layers are not displaying properly, only the slider background. Can we deactivate the plugins temporarily? Please don’t forget to create a backup or a restore point in case.

    Best regards,
    Ismael

    #1144413

    HI,

    Backup is done. You are free to everything you need to solve a problem.

    Thank you very much,
    Jovica

    #1144910

    Hi,

    Thank you for the update.

    We found the issue. The images are not loading because of Jetpack’s lazyload option. We disabled the option temporarily. (see private field)

    Best regards,
    Ismael

    #1144931

    Great. That’s it. Thank you for your help! Everything is working now. Let me know when you find a solution for lazy pics.

    Have a nice day!
    Jovica

    #1145115

    Hi Jovica,

    Glad we could help :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

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