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Viewing 30 posts - 18,751 through 18,780 (of 67,463 total)
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  • in reply to: maintenance page in footer #1201122

    Hi,

    Sorry for the late response. Yes, please clone the site somewhere else so that we can check it properly. We can now reproduce the issue on our end, but we are not yet sure what’s causing it. Please let us know once the development site is ready. We’ll also tag one of our developers.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    We temporarily disabled this line of code to prevent the error from occurring, but we got a 403 forbidden error when we try to access the dashboard.

    if( 'block' == AviaGutenberg()->selected_editor() )
    	{
    	require_once( 'class-avia-wc-block-editor.php' );
      }
    

    We tried to disable the plugins by renaming the directory but we still we get the 403 error, so it’s probably related to the server. Did you block certain countries’ access to the dashboard?

    Best regards,
    Ismael

    in reply to: Using anchors in menu with hidden color sections #1200712

    Hi,

    It is working properly on our end. The page scrolls to the progressiva-mobil grid row element when we click the Glasogon > Progressiva glas item from inside the mobile menu. We are testing it on portrait mode of an iPad emulation as you can see in the screenshots below.

    Firefox screenshot: https://imgur.com/a/HawZTsN
    Chrome screenshot: https://imgur.com/a/q38eXn7

    Please don’t forget to remove the browser cache prior to checking the page.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Padding blog post on mobile devices #1200710

    Hi,

    We can now access the dashboard but we can’t disable the plugin because the account is not an admin. Please set the user role accordingly, or just disable the privacy or copyright plugin so that we can inspect the pages.

    Best regards,
    Ismael

    in reply to: Date and read more link on portfolio item #1200709

    Hi,

    We have added this script in the functions.php file to move the read more link below the excerpt.

    function ava_script_move_read_more() {
        if ( wp_script_is( 'avia-default', 'registered' ) ) {
            wp_add_inline_script( 'avia-default', "(function($) {
    			$('.grid-entry').each(function() {
    			var read = $(this).find('.portfolio-new-meta');
    			var footer = $(this).find('.entry-footer')
    				read.appendTo(footer);
    		  });
    })(jQuery);" );
        }
     }
     add_action( 'wp_enqueue_scripts', 'ava_script_move_read_more', 9999);
    

    You don’t need to modify the portfolio.php file anymore.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Date and read more link on portfolio item #1200708

    Hi,

    We have added this script in the functions.php file to move the read more link below the excerpt.

    function ava_script_move_read_more() {
        if ( wp_script_is( 'avia-default', 'registered' ) ) {
            wp_add_inline_script( 'avia-default', "(function($) {
    			$('.grid-entry').each(function() {
    			var read = $(this).find('.portfolio-new-meta');
    			var footer = $(this).find('.entry-footer')
    				read.appendTo(footer);
    		  });
    })(jQuery);" );
        }
     }
     add_action( 'wp_enqueue_scripts', 'ava_script_move_read_more', 9999);
    

    You don’t need to modify the portfolio.php file anymore.

    Thank you for your patience.

    Best regards,
    Ismael

    Hi,

    Are you saying the resolution is to leave Slider Revolution deactivated? Or that I should contact Slider Revolution to resolve the issue? Or will you elevate this incompatibility to your team to look into the issue?

    Yes, it’s probably better if you keep the other slider creator disabled because they are inherently the same. Why do you need both? You can create the same type of sliders whichever one you choose. If you really need both, please contact the Slider Revolution team for additional help.

    >> We left the plugins disabled for now so that you can see the slider.

    Sorry about that. We actually forgot which plugins are deactivated prior and it’s a staging site, so we didn’t really thought of it. Is there a backup of or a restore point to a previous version of the site?

    Best regards,
    Ismael

    in reply to: Structured Data Issues #1200705

    Hi Jon,

    Thank you for the update.

    You can actually disable the theme’s schema markup from the Enfold > Theme Options > Layout Builder panel. Look for the Automated Schema.org HTML Markup settings and set it to the first option.

    Best regards,
    Ismael

    in reply to: Google Maps Directions #1200523

    Hi,

    Thank you for the update.

    Looks like the default DirectionServices API widget or control is not included in the map render by default, so users have to visit the actual Google map site in order to be able to look for directions. They can either click on the Google text at the bottom left corner of the map, or you can create a custom button beside the map and use the link in the private field. (see private field)

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    We still don’t know why the post slider queries the portfolio items, so we used this code in the functions.php file to temporarily remove the portfolio items in the blog.

    add_filter('avia_post_slide_query', 'avia_post_slide_query_mod', 10, 2);
    function avia_post_slide_query_mod( $query, $params ) {
            if(!is_page(624)) return;
    
    	if (isset($query['post_type']['portfolio'])) {
    		unset($query['post_type']['portfolio']);
    	}
    	return $query;
    }

    Best regards,
    Ismael

    in reply to: Theme Update and Caching Problem #1200486

    Hi,

    Is it working properly now? Please confirm it with your hosting provider.

    Best regards,
    Ismael

    in reply to: Enfold matomo don't tracking #1200485

    Hi,

    Thank you for the info.

    Can we access the dashboard? We have to see the theme options and the plugins. Please post the login details in the private field.

    Best regards,
    Ismael

    in reply to: Enfold matomo don't tracking #1200482

    Hi,

    Thank you for the info.

    Can we access the dashboard? We have to see the theme options and the plugins. Please post the login details in the private field.

    Best regards,
    Ismael

    Hi,

    We just removed the dash in the font courier-new. For the submit form, please add this css code.

    #respond #submit {
    	font-family: Courier New, Courier, Lucida Sans Typewriter, Lucida Typewriter, monospace;
    }

    Best regards,
    Ismael

    in reply to: maintenance page in footer #1200018

    Hi,

    Thank you for the info.

    Is it working when you deselect the page first before turning off the maintenance mode page? Why are you using the Footer & Socket as maintenance mode page? You should create a separate page for each option.

    Best regards,
    Ismael

    in reply to: Responsive Images to Browser Width and Height #1200014

    Hi,

    Can you provide a screenshot of the layout that you have in mind? You can use imgur or dropbox. And if you want to create a new thread, please follow this link.

    // https://kriesi.at/support/forum/enfold/#new-post

    Best regards,
    Ismael

    in reply to: Sales badge position change #1200012

    Hi,

    Thank you for the update.

    The css code works when we apply it in the browser inspector. Post the login details in the private field so that we can test it on our end. Please make sure that the Appearance > Editor panel is accessible.

    Best regards,
    Ismael

    Hi,

    Glad it’s fixed. We’ll try to check the next thread.

    Thank you for your patience.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    We used the following css code to change the color of the inactive sub menu items to #e69d37, the active item to #ffffff and the same white color on hover.

    #top #wrap_all #header .av-burger-overlay #av-burger-menu-ul .sub-menu a.current-child-menu-item .avia-menu-text { 
       color: #ffffff;
    }
    
    #top #wrap_all #header .av-burger-overlay #av-burger-menu-ul .sub-menu li:hover a .avia-menu-text { 
       color: #ffffff;
    }
    
    #top #wrap_all #header .av-burger-overlay #av-burger-menu-ul .sub-menu a {
    	color: #e69d37 !important;
    }

    Please remove the cache before you check the page.

    Best regards,
    Ismael

    in reply to: Post Masonry #1199965

    Hi,

    Thank you for the info.

    We added this code in the Quick CSS field to set the minimum height of the masonry title, which should horizontally align the captions.

    .av-masonry-entry .av-masonry-entry-title {
    	min-height: 39px;
    }
    

    Best regards,
    Ismael

    in reply to: Date and read more link on portfolio item #1199958

    Hi,

    Sorry for the delay. You can add this block below the previous lines of code that we mentioned above.

    
    if($excerpt) {
    $output = '<div class="portfolio-new-meta">';
    	$output .= '<div class="portfolio-read-more-link"><a href="'.get_permalink($the_id).'" class="more-link">'.__('Read more','avia_framework').'<span class="more-link-arrow">  &rarr;</span></a></div>';
    	$output .= "<time class='date-container minor-meta updated' $markup>".get_the_time(get_option('date_format'))."</time>";
     	$output .= '</div>';
    }
    

    If you need further help, please open a new thread and post the necessary details in the private field.

    Best regards,
    Ismael

    in reply to: Probleme mit Cookie-Zustimmungsbutton #1199952

    Hi,

    Thank you for the update.

    The site didn’t load properly when we first checked it, then it became unavailable when we tried again. Is it down now?

    Please contact your hosting provider about the status of the site and get back to us once it’s up again.

    Best regards,
    Ismael

    Hi,

    Thank you for the screencast. It’s very helpful.

    We can now see the issue on our end, but we’re not sure yet what could be causing it. We tried to disable the post type order plugin because it’s known to cause issues with the post query, but the portfolio items are still showing in the blog page.

    Did you add any custom filter or modifications in the functions.php file or in the child theme? We can’t check it because the Appearance > Editor panel is not accessible. Please enable the editor or post the FTP details in the private field.

    Best regards,
    Ismael

    Hi,

    The slider is working properly when the plugins are disabled — the error is gone, so there’s definitely a conflict there somewhere. We left the plugins disabled for now so that you can see the slider.

    Best regards,
    Ismael

    in reply to: Lightbox Gallery Captions Not Showing #1199723

    Hi,

    It is a core feature of the media uploader or library from WordPress — it’s not from the theme.

    There’s actually no problem with how the masonry element works aside from your expectation that the value set in the caption field will display in the lightbox description, which is not how we intend it to work by default. Again, the masonry element will use the value of the title attribute as description, not the caption value.

    If you want the caption value to display in the lightbox container, you can again do the modification that we provided previously.

    // https://kriesi.at/support/topic/lightbox-gallery-captions-not-showing/#post-1124952

    We will forward the thread to our channel.

    Best regards,
    Ismael

    in reply to: Using anchors in menu with hidden color sections #1199718

    Hi,

    You forgot to adjust the ID of the grid rows that are designated for mobile view, so we edited one of the grid row elements called progressiva, and replace its id with progressiva-mobil. The anchor is now working properly on our end. You should adjust the ID of the other sections or grids.

    // https://imgur.com/a/HawZTsN

    Thank you for your patience.

    Best regards,
    Ismael

    Hi,

    Sorry I missed that info. If you can provide an account for the file server or an FTP account, we’ll try to debug the issue further. Adding that snippet should have prevent the error because it will prevent the woo-loader.php file from loading.

    Temporarily, try to edit the parent theme’s functions.php file and remove this code around line 645:

    if( ! current_theme_supports( 'avia_exclude_WooCommerce' ) )
    {
    	require_once( 'config-woocommerce/woo-loader.php' );			//compatibility with woocommerce plugin
    }
    

    Best regards,
    Ismael

    in reply to: Padding blog post on mobile devices #1199711

    Hi,

    Thank you for the update.

    Could you disable the plugin that disables the context menu or right click temporarily? We have to inspect the element in the page. Or post the login details in the private field.

    Best regards,
    Ismael

    in reply to: adding audio option on fullscreen background video #1199706

    Hi,

    Did you follow the instructions in the previous thread?

    // https://kriesi.at/support/topic/adding-audio-option-on-fullscreen-background-video/#post-692952

    You should add the script that we provided there and do the additional modifications that we described above. If you have further questions, please open a new thread and post the necessary details in the private field. We’ll close this one for now.

    Best regards,
    Ismael

    in reply to: gallery layout on portfolio page #1199704

    Hi,

    Yes, if you set the Styling > Masonry Settings > Size Settings to Perfect Grid, the aspect ratio of the items in the grid should be 1:1.

    Best regards,
    Ismael

Viewing 30 posts - 18,751 through 18,780 (of 67,463 total)