Hi,

Thank you for the info.

The preview works fine but for some reason the top area of the page is not editable. Have you tried recreating it from scratch? You may want to manually add the elements instead of saving the current content as template.

Best regards,
Ismael

Hi,

Thank you for the inquiry.

You may need to edit the product templates directly or use template hooks in order to add extra elements in the grid. Unfortunately, this will require modifications that are beyond the scope of support. You may need to hire a freelance developer or check the following documentation to know more about the plugin’s template system.

// https://docs.woocommerce.com/document/template-structure/
// https://premmerce.com/woocommerce-hooks-guide/#reading-progress-title-3

Best regards,
Ismael

Hi,

Thank you for the update.

This is actually the default behavior of the category sort feature. It will reset back to displaying all items when you go to the next page or refresh the current one. And it can only sort items that are readily available in the current page.

Best regards,
Ismael

Hi,

Thank you for the info.

The overlap is caused by this css property which is applied in the parent column.

-webkit-transform: scale(1.1);
-ms-transform: scale(1.1);
transform: scale(1.1);

Did you add the css code? To override it, we can use this css code.

.responsive #top #wrap_all .flex_column {
   -webkit-transform: scale(1) !important;
   -ms-transform: scale(1) !important;
   transform: scale(1) !important;
}

Best regards,
Ismael

Hi,

Thank you for the update.

Did you add this css code?

.menu-item-515.av-active-burger-items .avia-menu-text {
	display: inline-flex;
}

Please try to set the display property to “block”, then include this css code.

.avia-menu-text .avia-icon-pos-left {
	float: right;
	margin-right: 105px;
}

.avia_transform .avia_start_delayed_animation.av_font_icon.avia-icon-animate {
	-webkit-animation: none;
	animation: none;
}

Best regards,
Ismael

Hi,

Sorry for the troubles. We got locked out of the dashboard by Wordfence while checking the cookie consent. Please disable the security plugin temporarily so that we can check the issue properly.

Your access to this site has been temporarily limited by the site owner

Your access to this service has been temporarily limited. Please try again in a few minutes. (HTTP response code 503)

If you think you have been blocked in error, contact the owner of this site for assistance.

Best regards,
Ismael

Hey tusing,

Thank you for the inquiry.

The theme doesn’t have a native configuration for EDD, but the plugin should work fine as long as the templates are properly added in the theme. Please check the following documentation for more info.

// https://docs.easydigitaldownloads.com/article/1216-moving-edd-templates-to-your-theme

Best regards,
Ismael

Hey schoolnewspaper,

Thank you for the inquiry.

Where did you get the snippet for the background animation, and where in the page did you add it? We checked the first color section in the page but it only contains a text block.

Best regards,
Ismael

Hey socialmediacanada,

Thank you for the inquiry.

We were able to add the elements from the Plugin Additions panel in a page without issue. Please note that some of the elements in that panel can only be added in the single product page. (see private field)

Best regards,
Ismael

Hey Marcos Q.,

Thank you for the inquiry.

We can set the slider’s Styling > Slideshow Image Size to “No Scaling” to display the original image instead of the thumbnail. We can also adjust the default quality of the thumbnails a bit to decrease their file size.

Please add this snippet in the functions.php file.

 function av_return_100(){ return 80; }
  add_filter('jpeg_quality', 'av_return_100');
  add_filter('wp_editor_set_quality', 'av_return_100');

Default value is 100.

Best regards,
Ismael

Hi,

Thank you for the inquiry.

Have you tried to delete those cookies and refresh the page? They are probably old cookies which were added while you’re testing the privacy cookie options and they haven’t expired. On our end, the local storage is empty on initial load and we only see it get filled after accepting the cookies. Please check the screenshot below.

// https://imgur.com/c47oaaa

Best regards,
Ismael

Hey Tilman,

Thank you for the inquiry.

This css code hides the container where the main and mobile menu are located.

#header_main > .container {
   display: none;
}

Please remove the css code, then toggle the Performance > File Compression settings. You may need to clear the browser cache as well.

Best regards,
Ismael

Hey shtzhang,

Thank you for the inquiry.

This is actually an issue with iOS devices and fixed background images.

iOS has an issue preventing background-attachment: fixed from being used with background-size: cover – see details

// https://caniuse.com/#feat=background-attachment

To fix the issue, we can reset the background attachment from fixed to scroll. Add this code in the Quick CSS field or the child theme’s style.css file.

@media only screen and (max-width: 1366px) {
    .avia-bg-style-fixed {
        background-attachment: scroll !important;
    }
}

Please don’t forget to toggle or disable the Performance > File Compression settings after adding the code.

Best regards,
Ismael

Hi,

Thank you for the update.

Unfortunately, the variation image switch is only available in the Woocommerce gallery because the markup of the default one is different. If you want to disable the zoom effect, you can add this snippet in the fucntions.php file.

remove_theme_support( 'wc-product-gallery-zoom' );

You can also disable other functionality if necessary.

// https://createandcode.com/how-to-disable-zoom-lightbox-and-gallery-slider-on-woocommerce-product-pages/

Best regards,
Ismael

Hey studiono,

Thank you for the inquiry.

You can use Google Tag Manager/Analytics or Matomo to track certain events and actions in the site. Unfortunately, this is beyond the scope of support, so you will have to hire a freelance developer to implement the trackers for you.

// https://developers.google.com/tag-manager/quickstart
// https://matomo.org/docs/requirements/

Best regards,
Ismael