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Viewing 30 posts - 15,811 through 15,840 (of 66,126 total)
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  • in reply to: Background under Vertical Menu #1249230

    Hi,

    Thank you for the inquiry.

    The white background is not covering the background image. It is cut off because the height of the header is set to be the same as the browser view port so the header is not as tall as the main content container. This layout might only work if the sidebar menu or header is set to fixed. However, setting it to fixed might also cut off some content at the bottom of the sidebar menu.

    One solution is to create a script that calculates the height of the main content container and apply this height to the sidebar menu or side header. Unfortunately, this is beyond the scope of support. You may need to contact a freelance developer or contact our partner Codeable.

    Best regards,
    Ismael

    in reply to: Import Settings From Your Parent Theme #1249225

    Hi,

    Thank you for the update.

    The theme options are saved in the database, so without a site backup with the database included or a restore point with the old theme options, we would not be able to revert the site back to its actual layout. Did you create a backup or a restore point?

    Unfortunately, replacing the wp-content folder will not bring the theme options back.

    Best regards,
    Ismael

    in reply to: Probleme mit Ajax im Portfolio #1249222

    Hi,

    Thank you for the update. Please continue on the other thread. https://kriesi.at/support/topic/problems-with-ajax-in-portfolio/#post-1249217

    Best regards,
    Ismael

    in reply to: Editing base.css for Lightbox video #1249219

    Hi John,

    Thank you for the quick update.

    Looks like you are using a different lightbox plugin. To make the lightbox container full width, we could add this code in the Quick CSS field or the child theme’ style.css file.

    #vidyard-popbox {
    	width: 100%;
    	height: 100%;
    }
    
    #vidyard-content-fixed {
    	z-index: 900;
    	text-align: center;
    	top: 0;
    	right: 0;
    	bottom: 0;
    	left: 0;
    	width: 100%;
    }

    Cheers!
    Ismael

    in reply to: Problems with Ajax in portfolio #1249217

    Hey findr,

    Thank you for the inquiry.

    Looks like lazy loading is enabled for the videos. Did you embed the video shortcode in the portfolio? What happens when you disable lazy loading?

    If you did embed the video using a shortcode, try to set the conditional_playparameter to blank. The video shortcode should look something like this.

    [av_video src='https://' mobile_image='' attachment='' attachment_size='' format='16-9' width='16' height='9' conditional_play='' id='' custom_class='' av_uid='av-kfnd72u7']
    

    Best regards,
    Ismael

    in reply to: LearnDash #1249216

    Hey sandra janne willie,

    Thank you for the inquiry.

    The Enfold theme should be compatible with LearnDash as long as the default editors (Classic or Block) are active. The theme also has its own Advanced Layout Builder, but this editor is not compatible with the layout builder from LearnDash.

    Best regards,
    Ismael

    in reply to: WooCommerce Reviews and Gravatars #1249214

    Hey npmcgrew,

    Thank you for the inquiry.

    The reviews template is actually rendered by the shop plugin and not the theme, so you might have to ask the plugin authors if this is possible. Unfortunately, there seems to be no plugin or extension available that has this functionality. You might have to consider using the default gravatar option.

    Best regards,
    Ismael

    in reply to: Editing base.css for Lightbox video #1249210

    Hey John,

    Thank you for the inquiry.

    The css code above sets the default style of the images in the site, so it should not have affected the video player inside the lightbox.

    Where are you testing this? Please provide the site or page URL so that we could check the elements.

    Best regards,
    Ismael

    Hey todd0218,

    Thank you for the inquiry.

    The script is no longer valid because of the new browsers’ autoplay policy. By default, the user or the site visitor has to play the media files manually.

    This error occurs because the browser prevents the play function.

    Uncaught (in promise) DOMException: The play method is not allowed by the user agent or the platform in the current context, possibly because the user denied permission.
    

    Best regards,
    Ismael

    in reply to: Cookie tab content to translatable #1249204

    Hey Monique,

    Thank you for the inquiry.

    Did you change the login URL? We couldn’t access the site using the default URL. Please post the new URL in the private field.

    The recommendations in the previous thread should work. Just make sure that the css selector corresponds to the class attribute of the element that has to be hidden.

    html[lang="nl-NL"] .eng-cookie { display: none !important; }
    

    The css above will hide the eng-cookie element when the language is set to nl-NL.

    <span class="eng-cookie">Your text in English</span>
    <span class="nl-cookie">Your text in Nederlands</span>
    

    Only the nl-cookie element will display.

    Best regards,
    Ismael

    in reply to: Email Subject made from several Contact Form Parameters #1249201

    Hey Association,

    Thank you for sharing the snippet. It will surely help a lot of users in the future. Please don’t hesitate to open a new thread in case you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    Hey Griffin,

    I disabled the security plugins to check if it is blocking the font files or if it is causing the files to not load properly. I might have forgotten to enable it back. Sorry about that.

    Please continue on the original thread: https://kriesi.at/support/topic/advanced-layer-slider-nav-arrows-messed-up-since-last-theme-update/#post-1248491

    Best regards,
    Ismael

    in reply to: Malfunctioning the enfold theme with wpml #1248995

    Hi,

    Thank you for the inquiry.

    What is the exact name of the XLIFF Parser that you are using? You may need to contact WPML or the developer that created the XLIFF Parser because they are more familiar with these translation tools than we are.

    Best regards,
    Ismael

    in reply to: Masonry gallery pagination 'direction' #1248989

    Hey Artur667,

    Thank you for the inquiry.

    We can’t seem to reproduce the issue on our end. The window or the page doesn’t scroll downwards or upwards after loading more of the masonry entries, or the scroll position stays the same. Users have to scroll down manually in order to see the load more button.

    The masonry script is in the config-templatebuilder > aviashortcode > masonry_entries > masonry_entries.js file in case you wanted to check it out.

    Best regards,
    Ismael

    in reply to: Advanced Custom Fields display #1248987

    Hi,

    Thank you for the update.

    Which part of the repertoire-des-membres page are the custom fields? Please post a screenshot using imgur or dropbox so that we can better understand what you did in the previous template.

    Where and how did you place the custom fields previously?

    Best regards,
    Ismael

    Hi,

    Does the tearing happen on any type of pictures or images? We are not really sure what is causing this image tear, so using JPEG instead of PNG temporarily might be your best option in this case.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Postslider doesn't display #1248978

    Hi,

    Thank you for the inquiry.

    The Product Grid and Post Slider elements for some reason do not render any posts regardless of the selected category. Did you modify shortcode files in the config-templatebuilder > aviashortcodes folder? Also, try to deactivate other plugins to rule out any compatibility issue.

    Best regards,
    Ismael

    in reply to: Theme Issue/Glitch #1248973

    Hey acscreativenew,

    Thank you for the inquiry.

    Did you change the login URL? We get a 403 forbidden error whenever we try to access the login page. Please post the new URL in the private field.

    Best regards,
    Ismael

    in reply to: hotspot tooltip alignment #1248923

    Hi,

    Thank you for info.

    The alignment issue occurs because the script fails to get the actual height of the tooltip — the height value is always set to 0. To fix the issue temporarily, we modified the js > avia.js file and around line 1619, we hard-coded the height value.

    default: pos1 = (offset.top + (element.outerHeight() / 2)) - (350 / 2); break;
    

    We will forward this thread to our channel so that we could provide a fix in the next patch.

    Best regards,
    Ismael

    in reply to: Google doesn't index my pages #1248920

    Hi,

    Could you provide a screenshot of the Google Console? Please try to mark the noindex report as solve and wait for a few days. Again, this will take a while, so during the wait try to optimize the site based on the recommendations provided in the Google PageSpeed Insight tool or GTMetrix.

    // https://developers.google.com/speed/pagespeed/insights
    // https://gtmetrix.com/

    This article should also help with the optimization.

    // https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow

    This optimization should help increase the chance of the site to get indexed by search engines.

    Best regards,
    Ismael

    in reply to: Add author to blog grid layout / Enfold 4.5 #1248917

    Hi,

    Thank you for the update.

    To actually render the value of the $author, we have to add this code below it.

    
    $meta .= "<span class='slide-meta-author updated'>" .$author."</span>";
    

    Best regards,
    Ismael

    in reply to: Yoast not adding page number to home pagination title #1248913

    Hi,

    Thank you for the update.

    The code above should have removed only the title tag in the head, not the pagination. Where can we check the issue?

    Best regards,
    Ismael

    in reply to: Your support guy disabled all my security plugins!!!! #1248911

    Hey GriffinGraffix!

    Sorry about that. We forgot to enable the plugins back while trying to inspect the issue. We have replied to the original thread.

    // https://kriesi.at/support/topic/advanced-layer-slider-nav-arrows-messed-up-since-last-theme-update/#post-1248910

    Regards,
    Ismael

    Hey!

    I am very sorry about that. I might have forgotten to enable the security plugins back while trying to investigate the issue regarding the icons. Did you enable the plugins back? Again, we would like to apologize for the mistake.

    Thank you for your patience.

    Cheers!
    Ismael

    in reply to: Recaptcha V3 not working good #1248462

    Hey alligatorsnc,

    Thank you for the inquiry.

    The screenshot is actually showing the security question, not the recaptcha v2. Please make sure that the contact form’s Content > Security > Contact Form Captcha is set to the fourth option.

    Best regards,
    Ismael

    in reply to: columns in mobile version #1248460

    Hey Manuela,

    Thank you for the inquiry.

    We could adjust the width of the columns inside the mfp-content or lightbox container to 100% so that they are all full width or would inherit the width of the lightbox container. Please try this css code in the Quick CSS field or the child theme’s style.css file.

    .mfp-content .flex_column {
    	width: 100% !important;
    }

    Best regards,
    Ismael

    in reply to: Progress bars don´t work on mobile in tab section v2 #1248459

    Hi,

    Thank you for the info.

    What browser are you using to check the site? The green progress bars inside the tab section are loading properly on Firefox.

    Are you testing it on Safari mobile? Please try to deactivate the Performance > File Compression settings, see if it changes anything. And please remove the browser cache.

    Best regards,
    Ismael

    in reply to: I cannot hear background video audio #1248456

    Hi,

    Thank you for the update.

    Autoplayed videos are going to be muted automatically because browsers do not allow autoplay unless the video has no audio or is muted. Users will have to manually enable the audio.

    // https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

    Chrome’s autoplay policies are simple:

    Muted autoplay is always allowed.
    Autoplay with sound is allowed if:
    User has interacted with the domain (click, tap, etc.).
    On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously played video with sound.
    The user has added the site to their home screen on mobile or installed the PWA on desktop.
    Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.

    Best regards,
    Ismael

    in reply to: Animated Countdown issue with Year and Month #1248454

    Hi,

    The month and year block will not going to display even when the week block is disabled because they are not yet included in the script. Unfortunately, altering the script may take some time, so we will not be able to provide a temporary fix this time. We have already reported the issue or request to our channel so that our developers could look into it and hopefully add the additional countdown info in the next patch.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: hotspot tooltip alignment #1248452

    Hi,

    Thank you for the update.

    We removed the hidden sections on the page but it did not change anything, and also tried to deactivate the plugins again to no avail. Please post the FTP detail in the private field so that we could debug the issue further.

    Best regards,
    Ismael

Viewing 30 posts - 15,811 through 15,840 (of 66,126 total)