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Hi,
Thank you for the inquiry.
The white background is not covering the background image. It is cut off because the height of the header is set to be the same as the browser view port so the header is not as tall as the main content container. This layout might only work if the sidebar menu or header is set to fixed. However, setting it to fixed might also cut off some content at the bottom of the sidebar menu.
One solution is to create a script that calculates the height of the main content container and apply this height to the sidebar menu or side header. Unfortunately, this is beyond the scope of support. You may need to contact a freelance developer or contact our partner Codeable.
Best regards,
IsmaelHi,
Thank you for the update.
The theme options are saved in the database, so without a site backup with the database included or a restore point with the old theme options, we would not be able to revert the site back to its actual layout. Did you create a backup or a restore point?
Unfortunately, replacing the wp-content folder will not bring the theme options back.
Best regards,
IsmaelHi,
Thank you for the update. Please continue on the other thread. https://kriesi.at/support/topic/problems-with-ajax-in-portfolio/#post-1249217
Best regards,
IsmaelHi John,
Thank you for the quick update.
Looks like you are using a different lightbox plugin. To make the lightbox container full width, we could add this code in the Quick CSS field or the child theme’ style.css file.
#vidyard-popbox { width: 100%; height: 100%; } #vidyard-content-fixed { z-index: 900; text-align: center; top: 0; right: 0; bottom: 0; left: 0; width: 100%; }
Cheers!
IsmaelHey findr,
Thank you for the inquiry.
Looks like lazy loading is enabled for the videos. Did you embed the video shortcode in the portfolio? What happens when you disable lazy loading?
If you did embed the video using a shortcode, try to set the conditional_playparameter to blank. The video shortcode should look something like this.
[av_video src='https://' mobile_image='' attachment='' attachment_size='' format='16-9' width='16' height='9' conditional_play='' id='' custom_class='' av_uid='av-kfnd72u7']
Best regards,
IsmaelHey sandra janne willie,
Thank you for the inquiry.
The Enfold theme should be compatible with LearnDash as long as the default editors (Classic or Block) are active. The theme also has its own Advanced Layout Builder, but this editor is not compatible with the layout builder from LearnDash.
Best regards,
IsmaelHey npmcgrew,
Thank you for the inquiry.
The reviews template is actually rendered by the shop plugin and not the theme, so you might have to ask the plugin authors if this is possible. Unfortunately, there seems to be no plugin or extension available that has this functionality. You might have to consider using the default gravatar option.
Best regards,
IsmaelHey John,
Thank you for the inquiry.
The css code above sets the default style of the images in the site, so it should not have affected the video player inside the lightbox.
Where are you testing this? Please provide the site or page URL so that we could check the elements.
Best regards,
IsmaelSeptember 29, 2020 at 4:21 am in reply to: autoplay video in viewport and pause when out of viewport not working #1249207Hey todd0218,
Thank you for the inquiry.
The script is no longer valid because of the new browsers’ autoplay policy. By default, the user or the site visitor has to play the media files manually.
This error occurs because the browser prevents the play function.
Uncaught (in promise) DOMException: The play method is not allowed by the user agent or the platform in the current context, possibly because the user denied permission.
Best regards,
IsmaelHey Monique,
Thank you for the inquiry.
Did you change the login URL? We couldn’t access the site using the default URL. Please post the new URL in the private field.
The recommendations in the previous thread should work. Just make sure that the css selector corresponds to the class attribute of the element that has to be hidden.
html[lang="nl-NL"] .eng-cookie { display: none !important; }
The css above will hide the eng-cookie element when the language is set to nl-NL.
<span class="eng-cookie">Your text in English</span> <span class="nl-cookie">Your text in Nederlands</span>
Only the nl-cookie element will display.
Best regards,
IsmaelSeptember 29, 2020 at 4:06 am in reply to: Email Subject made from several Contact Form Parameters #1249201Hey Association,
Thank you for sharing the snippet. It will surely help a lot of users in the future. Please don’t hesitate to open a new thread in case you need anything else.
Have a nice day.
Best regards,
IsmaelSeptember 29, 2020 at 3:13 am in reply to: Ismael from your theme support has disabled all my live website security plugins!!!!!!! #1249199Hey Griffin,
I disabled the security plugins to check if it is blocking the font files or if it is causing the files to not load properly. I might have forgotten to enable it back. Sorry about that.
Please continue on the original thread: https://kriesi.at/support/topic/advanced-layer-slider-nav-arrows-messed-up-since-last-theme-update/#post-1248491
Best regards,
IsmaelHi,
Thank you for the inquiry.
What is the exact name of the XLIFF Parser that you are using? You may need to contact WPML or the developer that created the XLIFF Parser because they are more familiar with these translation tools than we are.
Best regards,
IsmaelHey Artur667,
Thank you for the inquiry.
We can’t seem to reproduce the issue on our end. The window or the page doesn’t scroll downwards or upwards after loading more of the masonry entries, or the scroll position stays the same. Users have to scroll down manually in order to see the load more button.
The masonry script is in the config-templatebuilder > aviashortcode > masonry_entries > masonry_entries.js file in case you wanted to check it out.
Best regards,
IsmaelHi,
Thank you for the update.
Which part of the repertoire-des-membres page are the custom fields? Please post a screenshot using imgur or dropbox so that we can better understand what you did in the previous template.
Where and how did you place the custom fields previously?
Best regards,
IsmaelSeptember 28, 2020 at 1:20 pm in reply to: PNG images have thin tear in right corner when used within gallery media element #1248982Hi,
Does the tearing happen on any type of pictures or images? We are not really sure what is causing this image tear, so using JPEG instead of PNG temporarily might be your best option in this case.
Thank you for your patience.
Best regards,
IsmaelHi,
Thank you for the inquiry.
The Product Grid and Post Slider elements for some reason do not render any posts regardless of the selected category. Did you modify shortcode files in the config-templatebuilder > aviashortcodes folder? Also, try to deactivate other plugins to rule out any compatibility issue.
Best regards,
IsmaelHey acscreativenew,
Thank you for the inquiry.
Did you change the login URL? We get a 403 forbidden error whenever we try to access the login page. Please post the new URL in the private field.
Best regards,
IsmaelHi,
Thank you for info.
The alignment issue occurs because the script fails to get the actual height of the tooltip — the height value is always set to 0. To fix the issue temporarily, we modified the js > avia.js file and around line 1619, we hard-coded the height value.
default: pos1 = (offset.top + (element.outerHeight() / 2)) - (350 / 2); break;
We will forward this thread to our channel so that we could provide a fix in the next patch.
Best regards,
IsmaelHi,
Could you provide a screenshot of the Google Console? Please try to mark the noindex report as solve and wait for a few days. Again, this will take a while, so during the wait try to optimize the site based on the recommendations provided in the Google PageSpeed Insight tool or GTMetrix.
// https://developers.google.com/speed/pagespeed/insights
// https://gtmetrix.com/This article should also help with the optimization.
// https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow
This optimization should help increase the chance of the site to get indexed by search engines.
Best regards,
IsmaelHi,
Thank you for the update.
To actually render the value of the $author, we have to add this code below it.
$meta .= "<span class='slide-meta-author updated'>" .$author."</span>";
Best regards,
IsmaelSeptember 28, 2020 at 5:35 am in reply to: Yoast not adding page number to home pagination title #1248913Hi,
Thank you for the update.
The code above should have removed only the title tag in the head, not the pagination. Where can we check the issue?
Best regards,
IsmaelSeptember 28, 2020 at 4:48 am in reply to: Your support guy disabled all my security plugins!!!! #1248911Hey GriffinGraffix!
Sorry about that. We forgot to enable the plugins back while trying to inspect the issue. We have replied to the original thread.
Regards,
IsmaelSeptember 28, 2020 at 4:43 am in reply to: Advanced Layer slider nav arrows messed up since last theme update #1248910Hey!
I am very sorry about that. I might have forgotten to enable the security plugins back while trying to investigate the issue regarding the icons. Did you enable the plugins back? Again, we would like to apologize for the mistake.
Thank you for your patience.
Cheers!
IsmaelHey alligatorsnc,
Thank you for the inquiry.
The screenshot is actually showing the security question, not the recaptcha v2. Please make sure that the contact form’s Content > Security > Contact Form Captcha is set to the fourth option.
Best regards,
IsmaelHey Manuela,
Thank you for the inquiry.
We could adjust the width of the columns inside the mfp-content or lightbox container to 100% so that they are all full width or would inherit the width of the lightbox container. Please try this css code in the Quick CSS field or the child theme’s style.css file.
.mfp-content .flex_column { width: 100% !important; }
Best regards,
IsmaelSeptember 25, 2020 at 3:18 pm in reply to: Progress bars don´t work on mobile in tab section v2 #1248459Hi,
Thank you for the info.
What browser are you using to check the site? The green progress bars inside the tab section are loading properly on Firefox.Are you testing it on Safari mobile? Please try to deactivate the Performance > File Compression settings, see if it changes anything. And please remove the browser cache.
Best regards,
IsmaelHi,
Thank you for the update.
Autoplayed videos are going to be muted automatically because browsers do not allow autoplay unless the video has no audio or is muted. Users will have to manually enable the audio.
// https://developers.google.com/web/updates/2017/09/autoplay-policy-changes
Chrome’s autoplay policies are simple:
Muted autoplay is always allowed.
Autoplay with sound is allowed if:
User has interacted with the domain (click, tap, etc.).
On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously played video with sound.
The user has added the site to their home screen on mobile or installed the PWA on desktop.
Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.Best regards,
IsmaelHi,
The month and year block will not going to display even when the week block is disabled because they are not yet included in the script. Unfortunately, altering the script may take some time, so we will not be able to provide a temporary fix this time. We have already reported the issue or request to our channel so that our developers could look into it and hopefully add the additional countdown info in the next patch.
Thank you for your patience.
Best regards,
Ismael -
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