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Viewing 30 posts - 15,421 through 15,450 (of 66,103 total)
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  • in reply to: Adding Reading Time to Blog Post Slider #1258491

    Hey adotopanuga,

    Thank you for the inquiry.

    Where exactly did you add the code in the postslider.php file? Did you enable the excerpt, or add a summary to the posts? The post meta info such as the date or comment count will only display when excerpt is available. The code starts around line 887 of the postslider.php file.

    Best regards,
    Ismael

    Hi,

    That might not be possible because the lightbox script only renders content of the title area based on the title or alt attribute of the image or the parent link, or based on the content of a specific container. You might have to render the form or shortcode somewhere else, then use a custom script to append it to the lightbox container or the title area. Unfortunately, this will require modifications that are beyond the scope of support.

    Best regards,
    Ismael

    in reply to: Layer Slider Configuration – Reg. #1257911

    Hi,

    Thank you for the inquiry.

    What is the equivalent of Power3.easeInOut of Revolution Slider in LayerSlider

    Sorry for the late response. We are not really sure which transition is equivalent to that one, but you should be able to create a custom transition in the Layer Slider > Options > Transition Builder panel. (see private field)

    Best regards,
    Ismael

    in reply to: How to correctly implement RankMath breadcrumbs in Enfold? #1257886

    Hi,

    We might have to adjust the position of the Rankmath breadcrumb with css but we have to inspect the site first. Please create a new thread and post the necessary details in the private field. We will close this one for now.

    And as we mentioned above the schema markup for the breadcrumb may not be available by default. Please contact the plugin author for more info about the structure of the breadcrumb.

    Best regards,
    Ismael

    in reply to: Spam Mails #1257885

    Hi,

    Thank you for the update.

    When the Google ReCAPTCHA is enabled, we could set the Privacy & Cookie > Cookie Handling > Default Cookie Behavior to the third or fourth option to prevent the spam protection scripts from loading without user consent. This should be in compliance with DSGVO rule and policy.

    Best regards,
    Ismael

    in reply to: Purchase Code missing #1257869

    Hey Viola Renno,

    Thank you for the inquiry.

    The purchase code is actually attached to the user or the account in Themeforest, not in the domain where the product is used, or in this case where the theme is installed. Unfortunately, we will not be able to help you with the account issue here, so you will have to contact Themeforest about it.

    We tried to search for forum account using the email above, but we did not get any results.

    Best regards,
    Ismael

    in reply to: SearchWP AJAX magnifier icon not working #1257867

    Hey ezfl0w,

    Thank you for the inquiry.

    You might have added the snippet for the Polylang plugin. For the SearchWP query adjustment, please use this code.

    // https://kriesi.at/documentation/enfold/search/#use-searchwp-instead-of-the-standard-search

    Best regards,
    Ismael

    in reply to: Trouble activating/using child theme #1257862

    Hi,

    Thank you for the inquiry.

    Are you using the Advance Layout Builder (ALB) for the page? If you are, then the template that the theme is going to use to display the content is called the template-builder.php file, and not the page.php file. To make use of the page.php file, you have to switch to the default or classic editor.

    Best regards,
    Ismael

    in reply to: change position of a notice #1257861

    Hey Carlos,

    Thank you for the inquiry.

    How can we make the notice display, and where is the shop page? We did find a product item, but we could not add it to the cart. Please provide a link to the shop page or to a product item so that we could check the cart page properly.

    Best regards,
    Ismael

    in reply to: Link to a tab in tab section #1257860

    Hi,

    Sorry for the delay. Which browser are you using? We are testing the page on Firefox Windows 10 and the script is working as expected. It scrolls to the tab section and open the appropriate tab when clicking on the menu item, or when an anchor exists after loading a page.

    Best regards,
    Ismael

    Hi,

    Thank you for the inquiry.

    The line that they mentioned is located around line 669 of the image.php file.

    $link = AviaHelper::get_url( $link, $attachment );
    

    You have to insert this snippet before the code above.

    $attachment = apply_filters('wpml_object_id', $attachment, 'attachment', TRUE );
    

    Best regards,
    Ismael

    in reply to: Background Video for mobile devices #1257856

    Hi,

    Thank you for the inquiry.

    Would you like to pull the video upwards on certain screens, or make sure that the bottom part of the video is visible? Please try to add this code in the Quick CSS field or in the child theme’s style.css file.

    @media only screen and (min-width: 1024px) {
        .ls-bg-video.ls-layer {
    	margin-top: -50px !important;
        }
    }
    

    And toggle or temporarily disable the Performance > File Compression settings after adding the code.

    Best regards,
    Ismael

    in reply to: Internet Explorer #1257851

    Hi,

    Thank you for the update.

    Which version of IE are they using? The theme should be fully compatible with IE11, which is still supported until 2021 and the latest MS Edge browser. Unfortunately, issues might occur on older versions of the browser.

    Best regards,
    Ismael

    in reply to: Display taxonomy (Categories) on home page blog feed #1257850

    Hey schwabino,

    Thank you for the inquiry.

    We could enable the post categories by adding this snippet or filter in the functions.php file.

    add_filter('avf_postslider_show_catergories', 'avf_postslider_show_catergories_mod', 10, 1);
    function avf_postslider_show_catergories_mod($category) {
     	$category = 'show_business'; // or show_elegant
    	return $category;
    }

    Default value is “use_theme_default”.

    Best regards,
    Ismael

    in reply to: FAQ page schema error #1257844

    Hey amanrajveer,

    Thank you for the inquiry.

    Are you using a different element for the FAQ section? According to Yoast, the property is probably missing because the page does not contain the default FAQ element or block from the plugin. To fix the issue, you have to use the default FAQ block or element.

    Related thread: https://wordpress.org/support/topic/missing-mainentity-for-faq/

    Best regards,
    Ismael

    in reply to: sticky, fixed on scroll column #1257839

    Hey Jason,

    Thank you for the inquiry.

    That should be possible with a custom script but we could try the following plugin first.

    // https://wordpress.org/plugins/sticky-menu-or-anything-on-scroll/

    You should be able to define an element or selector in the plugin’s panel and make them sticky on scroll.

    Best regards,
    Ismael

    in reply to: Enfold Photo Gallery Thumbnail Issue #1257838

    Hey ariane1001,

    Thank you for the inquiry.

    The first item in the second row gets filled when we resize the browser. Unfortunately, we are not yet sure why it is empty in the first place, but the following script should help. Please add it in the functions.php file.

    add_action('wp_footer', 'ava_auto_resize');
    function ava_auto_resize(){
    ?>
    <script>
    (function($){	
    	var int = window.setInterval(function(){
    		$(window).trigger('debouncedresize resize');
    	}, 1000);
    	
    	$(window).load(function () {	
    		setTimeout(function() {
    			clearInterval(int);
    		}, 5000);
    	});
    })(jQuery);
    </script>
    <?php
    }
    

    This should emulate a resize event and hopefully force the item to reposition while the page is loading.

    Best regards,
    Ismael

    Hey francescoes,

    Thank you for the inquiry.

    Where can we see the issue? Are you enabling it for the base or default shop page? Please note that the filter widgets may not be compatible with the theme’s Product Grid element.

    Best regards,
    Ismael

    Hey JoStudioDeRijp,

    Thank you for the inquiry.

    The thumbnail size can be set in the Gallery’s Styling > Gallery Preview Image Size settings. Try to set it to the first option if you want to display the original size of the images.

    You could also use the following plugin if you need to adjust the size of the registered thumbnails.

    // https://wordpress.org/plugins/simple-image-sizes/

    Best regards,
    Ismael

    • This reply was modified 4 years, 8 months ago by Ismael.

    Hi!

    We understand. Again, we would like to apologize for the mistake. Please post the login details again in the private field so that the team could access the dashboard and check the issue further. For the meantime, please try to disable the Performance > File Compression settings, see if that helps with the font file issue.

    Cheers!
    Ismael

    Hi,

    Deactivating plugins while debugging issues is a common procedure in our work, so sometimes we tend to forget to ask permissions prior. Is there a staging or development version of the site? It is probably safer if we try to solve the issue there instead.

    Have you tried our previous suggestions?

    // https://kriesi.at/support/topic/advanced-layer-slider-nav-arrows-messed-up-since-last-theme-update/#post-1248438

    I will forward this thread to our channel so that other moderators can help out.

    Best regards,
    Ismael

    in reply to: Remove gallery navigation from lightbox #1257496

    Hi,

    Thank you for the update.

    We could manually disable the image click and the navigation options for the gallery module, but this will have to be done directly in the lightbox script or file, so using css is still the better option.

    Please add this css code to disable the image click and the image counter.

    img.mfp-img {
    	pointer-events: none;
    }
    
    .mfp-counter {
    	display: none !important;
    }
    

    If you want to edit the script file directly, please check this documentation.

    // https://dimsemenov.com/plugins/magnific-popup/documentation.html#options

    The lightbox script is inside the enfold\js\avia-snippet-lightbox.js file.

    Best regards,
    Ismael

    in reply to: How to check which theme files are being used #1257494

    Hi,

    The login account is not working or is not valid. Please check the info carefully.

    Did you enable the Performance > File Compression settings? This will overrule the previous option, so the theme will still load all assets for every elements or shortcodes. To further optimize the site, please check the article below.

    // https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow

    Best regards,
    Ismael

    in reply to: Layer Slider not reponsive #1257493

    Hi,

    Yes, please post the login details in the private field so that we could check the sliders properly.

    Thank you for the update.

    Best regards,
    Ismael

    in reply to: How to add Shortcodes in Portfolio excerpt #1257491

    Hi,

    Have you tried using the do_shortcode function? The masonry template is in the enfold\config-templatebuilder\avia-shortcodes\av-helper-masonry.php file.

    // https://developer.wordpress.org/reference/functions/do_shortcode/

    If you need further assistance, please do not hesitate to open a new thread. We will close this one for now.

    Best regards,
    Ismael

    Hi,

    Thank you for the clarification.

    You cannot use the Advance Layout Builder (ALB) for the portfolio preview by default, only the Insert Shortcode Wand as we mentioned previously. The shortcode wand contains the same builder elements or content as the ALB, but without the full width elements such as the color section or grid row.

    Best regards,
    Ismael

    in reply to: lag in ajax portfolio preview #1257488

    Hi,

    It turned out to be an issue with the default Lazy Loading feature. To fix the issue temporarily, we disabled Lazy Loading in the Enfold > Performance > Responsive Images And Lazy Loading section. We will forward the issue to our channel for further inspection.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Editor can not view page lay out #1257487

    Hi,

    Unfortunately, we are still not sure why the ALB elements do not show up when using an editor account. Is there a staging or development version of the site? We would like to further check the issue there if possible. Please post the WP and FTP credentials in the private field.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Yoast not adding page number to home pagination title #1257486

    Hi,

    The login info above is incorrect. Please check the user and password info carefully. For additional assistance, please try to contact the plugin developers.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Theme Speed Issues #1257484

    Hi,

    1.) The only solution for this is to decrease the content in the page because we will not be able to trim down the current html or markup of the elements without losing styling or functionality.

    2.) Did you minify the js and css files, and install a caching plugin? This should help in minimizing the time needed to completely load the page and to allocate more resources to other workload.

    If you require more help with the optimization, please consider hiring a freelance developer or contact an agency specializing in site optimization. We will close this thread for now.

    Best regards,
    Ismael

Viewing 30 posts - 15,421 through 15,450 (of 66,103 total)