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Viewing 30 posts - 15,181 through 15,210 (of 66,084 total)
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  • in reply to: Invisible 301s being created av-blog-meta-category-disabled #1263847

    Hi,

    You are welcome! We will keep the thread open for further updates. Please let us know if the modification above helps.

    Best regards,
    Ismael

    in reply to: Invisible 301s being created av-blog-meta-category-disabled #1263846

    Hi,

    You are welcome! We will keep the thread open for further updates. Please let us know if the modification above helps.

    Best regards,
    Ismael

    in reply to: edit portfolio categories default grid #1263845

    Hi,

    I am very sorry for the delay. We created a copy of the taxononomy-portfolio_entries.php file in the child theme and modified it a bit so that the portfolio grid becomes full width. We just removed the main containers. Let us know if that is the layout that you are after.

    Best regards,
    Ismael

    in reply to: Custom image size cropping #1263452

    Hi,

    Unfortunately, we will not be able to help properly if we cannot edit the files and test the modification. Please allow file editing in the Appearance > Editor panel at least so that we could edit the snippet and do the necessary changes. And aside from updating the height values, try to also adjust the width values as well so that the thumbnails are completely different from each other.

    Best regards,
    Ismael

    in reply to: Advanced Layerslider #1263450

    Hi,

    The Load jQuery in your footer option is still enabled when we checked the Performance panel of the theme options, so we disabled it. We also disabled the file compression settings and it seems to have helped with the issue. The error is now gone and the images are now displaying properly on mobile view. Please remove the browser cache or try to check the site on incognito mode.

    If the issue persists on your end, please try to disable the plugins temporarily, including the cache plugin, and remove the cache before checking the page again.

    Best regards,
    Ismael

    in reply to: Slideshow overlay text size #1263448

    Hi,

    (Problem solved, though, by following your advice. Using a full-page slider for mobile.)

    You are welcome! Glad we could help. Please let us know in another thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Plugin conflict with slick menu pro #1263447

    Hi,

    Thank you for the info.

    Aside from disabling the burger menu, try to also disable the avia_smoothscrollfunction in the avia.js file, but this will disable the smooth scrolling effect and the anchors will land immediately on the corresponding sections.

    //smooth scrooling
    if($.fn.avia_smoothscroll)
    $('a[href*="#"]', container).avia_smoothscroll(container);
    

    If the issue persists, you may need to contact the plugin developers or the script creators to further inspect the issue.

    Best regards,
    Ismael

    Hi,

    Thank you for the inquiry.

    You may need to use this plugin in order to properly use those symbols in the text or code block element.

    // https://github.com/KriesiMedia/enfold-library/blob/master/integration%20plugins/Enfold/Special%20Character%20Translation/avia-special-characters/avia-special-characters-plugin.php

    As described above, you will have to use special placeholders for the symbols such as ###lt### for less than symbol or ###gt### for greater than symbol and the plugin will then convert these placeholders to the actual symbols in the front end.

    Best regards,
    Ismael

    in reply to: How to show Breadcrumb and title of the page on all pages #1263443

    Hi,

    Thank you for the info.

    We could use this filter in the functions.php file to display the title and breadcrumb container back even when the default header is disabled or when using a vertical menu as you put it.

    add_filter('avf_header_setting_filter', 'avf_header_setting_filter_mod', 9999, 1);
    function avf_header_setting_filter_mod($header) {
    	$header['header_title_bar'] = '';
    	return $header;
    }
    

    Best regards,
    Ismael

    in reply to: Not updating the quantities as expected #1263435

    Hi,

    One of the moderators have already replied to the previous thread. Did you manage to adjust the script so that the value of the data-quantity responds or adjusts based on the actual registered quantity for the product? Please contact the script author for more info about the script.

    Best regards,
    Ismael

    in reply to: Move anchors offset on mobile #1263434

    Hey fcp,

    Thank you for the inquiry.

    The reason is because I’m not always using the same way to display my menu (sticky, not sticky, and so on…) and it depends on screen size.

    It would be beneficial to the site and for the users if the design and layout of the pages are consistent, and if the location and behavior of the menu or navigation is the same. It gives familiarity and allow users to easily navigate the site without unnecessary strain and confusion.

    If you want to adjust the main container’s offset value, you have to use the avf_header_setting_filter and adjust the value of header_scroll_offset parameter.

    Example:

    
    function avf_header_setting_filter_mod($header) {
    	$header['header_scroll_offset'] = $header['header_scroll_offset'] + 48;
    	return $header;
    }
    add_filter('avf_header_setting_filter', 'avf_header_setting_filter_mod', 9999, 1);
    

    You could also insert additional conditional function (e.g is_page, is_archive, is_single) if you want to only apply the changes on certain pages or posts.

    Best regards,
    Ismael

    Hi,

    Sorry for the delay. We are not yet sure why the initial product is not visible in the mini cart, and why the list only shows when another product has been added to the cart.

    Could we have access to the file server? Please post the FTP details in the private field so that we could debug the issue properly.

    Best regards,
    Ismael

    Hey bernhardstemp,

    Thank you for the inquiry.

    Have you tried removing the cache or checking the site on incognito mode? Did you enable the privacy cookies? It is possible that videos from external sources are blocked because of the cookie options. You may need to set the Privacy & Cookie > Cookie Handling > Default Cookie Behavior settings to the first or second option to enable external scripts even when the required cookies have not been accepted yet.

    Best regards,
    Ismael

    in reply to: Mobile cart fix #1263202

    Hi,

    Thank you for the update.

    We could not reproduce the overlap issue with the columns, but we noticed that the subtotal column is missing and that the quantity buttons are still hidden. You have to remove this css code to display the qty buttons back.

    .cart_item .plus, .cart_item .minus {
    	display: none !important;
    }
    

    What is the actual resolution of the screen in the screenshot above?

    Best regards,
    Ismael

    in reply to: Mobile cart fix #1263201

    Hi,

    Thank you for the update.

    We could not reproduce the overlap issue with the columns, but we noticed that the subtotal column is missing and that the quantity buttons are still hidden. You have to remove this css code to display the qty buttons backs.

    .cart_item .plus, .cart_item .minus {
    	display: none !important;
    }
    

    What is the actual resolution of the screen in the screenshot above?

    Best regards,
    Ismael

    in reply to: Advanced Layerslider #1263200

    Hi,

    Thank you for the update.

    We are now able to reproduce the issue on a device emulation and it seems to be an issue with the jQuery script. Did you set jQuery to load in the footer? Please disable the Load jQuery in your footer option in the Enfold > Performance > Change WordPress defaults section.

    This is the script error in the browser console.

    Uncaught ReferenceError: jQuery is not defined
    

    Best regards,
    Ismael

    in reply to: problem with layout – woocommerce check out #1263199

    Hi,

    Thank you for the update.

    The site is loading relatively fast on our end, and according to gmetrix the largest element in the page (usually the slider) loads in less than 1.5s, but the whole page completely loads only after 2.9s. The home page is quite neat and simple, and there are not a lot of content in it, so it should be loading much faster. Is the site on a shared server or hosting?

    You could try the recommendations provided by the testing tool to further improve the performance of the site. (see private field)

    Best regards,
    Ismael

    in reply to: Blog post image sizes suddenly all different sizes? #1263198

    Hi,

    Sorry about the delay. I am not really sure how we missed your inquiry. The settings should be available in the Advance Layout Builder, just edit the page containing the posts, click the Blog Posts element and go to the Styling tab. Or post the login details in the private field so that we could check the settings.

    Best regards,
    Ismael

    in reply to: Link in pagination & Breadcrumb wrong? #1263197

    Hi,

    You might have to click on the field first to make sure that the pointer is focused on it or that it is active before selecting all code. And yes, you could select it manually if it is not working. :)

    Best regards,
    Ismael

    in reply to: woobewoo Product Filter #1263184

    Hi,

    Thank you for the update.

    The products display fine when using the default Woocommerce product shortcode, so this goes to show that the theme could handle shortcodes just fine, but for some reason the other shortcode from the woobewoo plugin is not working as it should. Unfortunately, we will not be able to help you effectively with it because we are not familiar with the plugin’s code. Please keep in touch with the plugin developer for further assistance. (see private field)

    Also, the filter shortcode in the abstract-masonry page is not working because there is no filter with the ID 6.

    [wpf-filters id=6]
    

    The site also contains an older version of the theme, but it is very unlikely that this is the reason that the filter or shortcode is not working. Still, you have to update the theme to the latest version, 4.7.6.4.

    Best regards,
    Ismael

    in reply to: PDF tracking in Google Analytics from button click #1263180

    Hi,

    Thank you for the update.

    Did you already create an event in your Google Tag Manager console? Instead of adding the onclick attribute to the link, try to track the button based on a custom css class or ID. There are a lot of instructions, documentation or tutorials available out there such as the following.

    // https://www.lovesdata.com/blog/google-tag-manager-button-click-tracking

    If you want to read more about tracking events, please check the documentation.

    // https://developers.google.com/analytics/devguides/collection/gtagjs/events

    And if you have not created a tracking event or goals yet, please refer to the following instructions.

    // https://support.google.com/analytics/answer/1033068#Anatomy
    // https://support.google.com/analytics/answer/1032415

    Best regards,
    Ismael

    in reply to: Issue with Masonry on mobile #1263168

    Hi,

    Thank you for the update. It would not help looking on a page where the issue does not occur, but when we checked the live site, the overlay effect or the content container does not appear on hover. Did you disable it on the live site?

    Best regards,
    Ismael

    Hi,

    Thank you for the info.

    We found out that the lightbox link or image URL is retrieved using the generic get_url function, so we modified the config-templatebuilder\avia-template-builder\php\generic-helper.class.php file around line 267 and applied the same WPML filter.

    $link = wp_get_attachment_image_src( apply_filters('wpml_object_id', $slide->ID, 'attachment', TRUE ), apply_filters( 'avf_avia_builder_helper_lightbox_size','large' ) );
    

    The lightbox is now displaying the appropriate images from the current language. (see private field)

    Best regards,
    Ismael

    in reply to: Custom image size cropping #1263159

    Hi,

    The code above looks correct, the values of the crop parameter are valid. Did you purge the cache and regenerate the thumbnails after editing the code?

    We would like to test this again but the login token above seems to have expired. Please create another token, or post the WP and FTP details in the private field so that we could test the site properly.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Masonry Element Sizing #1263157

    Hi,

    Thank you for the info. Let us know if you need any help regarding the new design, or if we could still assist you with the previous implementations. As it will certainly be off the original topic, we will close this thread for now. Please do not hesitate to open another if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: edit portfolio categories default grid #1262900

    Hi,

    Thank you for the update.

    We tried to access the dashboard using the account above but the username or account does not exist. Did you remove the account? Please check the info carefully and post it again in the private field. Also, make sure that the Appearance > Editor panel is accessible.

    // https://wordpress.org/support/article/hardening-wordpress/#disable-file-editing

    Set the DISALLOW_FILE_EDIT to false. If you are not sure how to do this, please post the FTP details in the private field so that we could access the file server. You could ask your hosting provider on how to obtain or create an FTP account if you have not created one yet.

    Best regards,
    Ismael

    in reply to: music player start from beginning #1262895

    Hi,

    Welcome! Glad we could help. Please do not hesitate to open a new thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Image size enfold remove cleanly #1262894

    Hi,

    Thank you for the update.

    The unregistered thumbnails will be removed automatically when you regenerate the images using a plugin or a custom script, but we recommend installing an extension. This process might take a while depending on the number of images uploaded in the media library. Please check these plugins.

    // https://wordpress.org/plugins/regenerate-thumbnails/
    // https://wordpress.org/plugins/simple-image-sizes/

    This process is safe but please do not forget to create a restore point or a site backup before regenerating the images in case something went wrong.

    Best regards,
    Ismael

    in reply to: Image size enfold remove cleanly #1262893

    Hi,

    Thank you for the update.

    The unregistered thumbnails will be removed automatically when you regenerate the images. Please install one of the following plugins to regenerate the images. This process might take a while depending on the number of images uploaded in the media library.

    // https://wordpress.org/plugins/regenerate-thumbnails/
    // https://wordpress.org/plugins/simple-image-sizes/

    This process is safe but please do not forget to create a restore point or a site backup before regenerating the images in case something went wrong.

    Best regards,
    Ismael

    in reply to: Plugin conflict with slick menu pro #1262891

    Hi,

    We are still not able to reproduce the issue on Firefox Dev Windows 10. You can see the number of clicks that we did in the screenshot below, and the menu still works.

    // https://imgur.com/SK7dpyH

    Thank you for your patience.

    Best regards,
    Ismael

Viewing 30 posts - 15,181 through 15,210 (of 66,084 total)