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Viewing 30 posts - 15,061 through 15,090 (of 66,075 total)
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  • in reply to: aamplugin – Shortcode works to 50%? :D #1265924

    Hi,

    Are you trying to close the aam shortcode using another code block? That will probably not work, you might have to add the content test1 in the same code block wrapped inside the aam shortcode, so it should be.

    codeblock:

    
    [aam hide=”administrator”]
    content to hide here
    [/aam]
    

    OR

    textblock:

    
    [aam hide=”administrator”]
    content to hide here
    [/aam]
    

    Best regards,
    Ismael

    Hi!

    The demo import fails because of the following error but we are not yet sure what is causing it. We will let you know as soon as possible once we found a fix.

    Failed to import Media “enfold_photography”: Request failed due to an error: cURL error 28: Connection timed out after 10000 milliseconds (http_request_failed)

    Please try to ask your hosting provider if mod_security can be disabled temporarily.

    Regards,
    Ismael

    Hi,

    We would like to apologize for the inconvenience. We tried to import the photography demo manually using the xml files but the server connection times out and the import process aborts even after setting the max_execution_time to 9999. Please ask your hosting provider if the server allows connection to the kriesi.at site where the demo files are located.

    Unfortunately, we do not handle refunds here, so you will have to contact the Themeforest team if you want your payment back. But hopefully, we will be able to get this fix as soon as possible so that you could continue with the theme.

    Best regards,
    Ismael

    in reply to: Add to Cart of few Items – Product Overview #1265736

    Hi,

    Thank you for following up.

    Try to replace the custom_add_to_cart_quantity_handler function and associated inithook with the following snippet.

    /**
     * Add requires JavaScript.
     */
    function ava_custom_add_to_cart_quantity_handler() {
    	wc_enqueue_js( '
    		(function($) {
    			// set initial value to 6
    			$(document).ready(function() {
    				var add_to_cart_button = $( ".add_to_cart_button" );	
    				add_to_cart_button.data( "quantity", 6 );
    			});
    
    			$( ".type-product" ).on( "click", ".quantity input", function() {
    				return false;
    			});
    
    			$( ".type-product" ).on( "change input", ".quantity .qty", function() {
    				var add_to_cart_button = jQuery( this ).parents( ".product" ).find( ".add_to_cart_button" );
    
    				// For AJAX add-to-cart actions
    				add_to_cart_button.data( "quantity", jQuery( this ).val() );
    
    				// For non-AJAX add-to-cart actions
    				add_to_cart_button.attr( "href", "?add-to-cart=" + add_to_cart_button.attr( "data-product_id" ) + "&quantity=" + jQuery( this ).val() );
    			});
    		})(jQuery);	
    	' );
    }
    add_action( 'init', 'ava_custom_add_to_cart_quantity_handler' );
    

    Best regards,
    Ismael

    Hi,

    Glad to know that it is now working. Please do not hesitate to open a new thread if you need anything else. We will keep this one open for the OP.

    Best regards,
    Ismael

    in reply to: Custom Header #1265731

    Hi,

    Thank you for the update.

    Where can we see the site? Please post the site or page URL in the private field so that we could check the layout.

    Are you familiar with css media queries? You should be able to adjust the default style on mobile view using css media queries.

    // https://www.w3schools.com/css/css_rwd_mediaqueries.asp

    Best regards,
    Ismael

    in reply to: AMP for WP not working properly with Enfold #1265683

    Hi,

    Sorry about that. In the theme overview page on Themeforest, we do not claim that the theme is compatible with AMP, a lot of premium themes are not. Unfortunately, we do not know when will this be added to the theme. Regardless, you should still be able to optimize the site or improve the loading speed even without AMP compatibility by following a few guidelines. Please check the following article for more info about site optimization.

    // https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow
    // https://gtmetrix.com/wordpress-optimization-guide.html

    Best regards,
    Ismael

    in reply to: Woocommerce Reviwes #1265682

    Hi,

    Would you like to place the star rating below the title of the products in the shop page? The following thread might help.

    // https://kriesi.at/support/topic/display-star-review-under-title-for-custom-product-page-with-page-builder/#post-1153988

    The modifications there creates a shortcode for the star rating but you should be able to modify it so that the stars display right after the product title. You may need to use the woocommerce_after_shop_loop_item_title hook in order to do so.

    // http://hookr.io/actions/woocommerce_after_shop_loop_item_title/

    Best regards,
    Ismael

    in reply to: Background Video Audio #1265680

    Hi,

    is there anyway to start with audio?

    This is not possible, unfortunately. As described in the article above, autoplay is only allowed if the media file has no sounds or if the current user has previously played a media file before or has passed the Media Engagement Index threshold.

    For further inquiries, please do not hesitate to open a new thread.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Mobile cart fix #1265679

    Hi,

    Does it mean it works for you???

    Yes, it works when we set the height of the tr element or of the .woocommerce-cart-form__cart-item.cart_item container to 100%. This css does not exist when we checked the site again today.

    table.shop_table .woocommerce-cart-form__cart-item.cart_item {
        height: 100% !important;
    }

    Please post the login details in the private field so that we could check the css modifications.

    Thank you for your patience. :)

    Best regards,
    Ismael

    in reply to: recaptcha error #1265676

    Hi,

    Thank you for the info.

    It is actually working properly on our end — the ReCAPTCHA badge is visible at the bottom right corner of the site and sending a message using the form seems to be working properly as well. Please check the screenshot below.

    Screenshot: https://imgur.com/Rfd0jat

    We tested the site on Firefox Dev Windows 10. Which browser are you using?

    Best regards,
    Ismael

    in reply to: Theme Issue: LayerSlider WP & Avia slider #1265673

    Hi,

    Thank you for following up.

    1.) Have you tried creating a completely different slider for mobile view? It is possible to hide the current slider on mobile devices or toggle its visibility on certain screen sizes, which should allow you to show a different version of the slider.

    2.) Unfortunately, that option is not available in the slider by default, but as suggested above you could display another logo/partner slider or another element with different configuration and toggle its visibility on different screen sizes or devices.

    Best regards,
    Ismael

    in reply to: 3 products per row on mobile #1265670

    Hi,

    Thank you for the update.

    The issue seems to occur on screen sizes lower than 480px. To fix the issue, we may need to set a minimum height to the product items to allow them to float correctly beside each other.

    .shop_columns_3 .products .product {
    	min-height: 350px;
    }
    

    Please add the code inside the css media query for mobile view.

    Best regards,
    Ismael

    in reply to: Image sizes in posts and category pages #1265667

    Hey dannyl82,

    Thank you for the inquiry.

    The issue is on a post it then displays the image at the top as the ***-845×321.png version

    That is the predefined thumbnail for featured images in a post without sidebar, but it can be adjusted manually in the functions.php file around line 188.

    $avia_config['imgSize']['entry_with_sidebar'] 	= array('width'=>845, 'height'=>321);
    

    .. or we can use the Simple Image Sizes plugin to adjust the thumbnail size in the Settings > Media panel.

    // https://wordpress.org/plugins/simple-image-sizes/

    We have to regenerate the images or upload the image again after the size adjustment.

    Best regards,
    Ismael

    Hey Nik,

    Thank you for the inquiry.

    Yes, this should be possible but it is not available in the theme by default and it will require modifications that are beyond the scope of support. You may need to hire a freelance developer, or contact our partner Codeable to add the options in the sorting element.

    There are available plugins that might help but we have not tested them with the theme yet.

    // https://wordpress.org/plugins/woocommerce-product-sort-and-display/

    Or we could also use the default category filter.

    // https://docs.woocommerce.com/document/woocommerce-product-search/widgets/product-filter-categories/

    Please do note that this widget will only work in the default product pages (base shop, product archive etc). It is not going to work or it is not compatible with the Product Grid element.

    Best regards,
    Ismael

    in reply to: WP media uploader issue #1265660

    Hey Fraser,

    Thank you for the inquiry.

    Enfold is disabling the WP Media uploader

    Yes, it is true that the theme disables the script when it is not needed, but we could set the Performance > Disable Features > Self hosted videos and audio features (WP-Mediaelement scripts) to allow the media element script to always load. This is usually required when there are plugins that depends on the media element script.

    Best regards,
    Ismael

    Hey aledef,

    Thank you for the inquiry.

    The pages automatically redirect to the login page. We may need to login to the site first in order to check the pages. Please post the login details in the private field so that we could check the issue

    Best regards,
    Ismael

    in reply to: Cumulative Layout Shift (CLS) on related_posts on mobile #1265657

    Hey Rafael,

    Thank you for the inquiry.

    The layout shift might be caused by the Facebook comment field above the related posts section, which is dynamically inserted on page load. Does the layout shift warning occur when the comment plugin disabled?

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Try to add this css code to disable the button transition or animation.

    .woocommerce-account .button, .woocommerce-checkout .button {
    	-webkit-transition: none !important;
    	transition: none !important;
    }
    

    Best regards,
    Ismael

    in reply to: Google Maps Shortcode issue in a non-GDPR country #1265507

    Hi,

    Thank you for the update.

    The latest version is actually v4.7.6.4, which is now available on Themeforest. Please download it from the site or from your accounts panel and try to update the theme manually via FTP. The following documentation should help in case you are not familiar updating through FTP.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    in reply to: Move anchors offset on mobile #1265506

    Hi,

    It is quite common to disable fixed elements on mobile devices because of the screen limitation, and sticky elements tend to be more of a distraction than help on mobile devices. Scrolling is also much easier on mobile devices compare to desktop because all you need to do is swipe, so menu or navigation support are not really necessary.

    The go back to top button, which is a fixed element, is also disabled because mobile users can tap the top edge of the mobile screen twice to go back to the top of the page. If you would like to bring the button back on mobile view, please use this css code.

    @media only screen and (max-width: 767px) {
        .responsive #scroll-top-link {
            display: block !important;
        }
    }
    

    Best regards,
    Ismael

    Hi!

    Thank you for the update.

    Looks like the import process aborts after some time and returns a server error. Are you sure that the max_execution_time is set to 600s? Please post the FTP details in the private field so that we could check the PHP settings again. We will also try to import the demo manually using the xml files inside the enfold\includes\admin\demo_files directory.

    If you want to try and import the demo manually using the xml files yourself, please check the following documentation.

    // https://kriesi.at/documentation/enfold/import-demos/#manual-demo-import–using-xml-files-

    Best regards,
    Ismael

    in reply to: Issue with Masonry on mobile #1265419

    Hi,

    Thank you for following up.

    We did not find any invalid code in the css modifications above aside from an empty css declaration, which we removed. This is the formatted version of the css code in the site.

    // https://pastebin.com/E2bq5B2V

    It works when we add this css in the Quick CSS field.

    @media only screen and (max-width: 767px) {
       .av-inner-masonry-content {
    	display: none !important;
        }
    }
    

    See private field.

    Best regards,
    Ismael

    Hi,


    @laurent
    : You do not have to use the conversion plugin for that snippet. Please try to add the snippet as is without using the placeholders for the less and greater than symbols.


    @cz
    : It is probably not working because of the textarea or the input fields. You may need to create a custom shortcode for the form or the input fields so that you do not have to embed them directly in the code block. Please check the shortcode API on how to create custom shortcodes.

    // https://codex.wordpress.org/Shortcode_API

    Best regards,
    Ismael

    in reply to: Mobile cart fix #1265415

    Hi,

    For some reason it still fails…

    What do you mean? Did you remove the cache, or try to check the site on incognito mode? And please do not forget to toggle or temporarily disable the Performance > File Compression settings after adding the css modifications.

    Best regards,
    Ismael

    Hey imagestudios,

    Thank you for the inquiry.

    The parallax background is now visible throughout the whole section of the the-trails-at-san-dimas page. Did you manage to find a fix?

    Best regards,
    Ismael

    in reply to: featured image #1265411

    Hey javier,

    Thank you for the inquiry.

    The option to remove or hide the featured image is now located in the posts’ Layout > Featured Image settings. It has to be set to the second option in order to hide the featured image.

    Best regards,
    Ismael

    Hey!

    Thank you for the info.

    This is a known issue with the pagination, but we might already know what is causing it. Please check the possible solutions in the following threads.

    // https://kriesi.at/support/topic/portfolio-pagination-not-working-portfolio-entries/#post-1262629
    // https://kriesi.at/support/topic/enfold-blog-posts-and-magazine-navigation-link-to-previous-page-not-working/#post-1264664

    Regards,
    Ismael

    in reply to: The Events Calendar Won't Publish Events #1265409

    Hi,

    Thank you for the info.

    We tried to adjust the Events > Settings > Display > Month view events per day from 3 to -1 to display all events in the calendar, but the new events are still not showing. We also tried to remove transients because the plugin has a Month View Cache option where it caches the month view items using transients, but it did not help.

    Have you tried disabling the other plugins temporarily? Did you add any custom snippet to the site?

    Best regards,
    Ismael

    in reply to: Change styling of checkout and cart page #1265406

    Hi,

    Thank you for the update.

    Try to edit the page.php file and adjust the class name of the container_wrap from main_color to alternate_color. The container_wrap can be found around line 22 of the page template file.

    
    <div class='container_wrap container_wrap_first main_color <?php avia_layout_class( 'main' ); ?>'>
    

    Please note that this modification will affect all pages that is using the template.

    Best regards,
    Ismael

Viewing 30 posts - 15,061 through 15,090 (of 66,075 total)