Hi,

Thank you for the inquiry.

Have you tried setting the Custom Error 404 Page settings to the second option (Display selected page without redirect)? This should show the 404 page without appending the query arg avia_forced_reroute=1.

Best regards,
Ismael

Hey Edwin,

Thank you for the inquiry.

The mobile menu is working properly when we checked the site. Have you tried disabling the css and script compression or minification settings temporarily? This is to ensure that the updated files are actually loaded. You may also need to purge the cache afterwards, or disable it temporarily.

Best regards,
Ismael

Hi,

Did you use the avf_social_icons_options filter to assign an icon name to the social icon?

// Add new icon as an option for social icons
function avia_add_custom_social_icon($icons) {
	$icons['Weibo'] = 'icon_name';
	return $icons;
}
add_filter('avf_social_icons_options','avia_add_custom_social_icon', 10, 1);

After assigning an icon name to a social icon, only then you can define the actual icon.

// WIEBO - Register new icon as a theme icon
function avia_add_custom_icon($icons) {
	$icons['icon_name']	 = array( 'font' =>'entypo-fontello', 'icon' => 'ue854');
	return $icons;
}
add_filter('avf_default_icons','avia_add_custom_icon', 10, 1);

Best regards,
Ismael

Hi,

Thank you for the update.

We could prepend the page id to the css or selector above so that the changes only applies to a particular page.

.page-id-2531 .mfp-title {
    display: none !important;
}

Sadly, there is no available option for this specific case, so the use of css as recommended above is required.

Best regards,
Ismael

Hi,

Glad it is fixed. The gray line is probably the default top border of the color section. Is there a test page where we could see the issue?

Thank you for the update.

Best regards,
Ismael

Hey!

Sorry for the delay. We replied in your previous thread regarding the theme update.

// https://kriesi.at/support/topic/is-ticket-made/

Again, the current version of the theme in your installation contains the old updater, which is now deprecated or is no longer working. You have to upgrade the theme manually this time.

Regards,
Ismael

Hey dominiquehurley,

Thank you for the inquiry.

Have you tried moving the text block inside a column? That should decrease the space above the slider. You could also set a negative bottom margin to the column to pull the slider upwards, decreasing the space further between it and the text block.

Best regards,
Ismael

Hey split-vote,

Thank you for the inquiry.

We may need to check the page containing the div in order to provide a fix or recommend an appropriate css code, if necessary. Please post the page URL in the private field, and provide an account for the dashboard if possible.

Best regards,
Ismael

Hi,

We are not certain what you mean by that. Would you mind explaining further? If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

Thanks!

Best regards,
Ismael

Hi,

@tsays: The mobile menu seems to be working properly on our end. Have you tried removing the cache and/or disabling the Enfold > Performance > File Compression settings?

@xenobyte: We can reproduce the issue on your site, but we are not yet sure what is causing it and we do not see any errors in the browser console. Did you modify the header.php or the includes > helper-main-menu.php file?

Please try to install the following plugin, then set jQuery to the legacy version.

// https://wordpress.org/plugins/enable-jquery-migrate-helper/

Best regards,
Ismael

Hey ConistonCommunityCentre,

Thank you for the inquiry.

We do not see any spaces or gaps above the header or main menu on desktop view. Would you mind providing a screenshot of the issue using imgur or dropbox?

Best regards,
Ismael

Hey sescha,

Thank you for the inquiry.

The theme is using the avia_woocommerce_output_upsells function in the enfold > config-woocommerce > config.php file to render upsells, and you should be able to use almost the same function to include cross-sell products in the product page.

The function can be found around line 1303 of the mentioned file above, and it is attached to the woocommerce_after_single_product_summary hook.

Best regards,
Ismael

Hey ddezylva,

Thank you for the inquiry.

The missing elements or content are visible on our end even when we are not logged in, and the background image is correctly removed when we resize the browser. Is this still an issue on your end? We checked the site on Firefox Dev Windows 10.

Best regards,
Ismael

Hi,

Thank you for the info.

The videos do not play automatically because the Privacy & Cookies > Cookie Handling > Default Cookie Behavior is set to the 4th option, which requires the users to manually opt in to external services including videos. You may have to set it to the first or second option if you want the videos to play automatically on page load.

Best regards,
Ismael

Hi,

Thank you for the update.

What is the login URL? We tried the default login URL and direct access to the dashboard, but it returned 404. Please post the login URL in the private field and the link to the test page with the masonry gallery.

Best regards,
Ismael