Hey samanthashea,

Thank you for the inquiry.

The site or the section with the hero image is not loading at all on mobile view, and it might be due to this error.

Uncaught TypeError: can't access property "load", google.charts is undefined
    <anonymous> https://site.com/wp-content/cache/autoptimize/js/autoptimize_94dd58b7cc85f595286a6b5b508a0e87.js:1689
autoptimize_94dd58b7cc85f595286a6b5b508a0e87.js:1689:50

Did you install a charts plugin from Google? Please try to disable the Autoptimize plugin temporarily, then purge the cache.

Best regards,
Ismael

Hey gregorh,

Thank you for the inquiry.

We have not included it in the privacy options yet, but users should be able to simultaneously disable or enable both analytics scripts using the current cookie toggle for the tracker. This is possible as long as both scripts are inside the Enfold > Google Services > Google Analytics.

Both version of analytics generate the same cookies, so using the Custom Cookie option may not work. But if you would like to create your custom solution, the function that renders the analytics script is inside the functions-enfold.php file. Just look for the avia_print_tracking_code function.

We are not actually sure if it is possible or if it is necessary to use both versions of the analytics script in the same site.

Best regards,
Ismael

Hi,

Thank you for following up.

You do not need to add the whole line in the file. All you need to do is remove the esc_html function wrapping the title attribute, or this part.

 esc_html( $atts['title'] )

It should be replaced with..

 $atts['title']

Let us know if it works. Please do not forget to purge the cache or do a hard refresh before testing it.

Best regards,
Ismael

Hi,

Thank you for the update.

It is working properly on our end. This is how the final or modified query should look.

 $my_query = get_posts(
                            array(       
                                'post_type' => get_post_type($this_id),
                                'showposts'=>$postcount, 'ignore_sticky_posts'=>1,
                                'post__not_in' => array($this_id))
                            );

Best regards,
Ismael

Hi,

Could you also provide the FTP details? We would like to check if the thumbnails actually exists in the uploads folder. Right now, the grid or the Blog Posts element falls back to the original image instead of displaying the selected thumbnail.

We actually deactivated the Smush plugin. Did you configure it before?

Best regards,
Ismael

Hi,

Thank you for the update.

I try to manually remove them using the following your snippet in the functions.php

Adding the snippet in the functions.php file will only deregister the thumbnail sizes but it will not remove those that are already generated. To remove the existing thumbnails, you have to regenerate the images using the plugin (Regenerate Thumbnails) that we suggested above. This process might take a while depending on the number of images uploaded in the site, and since the site contains many, expect it to take some time.

IMPORTANT: Please do not forget to create a backup or a restore point before proceeding with the thumbnail regeneration.

Best regards,
Ismael

Hi,

Is there any solution to custom product pages template with ALB ?

When ALB is enabled, a blank template will be used instead and all elements from the default product template such as the price, product photo, etc will be removed or will not render at all. You have to manually add them again using the available elements in the ALB when necessary.

Thank you for your patience.

Best regards,
Ismael

Hi,

Thank you for the info.

It seems to be working properly on our end — the paypal window pops up and we do not see any errors in the console after finalizing the product order. Please check the screenshot below.

Screenshot: https://imgur.com/Sbd6jiz

After setting the jQuery version to legacy mode, did you toggle the Performance > File Compression settings and purge the cache? You could also try it on incognito mode.

Best regards,
Ismael

Hi,

Unfortunately, we cannot help you with custom code or features that are not actually included in the theme. You may need to contact the previous developer or ask another with the customization. This is as stated on our support policy.

Thank you for your understanding.

Best regards,
Ismael

Hi,

Sorry for the delay. You should be able to generate the error logs using the snippets provided in the following documentation.

//https://wordpress.org/support/article/debugging-in-wordpress/#wp_debug_log
// https://wordpress.org/support/article/debugging-in-wordpress/#example-wp-config-php-for-debugging

Just make sure that that the WP_DEBUG and WP_DEBUG_LOG are set to true.

What are the actual specs of the server?

Best regards,
Ismael

Hi,

When checking in safari, when you console.log anything in the setTimeout function or within the ifelse statement, do you see the result? Older IE browsers, version 10 or older, usually return the same errors or display the same problems as Safari browsers, but we could not reproduce the same issue. The mute/unmute works fine on IE11 and on IE10/IE9 emulation.

We will forward the issue to our channel.

Best regards,
Ismael

Hi,

That is how the WP search works by default. It will return all pages or posts containing the searched keyword. You may need to install a third party extension or plugin to adjust the default search query.

// https://wordpress.org/plugins/relevanssi/
// https://wordpress.org/plugins/wp-extended-search/

Please check the following documentation to get started with Contact Form 7 plugin.

// https://contactform7.com/docs/

You have to create a contact form, configure it and add it to the page using the corresponding shortcode. If you want to add it in the Advance Layout Builder, use a code or text block for the contact form shortcode.

Best regards,
Ismael

Hi,

This is possible, but this will require modifications that are beyond the scope of support. We will have to make the ID of the post items in the Blog Posts element available globally and use the post__not_in parameter in the avia_newsbox query. To do that you will have to modify the avia_newsbox class in the enfold\framework\php\class-framework-widgets.php around line 920 and edit the Blog Posts shortcode or element.

// https://developer.wordpress.org/reference/classes/wp_query/#post-page-parameters

Best regards,
Ismael

Hi,

Thank you for the inquiry.

What do you mean by “email of orders”? The contact forms seems to be sending the messages properly. Are they not going through? You may need to define the from address manually so that it is properly recognized by your mail server. The snippet or filter is provided in the link that @Yigit provided above.

function avf_change_cf_from() {
    return " (Email address hidden if logged out) ";
}
add_filter('avf_form_from', 'avf_change_cf_from', 10);

Make sure that the email address is one of the domain email addresses.

Best regards,
Ismael

Hey c2strategy,

Thank you for the inquiry.

We could display the description column back on mobile view with css, but it will be rendered above the next columns.

.responsive .pricing-table.avia-desc-col {
	display: block !important;
}

A better solution is to display a different set of table on mobile view. You could toggle the elements’ visibility in the Advanced > Responsive > Element Visibility settings.

Best regards,
Ismael