Hi,

Thank you for the inquiry.

Glad to know that you have found a working solution. Disabling the file compression settings will just prevent the theme from merging the scripts and stylesheets into a single compressed file, but you should still be able to do this using a different plugin such as Autoptimize or BWP Minify.

Best regards,
Ismael

Hey grassifrancesca,

Thank you for the inquiry.

It might not be working correctly because the site contains or is still using an older version of the theme. Please try to update the theme from version 4.5 to the latest version, which is 4.7.6.4. After the theme update, try to disable the Performance > File Compression settings temporarily. Let us know if that helps.

Best regards,
Ismael

Hi,

Thank you for the inquiry.

The title of the products in the related section are now displaying correctly. Is this fixed? As @Guenni07 explained, the title was not displaying because of the css modification.

Best regards,
Ismael

Hi!

Thank you for the update.

Y’all helped us remove them from our company site

You might be referring to this snippet or filter, which modifies the post link.

// https://kriesi.at/support/topic/masonry-gallery-order-and-sizing/#post-741588

UPDATE: We tested the filter but for some reason it is no longer working as expected. It does remove the base slug, but the portfolio item returns a 404 error page. We will let you know once we have found the issue.

The solution from this article might help.

// https://kellenmace.com/remove-custom-post-type-slug-from-permalinks/

Regards,
Ismael

Hey!

These file-size is best for the file – but we recognize that a lot of the calculated are much bigger than the original file.

Since the previous filters are not working in the child theme, it is possible that the quality is still set to 100, or that the compression level was not decreased during the time the images are uploaded, and thus the size of the generated thumbnails are bigger compare to the original image. If am not mistaken, you are already aware of this.

// https://kriesi.at/support/topic/does-enfold-theme-actually-resize-the-image-it-puts-into-a-post-or-page/#post-1211676

Cheers!
Ismael

Hi,

It is possible but it will require modifications that are beyond the scope of support. By default, the search template is only used to display default posts, but not products. You may need to hire a freelance developer or contact our partner Codeable to help you with the customization.

// https://kriesi.at/contact/customization

Best regards,
Ismael

Hi,

Thank you for following up.

Is it alright if we have access to the dashboard? We would like to check if lazy loading is actually not affecting the CLS score. And according to the pagespeed insight tool, there are too many elements in the DOM or the page, or that the content is quite long. You may have to consider removing some of the elements if possible.

Best regards,
Ismael

Hi,

Thank you for the info.

Since we are clicking a link with anchor, it is possible that it is also triggering the smooth scroll function from the theme and of course it is using jQuery. Did you also install a plugin called Page Scroll to ID? Based on the screenshot, a script page-scroll-to-id.min.js is also used when clicking on the link.

Best regards,
Ismael

Hey A,

Thank you for the inquiry.

We found the videos in the first and third slide and both of them are playing automatically. Did you replace the second video with a locally hosted video instead of using vimeo?

Best regards,
Ismael

Hey akodo,

Thank you for the inquiry.

Could you provide a screenshot of the navigation issue? We could not reproduce it on our end and this is what we see on initial load.

Screenshot: https://imgur.com/Fb4Kbsb

Best regards,
Ismael

Hey rescott72,

Thank you for the inquiry.

You may need to set the position property of the text or code block element containing the images to absolute instead of fixed so that they are positioned relative to the parent container, and so that they do not scroll along with the document. Have you tried that?

Best regards,
Ismael

Hi,

What is the actual slug of the Bulldog Businesses post type? In the avf_alb_supported_post_types filter, you have to use the slug of the post type instead of its name.

// https://developer.wordpress.org/plugins/post-types/registering-custom-post-types/#a-custom-slug-for-a-custom-post-type

Example:

function avf_alb_supported_post_types_mod( array $supported_post_types ) {
	$supported_post_types[] = 'businesses';
	return $supported_post_types;
}
add_filter('avf_alb_supported_post_types', 'avf_alb_supported_post_types_mod', 10, 1);

Best regards,
Ismael

Hey samanthashea,

Thank you for the inquiry.

The site or the section with the hero image is not loading at all on mobile view, and it might be due to this error.

Uncaught TypeError: can't access property "load", google.charts is undefined
    <anonymous> https://site.com/wp-content/cache/autoptimize/js/autoptimize_94dd58b7cc85f595286a6b5b508a0e87.js:1689
autoptimize_94dd58b7cc85f595286a6b5b508a0e87.js:1689:50

Did you install a charts plugin from Google? Please try to disable the Autoptimize plugin temporarily, then purge the cache.

Best regards,
Ismael

Hey gregorh,

Thank you for the inquiry.

We have not included it in the privacy options yet, but users should be able to simultaneously disable or enable both analytics scripts using the current cookie toggle for the tracker. This is possible as long as both scripts are inside the Enfold > Google Services > Google Analytics.

Both version of analytics generate the same cookies, so using the Custom Cookie option may not work. But if you would like to create your custom solution, the function that renders the analytics script is inside the functions-enfold.php file. Just look for the avia_print_tracking_code function.

We are not actually sure if it is possible or if it is necessary to use both versions of the analytics script in the same site.

Best regards,
Ismael

Hi,

Thank you for following up.

You do not need to add the whole line in the file. All you need to do is remove the esc_html function wrapping the title attribute, or this part.

 esc_html( $atts['title'] )

It should be replaced with..

 $atts['title']

Let us know if it works. Please do not forget to purge the cache or do a hard refresh before testing it.

Best regards,
Ismael