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  • Hi,

    Thank you for following up.

    The site is still loading properly on our end but it is not using the theme anymore, and it looks like a parked domain. Did you do something in your server? We tried logging in again, but the account above is no longer valid. Please check the info carefully or provide another login account.

    Best regards,
    Ismael

    in reply to: how setting pagination without "?avia-element-paging=2" #1278549

    Hi,

    Where can we check the issue? Please post the URL of the site or the page so that we could check the pagination properly. Providing access to the dashboard will help as well.

    Best regards,
    Ismael

    in reply to: Generated images per upload #1278547

    Hi,


    @smarta-brett
    : Please refrain from opening up old threads and create your own ticket instead. The inquiry form is located in the following page.

    // https://kriesi.at/support/forum/enfold/#new-post

    We replied here: https://kriesi.at/support/topic/media-upload-and-enfolds-thumbnail-sizes/#post-1278521

    Best regards,
    Ismael

    in reply to: Woocommerce Category Page #1278545

    Hi,

    Thank you for the info.

    The “medikamente” page is not showing as it should because there is a product category with the same name and slug, so the archive page for that category shows up instead of the actual page. You have to either adjust the name of the page or change the slug of the category. (see private field)

    Best regards,
    Ismael

    Hi,

    Glad it is working, and thank you for the info. The css media query for mobile view has been duplicated, so we have to remove it. We corrected the css code above and moved the css media query at the very bottom where it should be.

    .av-tab-section-image {
      filter: none!important;
    }
    /* CSS – Tabs with equal space*/
    .js_active .av-tab-section-tab-title-container {
      display: flex!important;
      justify-content: space-around;
    }
    #top .fullsize .template-blog .post .entry-content-wrapper {
      font-size: 14px;
    }
    .comment_meta_container, .comment_container {
      display: none !important;
    }
    
    .bloglist-excerpt .more-link {
      color: #816ccf;
    }
    .avia-cookie-consent {
      background-color: #fff;
      color: #444;
    }
    .avia-cookie-consent a.avia_cookie_infolink,
    .avia-cookie-consent p,
    .avia-cookie-consent .avia-cookie-consent-button {
      color: #444;
      border-color: #816ccf;
    }
    
    #top .avia-cookie-consent .avia-cookie-consent-button.av-extra-cookie-btn,
    #top .avia-popup .avia-cookie-consent-button.av-extra-cookie-btn {
      background-color: #816ccf;
      color: #fff;
      border-color: #816ccf;
    }
    #top #wrap_all .header_color #menu-item-1628.av-menu-button-colored > a .avia-menu-text,
    #top #wrap_all .header_color #menu-item-1627.av-menu-button-colored > a .avia-menu-text {
      background-color: #98d513;
      color: #f8f8f8;
      border-color: #98d513;
    }
    .html_elegant-blog #top .avia-content-slider .blog-categories {
      display: none;
    }
    
    /* Add your Mobile Styles here */
    @media only screen and (max-width: 767px) {
      .home #av_section_1 .av-parallax.active-parallax {
        height: 100% !important;
        top: 0 !important;
        transform: translate3d(0px, 0, 0px) !important;
      }
    }
    

    Best regards,
    Ismael

    in reply to: How to get Placeholder to correctly output shortcode #1278543

    Hi,

    Thank you for the info.

    We still do not quite understand how the button shortcode is added. We tried to modify one of the event items from the thursday-evening category but we cannot find the shortcode there. How did you add the following shortcode exactly?

    [av_button label='Member Access' ...]
    

    Best regards,
    Ismael

    in reply to: search box in mobile menu #1278540

    Hi,

    Thank you for following up.

    We just noticed that an alternate menu has been enabled, so we adjusted the snippet a bit to include the search item in the alternate menu instead of the main menu. The search field is now displaying in the mobile menu container properly.

    Please do not forget to purge the cache or do a hard refresh before checking the page again.

    Best regards,
    Ismael

    in reply to: SVG Code in Farbsektion vollständig anzeigen #1278536

    Hi,

    Thank you for the update.

    Would you mind providing access to the dashboard or to the page so that we could check the svg code properly? Please post the login details in the private field.

    Best regards,
    Ismael

    in reply to: Overlay above the content while the cookies not accepted #1278535

    Hi,

    That should be possible. Please look for this line in the code above..

     $(".avia-cookie-select-all").on("click", function() {
    

    .., and replace it with:

     $(".avia-cookie-select-all, .avia-cookie-info-btn").on("click", function() {
    

    Let us know how it goes.

    Best regards,
    Ismael

    in reply to: The events calendar new design #1278533

    Hi,

    You are very welcome! Glad to know it is solved. If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: importing shop demo files or shop.xml #1278532

    Hi,

    Thank you for the update.

    1.) The option is located in the Enfold > Performance > Disable Template Builder Elements section. Try to set the Disabling of template builder elements to the first option. You could also set the builder to debug mode to enable the shortcode parser, which automatically repairs shortcode if necessary. The elements are probably not displaying as they should because they were added using the old version of the builder.

    2.) Did you import the demo more than once? You may have to reset the database in order to remove those pages, then import the demo once again.

    // https://wordpress.org/plugins/wp-reset/
    // https://wordpress.org/plugins/wordpress-database-reset/

    3.) We forgot to mention that you will have to set the builder to debug mode in order to insert the shortcodes manually in the shortcode field, which will show up below the actual builder when the debug mode is enabled. Just use the snippet provided in the following documentation.

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

    Best regards,
    Ismael

    Hi,

    Thank you for the info.

    In order to load the shopify script, we have to add this snippet in the functions.php file.

    /*
     *  add shopify script
     */
    function ava_script_shopify_script(){
    ?>
    <script type="text/javascript">
    /*<![CDATA[*/
    (function () {
    	window.shopifyOptions = {
    		"product": {
    		"styles": {
    		"product": {
    		"@media (min-width: 601px)": {
    		"max-width": "100%",
    		"margin-left": "0",
    		"margin-bottom": "50px"
    		},
    		"text-align": "left"
    		},
    		"title": {
    		"font-family": "Lato, sans-serif",
    		"font-size": "30px",
    		"color": "#4e3a5e"
    		},
    		"button": {
    		"font-family": "Lato, sans-serif",
    		":hover": {
    		"background-color": "#2395e6"
    		},
    		"background-color": "#27a5ff",
    		":focus": {
    		"background-color": "#2395e6"
    		},
    		"border-radius": "35px",
    		"padding-left": "55px",
    		"padding-right": "55px"
    		},
    		"price": {
    		"font-family": "Lato, sans-serif",
    		"font-size": "26px",
    		"color": "#a87bc9"
    		},
    		"compareAt": {
    		"font-family": "Lato, sans-serif",
    		"font-size": "22.099999999999998px",
    		"color": "#a87bc9"
    		},
    		"unitPrice": {
    		"font-family": "Lato, sans-serif",
    		"font-size": "22.099999999999998px",
    		"color": "#a87bc9"
    		},
    		"description": {
    		"font-family": "Lato, sans-serif",
    		"font-size": "17px",
    		"color": "#827191"
    		}
    		},
    		"layout": "horizontal",
    		"contents": {
    		"img": false,
    		"imgWithCarousel": true,
    		"button": false,
    		"buttonWithQuantity": true,
    		"description": true
    		},
    		"width": "100%",
    		"text": {
    		"button": "Add to cart"
    		},
    		"googleFonts": [
    		"Lato"
    		]
    		},
    		"productSet": {
    		"styles": {
    		"products": {
    		"@media (min-width: 601px)": {
    		"margin-left": "-20px"
    		}
    		}
    		}
    		},
    		"modalProduct": {
    		"contents": {
    		"img": false,
    		"imgWithCarousel": true,
    		"button": false,
    		"buttonWithQuantity": true
    		},
    		"styles": {
    		"product": {
    		"@media (min-width: 601px)": {
    		"max-width": "100%",
    		"margin-left": "0px",
    		"margin-bottom": "0px"
    		}
    		},
    		"button": {
    		"font-family": "Lato, sans-serif",
    		":hover": {
    		"background-color": "#2395e6"
    		},
    		"background-color": "#27a5ff",
    		":focus": {
    		"background-color": "#2395e6"
    		},
    		"border-radius": "35px",
    		"padding-left": "55px",
    		"padding-right": "55px"
    		}
    		},
    		"googleFonts": [
    		"Lato"
    		],
    		"text": {
    		"button": "Add to cart"
    		}
    		},
    		"option": {},
    		"cart": {
    		"styles": {
    		"button": {
    		"font-family": "Lato, sans-serif",
    		":hover": {
    		"background-color": "#2395e6"
    		},
    		"background-color": "#27a5ff",
    		":focus": {
    		"background-color": "#2395e6"
    		},
    		"border-radius": "35px"
    		},
    		"title": {
    		"color": "#919191"
    		},
    		"header": {
    		"color": "#919191"
    		},
    		"lineItems": {
    		"color": "#919191"
    		},
    		"subtotalText": {
    		"color": "#919191"
    		},
    		"subtotal": {
    		"color": "#919191"
    		},
    		"notice": {
    		"color": "#919191"
    		},
    		"currency": {
    		"color": "#919191"
    		},
    		"close": {
    		"color": "#919191",
    		":hover": {
    		"color": "#919191"
    		}
    		},
    		"empty": {
    		"color": "#919191"
    		},
    		"noteDescription": {
    		"color": "#919191"
    		},
    		"discountText": {
    		"color": "#919191"
    		},
    		"discountIcon": {
    		"fill": "#919191"
    		},
    		"discountAmount": {
    		"color": "#919191"
    		},
    		"cart": {
    		"background-color": "#f9f9f9"
    		},
    		"footer": {
    		"background-color": "#f9f9f9"
    		}
    		},
    		"text": {
    		"title": "Shopping Cart",
    		"total": "Subtotal",
    		"button": "Checkout"
    		},
    		"contents": {
    		"note": true
    		},
    		"popup": false,
    		"googleFonts": [
    		"Lato"
    		]
    		},
    		"toggle": {
    		"styles": {
    		"toggle": {
    		"font-family": "Lato, sans-serif",
    		"background-color": "#27a5ff",
    		":hover": {
    		"background-color": "#2395e6"
    		},
    		":focus": {
    		"background-color": "#2395e6"
    		}
    		}
    		},
    		"googleFonts": [
    		"Lato"
    		]
    		},
    		"lineItem": {
    		"styles": {
    		"variantTitle": {
    		"color": "#919191"
    		},
    		"title": {
    		"color": "#919191"
    		},
    		"price": {
    		"color": "#919191"
    		},
    		"fullPrice": {
    		"color": "#919191"
    		},
    		"discount": {
    		"color": "#919191"
    		},
    		"discountIcon": {
    		"fill": "#919191"
    		},
    		"quantity": {
    		"color": "#919191"
    		},
    		"quantityIncrement": {
    		"color": "#919191",
    		"border-color": "#919191"
    		},
    		"quantityDecrement": {
    		"color": "#919191",
    		"border-color": "#919191"
    		},
    		"quantityInput": {
    		"color": "#919191",
    		"border-color": "#919191"
    		}
    		}
    		}
    		};
    	var scriptURL = 'https://sdks.shopifycdn.com/buy-button/latest/buy-button-storefront.min.js';
    
    	if (window.ShopifyBuy) {
    		if (window.ShopifyBuy.UI) {
    			ShopifyBuyInit();
    		} else {
    			loadScript();
    		}
    	} else {
    		loadScript();
    	}
    
    	function loadScript() {
    		var script = document.createElement('script');
    		script.async = true;
    		script.src = scriptURL;
    		(document.getElementsByTagName('head')[0] || document.getElementsByTagName('body')[0]).appendChild(script);
    		script.onload = ShopifyBuyInit;
    	}
    
    	function ShopifyBuyInit() {
    		var client = ShopifyBuy.buildClient({
    			domain: 'shop-smileicon-de.myshopify.com',
    			storefrontAccessToken: '2bf601fd5327e67d70751fad741c6fa5',
    		});
    
    		document.querySelectorAll('.product-component-shopify').forEach(function(el) {
    			console.log(el)
    			ShopifyBuy.UI.onReady(client).then(function (ui) {
    				ui.createComponent('product', {
    					id: '6147674898616',
    					node: document.getElementById(el.id),
    					moneyFormat: '%E2%82%AC%7B%7Bamount_with_comma_separator%7D%7D',
    					options: window.shopifyOptions,
    				});
    			});
    		});
    	}
    	})();
    	/*]]>*/
    </script>
    <?php
    }
    add_action('wp_footer', 'ava_script_shopify_script', 9999);
    

    And the following code creates the new shortcode.

    
    // shopify button
    function avs_shopify_button_cb( $atts ) {
    	$param = shortcode_atts( array(
    		'component' => '',
    	), $atts );
    
    	return "<div class='product-component-shopify' id='product-component-{$param["component"]}'></div>";
    }
    add_shortcode( 'avs_shopify_button', 'avs_shopify_button_cb' );
    

    To add a new shopify button in a page, insert a code or text block, then use this shortcode.

    [avs_shopify_button component="1612524419965"]
    

    Just replace the value of the component attribute or parameter with the actual id of the shopify product component.

    Best regards,
    Ismael

    in reply to: Media Upload and Enfold's Thumbnail Sizes #1278521

    Hi,

    As recommended by @Guenni007 above, you could use the provided filter to disable the default thumbnails and prevent regeneration of images that were registered by the theme.

    // https://kriesi.at/support/topic/media-upload-and-enfolds-thumbnail-sizes/#post-1270140

    Best regards,
    Ismael

    in reply to: Tab Section, individual tab height not showing correctly #1278520

    Hi,

    The draft page is no longer accessible. Did you remove it?

    We modified the tab_section.js file and did the changes above. We also deactivated the Performance > File Compression settings to regenerate the scripts and stylesheets. The tab section is now resizing itself again once the transition or the layout of the portfolio grid is complete. Please check the screenshot below.

    Screenshot: https://imgur.com/udw1l55

    Best regards,
    Ismael

    in reply to: Image on smartphone #1278120

    Hey infonove,

    Thank you for the inquiry.

    The screenshots above do not exist anymore, maybe expired. Please provide a link to the page containing the image so that we could check it. Are you using a slider, or did you apply the image as background of the color section?

    Best regards,
    Ismael

    in reply to: Favicon not showing on mobile Google search #1278060

    Hey FayeMcC,

    Thank you for the inquiry.

    The favicon is showing correctly on our end. Have you tried removing the browser cache on your mobile device, or do a hard refresh? You should also try to check it while you are on incognito mode.

    Best regards,
    Ismael

    in reply to: The Events Calendar Critical Error For Admin #1278059

    Hi,

    Thank you for the info.

    Unfortunately, we are still not able to access the file server using the login account above. It is possible that the FTP account is limited to a certain IP address, and it is also possible that the country where we are trying to access it from is blocked. You may need to ask your hosting provider to check your server or ask them to configure the FTP account properly.

    We cannot enable the plugin without access to the file server because we might break the site without any means to revert it back to a working point.

    Best regards,
    Ismael

    Hi,

    Glad to know that the script above is working. If you would like to apply it on a specific page, please use the following script instead.

    // disable masonry link
    function ava_script_disable_masonry_link() {
        if ( wp_script_is( 'avia-default', 'registered' ) ) {
            wp_add_inline_script( 'avia-default', '
    		(function($) {
                            if($("body").is(".page-id-31") == false) {
                                 return false;
                            }
    
    			$(".av-masonry-entry").on("click", function(e) {
    			  e.preventDefault();
    			  return false;
    			});
    		  })(jQuery);
    	');
        }
     }
    add_action( 'wp_enqueue_scripts', 'ava_script_disable_masonry_link', 9999);
    

    We are just checking if the body tag contains the class name page-id-31, which contains the ID of the page “Team”.

    Best regards,
    Ismael

    in reply to: Youtube video in slider does not go to next slide #1278055

    Hi,

    Hi Ismael, which screenshot of the 4 I sent do you mean?

    I was referring to the most recent screenshot, the info at the very end of the console are cut off. You have to wait for the video to end before checking the console. If you do not see the text “YOUTUBE ENDED” in the console after the video ends, it means that the following conditions are not met and so it does not resume or reset the slider.

    if (event.data === YT.PlayerState.ENDED)
    

    Best regards,
    Ismael

    Hi,

    We just found out that it is the default markup of the product gallery — the images are not linked by default. You have to override the woocommerce\templates\single-product\product-image.php file and add the links manually. For more info on how to override a product template, please check the following documentation.

    // https://docs.woocommerce.com/document/template-structure/

    We will close this thread for now. Please do not hesitate to open another if you need more help.

    Best regards,
    Ismael

    in reply to: Create a second shop to display bundle products only #1278047

    Hey trljackson,

    Thank you for the inquiry.

    You may have to create a unique category for the bundle products so that they could be displayed separately on another page using the Product Grid element from the builder or a custom product shop template using a custom query. If you chose to use the Product Grid element, just select the new category in the Content > Select Entries > Which Entries? settings.

    Best regards,
    Ismael

    Hey marcobe,

    Thank you for the inquiry.

    The latest version will be available very soon but we do not have an exact date yet. It will contain fixes for the pagination and other issues, and will also include a new template option called Custom Elements, which should allow you to create global elements.

    Best regards,
    Ismael

    in reply to: How to get Placeholder to correctly output shortcode #1278041

    Hi,

    Thank you for the update.

    Are you referring to these shortcodes?

    
    [av_button label='Member Access' icon_select='no' icon='ue800' font='entypo-fontello' link='manually,https://event.webinarjam.com/register/370/lx94nfl8' link_target='' size='medium' position='center' label_display='' title_attr='' color_options='' color='theme-color' custom_bg='#444444' custom_font='#ffffff' btn_color_bg='theme-color' btn_custom_bg='#444444' btn_color_bg_hover='theme-color-highlight' btn_custom_bg_hover='#444444' btn_color_font='theme-color' btn_custom_font='#ffffff' id='' custom_class='' av_uid='' admin_preview_bg='']
    

    Did you switch to the Visual mode of the text editor before you added the shortcode? Please post the login details in the private field so that we could check the issue properly.

    Best regards,
    Ismael

    in reply to: SVG Code in Farbsektion vollständig anzeigen #1278040

    Hi,

    Thank you for the info.

    Have you tried applying a height limit to the color section containing the svg image? The svg image should inherit the height of its parent container, so this should work.

    .page-id-7062 #av_section_1 {
    	max-height: 50vh;
    }
    

    To avoid using generic selectors such as the one above (#av_section_1), you could apply a unique custom css class name or ID to the color section element from its Advanced > Developer Settings panel.

    Best regards,
    Ismael

    Hi,

    Sorry for the late response.

    1.) Are you referring to the posts meta info? You may need to use this filter in the functions.php file to show the category info of the posts.

      
      function avf_postslider_show_catergories_mod($category) {
    	   $category = 'show_business'; // or show_elegant
    	  return $category;
      }
    add_filter('avf_postslider_show_catergories', 'avf_postslider_show_catergories_mod', 10, 1);
    

    2.) The theme does not have a style modification for the plugin’s updated calendar design yet, so you will have to apply your own css modification to change the style of calendar view.

    // https://theeventscalendar.com/knowledgebase/k/styling-month-view/

    Best regards,
    Ismael

    in reply to: Avatars for bbpress #1278028

    Hi,

    Glad it solved the issue.

    And regarding the text alignment and the space between the avatar and the name, please try to use this css code.

    .bbp-author-link.alignnone {
    	display: inline !important;
    }
    
    .bbp-author-avatar {
    	margin-bottom: 20px;
    	display: block;
    }
    

    Best regards,
    Ismael

    in reply to: Padding between product grid #1278022

    Hi,

    Did you actually try the most recent css code that we recommended above? This is what we get when we remove the minimum height of the content header and apply the above css code.

    Screenshot: https://imgur.com/1UkJZDb

    You may need to disable the file compression after adding the css modification.

    div .products .product {
    	margin: 0 1% 10% 0 !important;
    }
    

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Product Image Switching #1278019

    Hi,

    Yes, you are right. Looks like the switch only works once a particular size has been selected. Would it help if we preselect a default size on page load? You can use this script in the functions.php file to do that.

    // preselect product size
    function ava_script_preselect_product_size() {
        if ( wp_script_is( 'avia-default', 'registered' ) ) {
            wp_add_inline_script( 'avia-default', '
    		(function($) {
    			$(document).ready(function() {
    				$(".rtwpvs-term.rtwpvs-button-term.button-variable-term-m").trigger("click");
    			});
    		})(jQuery);
    	');
        }
     }
    add_action( 'wp_enqueue_scripts', 'ava_script_preselect_product_size', 9999);

    The script above activates the medium size button on page load.

    Best regards,
    Ismael

    in reply to: Enfold Pagebuilder changes amazon iframe code #1278009

    Hi,

    Thank you for the screenshot.

    Looks like you have copied the code from your email. Please make sure to copy the code directly from this forum to avoid conversion or encoding of symbols as shown in the screenshot that you have provided above. Let us know if that helps.

    Best regards,
    Ismael

    in reply to: Woocommerce Category Page #1277998

    Hi,

    Thank you for the update.

    Would you mind providing access to one of the sites so that we could check the issue properly? By the looks of it, the Advance Layout Builder (ALB) is not active in the page above. Are you sure that you switched the editor to ALB?

    Best regards,
    Ismael

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