Hi,

You might have forgotten to include the site URL. Please post it in the private field.

For the meantime, try to use this css code to adjust the position of the caption.

.caption_bottom .slideshow_caption {
	bottom: 50px;
}

Best regards,
Ismael

Hi,

Thank you for the inquiry.

The snippet is not working correctly because window.load function is no longer valid. Please try to replace the snippet with this one.

// activates a sort button based on the psort query parameter
function ava_activate_sort_button() {
	if(!$_GET["psort"]) return;	
?>
		<script>
        (function($){	
            $(document).ready(function() {
               <?php echo '$(".'. $_GET["psort"] .'_sort_button").trigger("click");'; ?>
            });	
        })(jQuery);
        </script>
<?php
}
add_action('wp_footer', 'ava_activate_sort_button');

Best regards,
Ismael

Hey sroemer,

Thank you for the inquiry.

The login account above is not working or is invalid. Please check the info carefully or provide another admin account so that we could check the issue. Have you tried deactivating the plugins temporarily?

Best regards,
Ismael

Hey CS,

Thank you for the inquiry.

Where can we see the issue? Which builder element or blog layout are you using? If the layout is set to grid, the avia_post_slide_query filter should have worked. Please provide the page URL so that we can inspect the issue further.

Best regards,
Ismael

Hi,

Sorry for the delay. We provided a reply in this thread, which seems to be a duplicate. https://kriesi.at/support/topic/google-analytics-cookies-are-loaded-automaticaly/#post-1305519

We will close this thread now. Please continue on the thread above.

Best regards,
Ismael

Hey SyberKnight,

Thank you for the inquiry.

It is automatically added by WordPress in the head tag using the wp_head hook and with the following function as the callback.

// https://developer.wordpress.org/reference/functions/rel_canonical/

If you want to remove it, just add this code in the functions.php file.

remove_action( 'wp_head', 'rel_canonical' );

Best regards,
Ismael

Hey bcerin,

Thank you for the inquiry.

Have you tried setting a different menu for mobile in Enfold > Main Menu > General > Alternate Menu for Mobile settings? The solution that we provided in the previous thread is already included in the latest version of the theme, 4.8.3. Please make sure that the theme or the site is updated.

Best regards,
Ismael

Hi,

@smorano: As @madsonic mentioned above, it works when we set jQuery to an older version. We installed the jQuery Migrate plugin in the site and disabled the file compression settings temporarily.

@madsonic: Thank you for the info. Do you see any errors when setting jQuery to older version? You may need to keep the plugin enabled for now.

Best regards,
Ismael

Hey jhieronimus,

Thank you for the inquiry.

The site is asking for another authentication, probably the htaccess. Please include the htaccess authentication in the private field so that we can login and check the site.

You can adjust the style of the burger menu in the Enfold > Main Menu > Burger/Mobile Menu panel. Set the Menu Overlay Style to minimal or the third option if you want to remove the lines.

Best regards,
Ismael

Hey JanBierhof,

Thank you for the inquiry.

We get this error whenever we try to change the name.

Error: Vul uw naam en bericht in AUB.
Klik hier om terug te gaan

You may need to contact the script or plugin authors for more info regarding the chat box issue. Please note that support for third party scripts and plugins are limited. Please check the following link.

// https://kriesi.at/support/register/#av_section_2

Best regards,
Ismael

Hey digitalprint2222,

Thank you for the inquiry.

Would you like to set a post or a gallery item as sticky? Having sticky items in the query is possible, but it may not work if the orderby parameter is set to random.

// https://kriesi.at/support/topic/sticky-posts-not-displaying-forst/#post-1230187

Best regards,
Ismael

Hi,

How do you know that the changes are not visible to the “public”? Have you tried checking the site on incognito mode after making any changes?

We temporarily disabled the Enfold > Performance > File Compression settings to make sure that any changes to the stylesheets are visible to the page. To test it, we added this css code in the Quick CSS field and see if the changes will be immediately visible in the home page.

#footer {
    display: none;
}

The css code above hid the footer container immediately after refreshing the page, but we had to make sure that the cache is disabled. We also did a hard refresh. We then removed the css code again and the changes reflected immediately, the footer container displayed back.

Best regards,
Ismael

Hi,

Thank you for the inquiry.

The background of the video is now black. Did you manage to change it? Regarding the loading icon or overlay, try to use this css rule in the Quick CSS field.

.mejs-overlay-loading {
    display: none !important;
}

Best regards,
Ismael

Hi,

This is possible but you have to add the option directly in the enfold/config-templatebuilder/avia-shortcodes/google_maps/google_maps.php file. Look for this code around line 531.

	array(
							'name' 	=> __( 'Custom Map Marker Image Size', 'avia_framework' ),
							'desc' 	=> __( 'How big should the marker image be displayed in height and width.', 'avia_framework' ),
							'id' 	=> 'imagesize',
							'type' 	=> 'select',
							'std' 	=> '40',
							'required' 	=> array( 'marker', 'not', '' ),
							'subtype' => array(
												__( '20px * 20px', 'avia_framework' )	=> '20',
												__( '30px * 30px', 'avia_framework' )	=> '30',
												__( '40px * 40px', 'avia_framework' )	=> '40',
												__( '50px * 50px', 'avia_framework' )	=> '50',
												__( '60px * 60px', 'avia_framework' )	=> '60',
												__( '70px * 70px', 'avia_framework' )	=> '70',
												__( '80px * 80px', 'avia_framework' )	=> '80',
											),
						)

Best regards,
Ismael

Hi,

Please provide a login token by using the plugin mentioned below or by doing the following steps.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use wordpress@kriesi.at ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When the issue is fixed, you can always remove the plugin!

If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field. You can use the email wordpress@kriesi.at. But please note that we do not have access to this email, so make sure to generate the password on registration.

Best regards,
Ismael