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Hi,
Thank you for the update.
The SFTP account above does not have write permissions, so we are not able to edit the wp-config.php file. You have to set WP_DEBUG constant to true.
define('WP_DEBUG', true); define('WP_DEBUG_LOG', true); define('WP_DEBUG_DISPLAY', true);We get this error when we try to edit the files.
/dir/wordpress/wp-config.php: open for write: permission denied Error: File transfer failedBest regards,
IsmaelHi,
You can manually edit taxonomy or category query within the sort_buttons function in the enfold\config-templatebuilder\avia-shortcodes\portfolio\portfolio.php file but this will get applied on all sort buttons in every portfolio grid element. You have to adjust the order and orderby parameter.
//get all categories that are actually listed on the page $categories = get_categories( array( 'taxonomy' => $params['taxonomy'], 'hide_empty' => 0 ) );// https://developer.wordpress.org/reference/functions/get_terms/
Have you tried using this plugin instead? We have not tested it, so we are not sure if it will work without interfering with the query filter.
// https://wordpress.org/plugins/custom-taxonomy-order-ne/
Best regards,
IsmaelHi,
Could you please explain to me exactly how I can best copy the currently unlinked English pages via shortcode (w
We are not really sure what it means and if it is possible. You might have to translate the pages again to the other language using the default plugin translation process or steps. Please check the following documentation for more info.
// https://polylang.pro/doc/translating-pages-posts-categories-and-tags/
Best regards,
IsmaelHi,
Thank you for the inquiry.
Looks like the get_pagenum_link function automatically transforms the URL because its second parameter is set to default, so it is using the esc_url() function instead esc_url_raw(). Please try to look for this line above the one we edited above.
if( empty( $query_arg ) ) { $url = $method( $page_number ); } else { $url = $method( 1 );We have to set the second parameter to false.
if( empty( $query_arg ) ) { $url = $method( $page_number, false, ); } else { $url = $method( 1, false );Let us know how it goes.
Best regards,
IsmaelHey Meijestic,
Thank you for the inquiry.
The theme directly send the form data to the recipient, but it does not save any of it to the database. That is possible but the option is not available in the theme out of the box. You can use a plugin like Contact Form 7 if you want to capture form submissions.
// https://wordpress.org/plugins/contact-form-cfdb7/
Best regards,
IsmaelHi,
If you are using the Block Editor, you can save the post as draft by clicking one of the buttons in the top right corner of the editor. Please check the following documentation for more info.
// https://wordpress.com/support/wordpress-editor/#elements-of-the-word-press-editor
The theme has its own Advance Layout Builder (ALB), so using a third party builder plugin like Elementor is not really necessary, unless you are using features or elements that are not in the default builder. Unfortunately, we do not provide support for third party plugins as stated on our support policy. You will have to contact the plugin developers for additional assistance.
Best regards,
IsmaelHi,
Sorry for the confusion. The name of the file is actually loop-index.php and not loop-single.php file. It should be located in the includes folder. Look for this code around line 90.
$size = strpos( $blog_style, 'big' ) ? ( ( strpos( $current_post['post_layout'], 'sidebar' ) !== false ) ? 'entry_with_sidebar' : 'entry_without_sidebar' ) : 'square';If you have more questions, please feel free to open another thread.
Best regards,
IsmaelHey june,
Thank you for the inquiry.
The space below the portfolio items returns back to normal when we resize the browser. Adding this script in the functions.php file should help.
add_action('wp_footer', 'ava_auto_resize'); function ava_auto_resize(){ ?> <script> (function($){ var int = window.setInterval(function(){ $(window).trigger('resize'); }, 1000); $(window).on("load", function () { setTimeout(function() { clearInterval(int); }, 1000); }); })(jQuery); </script> <?php }Best regards,
IsmaelHey peterolle,
Thank you for the inquiry.
You could set a special category for the child posts, e.g “topic-1-child-posts” for the child posts of topic 1 and select that category in a posts element (blog posts, magazine, posts slider etc). The PDF link can be added manually using a text block or by adding a custom field. You will then have to modify the posts template to reflect the value of the custom field and use it as the post link.
Unfortunately, you cannot assign a parent post or have a post with child posts. This is only possible for pages.
// https://wordpress.stackexchange.com/questions/36300/can-posts-have-parents
Best regards,
IsmaelHey pythagoras_microsoft,
Thank you for the inquiry.
The builder and Google maps rely on inline scripts, so they will not work when inline sources are blocked. Without the CSP directive, browsers allow inline sources (scripts, styles, onclick attr etc) by default, so you can just keep it as is.
Best regards,
IsmaelHey Dallas,
What I would like is to have the video end and close so visitors see the whole home page…
Sorry for the delay. Unfortunately, what you are requesting above is not possible without significant modification in the theme. You may need to hire a freelance developer contact our partner, Codeable. If that is not option, try to use the layer slider and its transition settings. However, we are not sure if it has the exact option that you are looking for.
Best regards,
IsmaelHey stoneroad,
Thank you for the inquiry.
By default, it is not possible to deep link or to open a tab section using an anchor. You will have to add a custom script to activate a specific tab section based on the anchor value. Please check the following thread for more info.
// https://kriesi.at/support/topic/submenu-links-to-tab-sections/#post-1296895
Best regards,
IsmaelHey sky19er,
Thank you for the inquiry.
The burger menu markup can be found in the avia_append_burger_menu function within the enfold\functions-enfold.php file. You can directly add the attribute there. And regarding the menu indicator, you can find the burger toggle logic in the enfold\js\avia-snippet-hamburger-menu.js file, around line 430.
burger_wrap.on('click', function(e)The if condition around line 454 returns true when the burger menu is currently active.
if(burger.is(".is-active"))Best regards,
IsmaelHey Createve_Solutions,
Thank you for the inquiry.
Did you set a different menu for each language? According to the documentation, you have to set a different set of menu for each language and assign it to its respective theme location. For more info, please check the following link.
// https://polylang.pro/doc/create-menus/
Best regards,
IsmaelHey Stefano,
Thank you for the inquiry.
It seems to be working correctly on a mobile device emulation. Please note that the gallery will automatically resize and switch to a single column, or will only display one image at a time. Please check the screenshot below.
Screenshot: https://imgur.com/DiG6kma
Best regards,
IsmaelHey DarioZurlo,
Thank you for the inquiry.
Parallax effect is disabled on mobile view by default. It only works on a browser emulation because the script that we are using can only detect actual mobile devices. The script can be found in the js > shortcodes.js file, around line 260 inside the AviaParallaxElement function, you will find this code.
var _self = this; if(_self.isMobile) { return; //disable parallax scrolling on mobile }Best regards,
IsmaelHey Bob van der Pol,
Thank you for the inquiry.
The automatic update on version 4.2.6 is no longer valid and will no longer work as expected, so you have manually update the theme via FTP. However, this means that you will need access to the previous account that was used to purchase the theme. If you do not have access to the account, try to ask the agency for the Purchase Code so that you can register an account to the forum.
// https://kriesi.at/support/register/
Best regards,
IsmaelHey bemodesign,
Thank you for the inquiry.
The site in not accessible on our end — we get this error or notification. You may need to ask your hosting provider to disable the firewall temporarily.
Screenshot: https://imgur.com/0uqpVQ8
Regarding the contact form issue, the following troubleshooting steps might help.
// https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-
Best regards,
IsmaelHey AK-Messer,
Thank you for the inquiry.
The error trace above seems to be incomplete, so we are not yet sure what actually triggers the error. We may have to enable debugging in order to further inspect the issue.
Please post the FTP details in the private field so that we could edit the wp-config.php file. If you want to enable debug mode yourself, please refer to the following documentation.
// https://wordpress.org/support/article/debugging-in-wordpress/#wp_debug_display
You have to set WP_DEBUG and WP_DEBUG_DISPLAY to true.
Best regards,
IsmaelHey LEONIDAS PAPOULAKIS,
Thank you for the inquiry.
The upgrade is free if you have access to the account that was used to purchase the theme. Just login to your Themeforest account, go to the Downloads panel and look for the Enfold theme. You can also do an automatic update in the theme options if available. If not, then you will have to do it manually via FTP.
// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
IsmaelHey Yory,
Thank you for the inquiry.
There are no options for it by default, but we can use this css code to hide the author and comment meta info on the archive or category pages.
.archive span.blog-author.minor-meta, .archive spam.comment-container.minor-meta { display: none !important; }Please toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css code.
Best regards,
IsmaelHey reinsicht,
Thank you for the inquiry.
Are you trying to disable the mega menu container of the last menu item? Please try to use this code in the Quick CSS field to hide the container.
#menu-item-9099 .avia_mega_div { display: none !important; }Best regards,
IsmaelHey Dallas,
Thank you for the inquiry.
You can find the documentation in the following link.
// https://kriesi.at/documentation/enfold/
We do not have official video tutorials but there are users who creates content for the theme.
// https://www.youtube.com/results?search_query=enfold+theme+wp
Best regards,
IsmaelHey Rustum,
Thank you for the inquiry.
Try to edit the avia_extended_pagination_link function in the enfold/framework/php/function-set-avia-frontend.php file and remove this code around line 1403.
// @since 4.8.4 fix possible XSS vulnerabilities in query string $url = esc_url( $url );Let us know if it helps.
Best regards,
IsmaelHi,
Try to update the theme again to the latest version, then make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings. You should also update the page containing the Blog Posts element and purge the cache. Unfortunately, we will not be able to help you further if we cannot inspect the issue.
Best regards,
IsmaelHi,
We get a privacy connection error when we try to access the site above. Please ensure that the site certificate is correct.
The video is working correctly but it is not visible because the layer’s visibility settings are disabled on all devices.
Screenshots:
Best regards,
IsmaelHey edge513!
Thank you for the inquiry.
The URL format of the youtube video in the page is incorrect. The video element accepts the following format.
https://www.youtube.com/watch?v=eJf8T17Z344We have adjusted the URL in the page. The video is now displaying correctly. (see private field)
Cheers!
IsmaelHi,
Looks like you are using a custom product gallery widget from elementor (see private field). Unfortunately, we do not provide support for third party plugins. You may need to contact the plugin developer for additional assistance.
Best regards,
IsmaelHi,
Thank you for the update.
The filter works fine when we deactivate the Category Order and Taxonomy Terms Order plugin. The plugin probably changes the posts query and overrides the filter.
Best regards,
Ismael
