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  • #1303444

    Hi, I created a color section in my page linked with a customized ID, in order to reach a lower section of the page when you click on the link.

    Problem is, when I click to the button staying in the same page (screenshot), this scrolls down perfectly where we need. Differently, if I click on that same link from a different page (or even if I send that link for example) page scrolls down too much and just bring the user to the wrong part of it. Also we are experiencing that sometimes it goes at the right spot and then if we upload the page, it would scroll deeper.

    #1303698

    Hey emanuelecocchiaro,

    Thank you for the inquiry.

    We cannot find those buttons in the landing page. Where did you add them? Please provide a direct link to the page so that we could check it. Are you referring to the contatti3 section?

    Did you add a slider or any elements with animation in the page? It is possible that the scroll happens while those elements are still loading or in transition, so the anchor lands incorrectly.

    Best regards,
    Ismael

    #1303767

    I provided the link you needed

    #1304310

    Hi,

    Thank you for the links.

    The issue occurs because there is a hidden grid layout element containing the same navigation element. Why do you have to duplicate the navigation? If you need to adjust its style, remove the margin and adjust the columns’ width on mobile view, you can use css media queries.

    Best regards,
    Ismael

    #1304586

    Hi Ismael, thanks for your reply. I do have a double navigation in order to have two different aspects on desktop and mobile. We just thought since you added the function that let us hide on different devices, it could be useful to use.

    Anyway we tried removing the double navigation bar but we haven’t solved the problem. Please help us fix it because we can’t find any logical reason for it not to work.

    #1305216

    Hi,

    Thank you for the clarification.

    It seems to be working on the first link. Please check the screenshots below.

    with one menu navigation: https://imgur.com/c67PfwG
    with two menu navigation: https://imgur.com/xswMDka

    The screenshots were taken right after placing the URL directly in the browser and on initial page load.

    Best regards,
    Ismael

    #1305250

    Thanks Ismael. What you see in the two menu screenshot it’s exactly our problem.
    is an unusual behaviour although. If you see above and below that section there are other two sections linked in the same way but they do not get affected at all even with two menu navigation.
    So how can we fix this problem according to your experience? It could cause us big problems since that section is the adv one.

    #1305267

    Hi,

    We could immediately fix it by removing the duplicated navigation as previously suggested. As you can see in the first screenshot above, the anchor lands perfectly in the right spot. This is the page with the single navigation or without the duplicate. Unfortunately, we are not yet sure why it is not working when the duplicate is present.

    Best regards,
    Ismael

Viewing 8 posts - 1 through 8 (of 8 total)

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