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Viewing 30 posts - 11,941 through 11,970 (of 67,434 total)
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  • in reply to: Could Not Verify Token – Google Recaptcha #1337974

    Hey Aron,

    Thank you for the inquiry.

    It might be due to the privacy policy options or the consent message bar. Does it work correctly when you accept the cookies and refresh the page? If you want the spam protection to work automatically on load, you have to set the Enfold > Privacy & Cookies > Cookie Handling > Default Cookie Behavior settings to the first and second option.

    Best regards,
    Ismael

    in reply to: Sliders/Galeries duplicated without doing anything #1337973

    Hi,

    Please try to delete the current page, trash it, create another page with same title, then apply the “Innenausbau Temp” template to it.

    Did you follow the recommendation above? Unfortunately, we are not sure why the sliders don’t work in the original page, but as you can see both sliders work perfectly fine in the new page, so you can just delete and trash the old page and rename the other.

    Best regards,
    Ismael

    in reply to: Sliders/Galeries duplicated without doing anything #1337972

    Hi,

    Please try to delete the current page, trash it, create another page with same title, then apply the “Innenausbau Temp” template to it.

    Did you follow the recommendation above? Unfortunately, we are not sure why the sliders don’t work in the original page, but as you can see both sliders work perfectly fine in the new page, so you can just delete and trash the old page and rename the other.

    Best regards,
    Ismael

    in reply to: Masonry excerpts when deleted show text #1337971

    Hi,

    Thank you for the info.

    1.) Since the update went through regardless of the error, it might be a cache issue or the data hasn’t propagated yet, so the key was temporarily deemed invalid. Let us know if the issue persists.

    2.) Have you updated the theme to version 4.8.9? For the load more button, the code changes in the private field should help.

    Best regards,
    Ismael

    in reply to: Blog Featured Image crop and social share icons formatting #1337970

    Hi,

    I don’t think your measurements are correct. The Book image I just measured is over 500px tall

    We were referring to the featured images in the blog overview page. Please check screenshot 1 in the private field and look at the name of the thumbnail. FYI, WordPress automatically creates thumbnails of the original image and crops them based on the registered size of the thumbnails. The thumbnail that is used in the blog page is called “entry_without_sidebar“, which has a maximum size of 1210x423px. If you want to check how the size of the thumbnails are defined, edit the wp-content > themes > enfold > functions.php file and look for this code around line 223.

    $avia_config['imgSize']['entry_with_sidebar'] 	= array('width'=>845, 'height'=>321);		            	// big images for blog and page entries
    $avia_config['imgSize']['entry_without_sidebar']= array('width'=>1210, 'height'=>423 );						// images for fullsize pages and fullsize slider
    

    Did you follow our suggestions above about thumbnail size adjustment using the Simple Image Sizes plugin ? You should also upload images with the same size and aspect ratio for every posts to get a much more consistent result.

    I just measured it and it’s over 600px.
    https://staging7.investforbetter.org/circling-back-invest-for-better-one-year-later/

    You are looking at the “rendered size”, which is different compare to the “intrinsic size” or the actual size of the image. The actual size of the image in that post is only 700x394px, but since the layout requires the image to be stretched full width, you are seeing a much larger “rendered size”. (see screenshot 2)

    Best regards,
    Ismael

    in reply to: Enfold contents enconding issue #1337967

    Hey sandrasii,

    Thank you for the inquiry.

    The builder content is saved in the post content field and in a custom field or a post meta which is called “_aviaLayoutBuilderCleanData”. You will find this code in the templateb-builder.php file around line 69.

    $content = apply_filters( 'avia_builder_precompile', get_post_meta( get_the_ID(), '_aviaLayoutBuilderCleanData', true ) );
    

    Best regards,
    Ismael

    in reply to: remove lightboxes from article images #1337966

    Hi,

    Thank you for the info.

    Where did you add the link? Please post the site URL in the private field so that we can check the element. Is the default lightbox still enabled? Please check if the Lightbox Modal Window option is still enabled in the Enfold > Theme Options panel.

    Best regards,
    Ismael

    in reply to: Lazy Loading Question #1337964

    Hi,

    On our own installation, the loading attribute does not get applied to the Image block regardless of the lazy loading option in the theme, so the attribute is coming from somewhere else. You can check our screenshot above.

    Did you install an image compression plugin? Can we access the dashboard?

    Best regards,
    Ismael

    in reply to: Team Member Shortcode does not work anymore #1337708

    Hi,

    Thanks for the info.

    The issue probably occurs in the gcst_board_members_shortcode_content function within the yc-wp-gcst/yourchoice-gcst.php file, around line 284. The value of the attachment attribute is statically set to “11198”. The value of this attribute should be ID of the image.

    Best regards,
    Ismael

    in reply to: Background images aren't showing up on mobile devices. #1337705

    Hi,

    Thanks for the update.

    We cannot reproduce the issue on our end. Did you purge the cache before checking the page? We provided a screenshot of the About page in the private field. The background images of the cells are displaying correctly as shown in the screen capture. Please try to disable the Enfold > Performance > File Compression settings temporarily, then check the page again on incognito mode. Let us know if it changes anything.

    Best regards,
    Ismael

    in reply to: PostSlider Meta Data Style #1337703

    Hi,

    That is a lot of css for a read more link. Did you remove the post slider in the “whoweare” page? We cannot find it anywhere and the post items in the news page look different compare to the screenshot, so we are not really sure what is the current appearance or style of the element. Please create a test page so that we can check the post slider and the read more link.

    Best regards,
    Ismael

    in reply to: Sliders/Galeries duplicated without doing anything #1337699

    Hey Michael,

    Thank you for the inquiry.

    We are not really sure why the second slider is displaying the images on the first one, and we cannot check the actual shortcodes because the debug mode is not enabled, so we saved the current content as template and applied it to a temp page and for some reason, both sliders display correctly on this page. We post the link of the test page in the private field.

    Please try to delete the current page, trash it, create another page with same title, then apply the “Innenausbau Temp” template to it.

    Best regards,
    Ismael

    in reply to: Impossible to edit/add/change a page. #1337697

    Hi,

    That is quite strange. We encountered this kind of issue before and it usually happens in the builder when an html tag was not closed properly but when we checked your page, we cannot find any invalid html tags, so we are not really sure what was the issue here. Please feel free to open another thread if the problem happens again.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Google fonts stopped working #1337693

    Hey onedesignprint,

    Thank you for the inquiry.

    The URL of the fonts may need to be updated to https as well. Have you tried uploading the fonts again? Which fonts are you using?

    Best regards,
    Ismael

    in reply to: Scroll postion one page mobile #1337691

    Hi,

    Thank you for following up.

    We tried to access the site using the login account above, but it seems like the username doesn’t exist according to the login error. Please check the login info carefully or provide another admin account so that we can test the modification.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    The newsletter widget requires a Mailchimp API key, which is probably why it is not included in the import, and the slider is a Featured Image Slider element, which can be added using the Advance Layout Builder. The slider will display the existing posts and their featured images.

    Best regards,
    Ismael

    in reply to: Cant load Fonts in Safari #1337685

    Hi,

    Thank you for the update.

    The font is actually displaying correctly earlier, at least on our end. You might be looking on a cached version of the page. And yes, the css code above is correct aside from this css rule, which we already removed.

    /* font anwählen können */
    @font-face {
    font-family: "Akrobat-Black";
    src: url(Akrobat-Black.zip)
    	format(truetype);
    }
    

    Best regards,
    Ismael

    in reply to: Bug report with last update #1337682

    Hi,

    Great! Glad to know that it is working correctly now. Please feel free to open another thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Sidebar not showing up on WooCommerce category page #1337680

    Hi,

    (see private field)

    Best regards,
    Ismael

    in reply to: Site running very slow and crashing sometimes #1337675

    Hey Alex,

    Thank you for the inquiry.

    Yes, the images are quite big. The bus in the first section is 2000px in width and the background image is much larger. You can adjust those sizes a bit or install an image compression plugin to decrease the size of the image file and improve the loading speed. You should also check the following articles to learn more about site optimization.

    // https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow
    // https://gtmetrix.com/wordpress-optimization-guide.html

    Best regards,
    Ismael

    in reply to: Some Accordion Colors Not Working Correctly #1337671

    Hi,

    No problem. Let us know if you need anything else! :)

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Video not Formating #1337669

    Hi,

    It is quite strange. but we are glad that it is working correctly now. Please do not hesitate to open another thread if you need anything else. We’ll close this one for now.

    Have a nice day.

    Best regards,
    Ismael

    Hey Pixel_Production,

    Thank you for the inquiry.

    We can use some css to display the heading row on mobile view but it may not display how you expect it to. Please try this css code.

    @media only screen and (max-width: 767px) {
        .responsive .avia_responsive_table .avia-data-table .avia-button-row, .responsive .avia_responsive_table .avia-data-table tr:first-child th {
            display: block;
        }
    }
    

    You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings. Why did you have to add the table html manually?

    Best regards,
    Ismael

    in reply to: Blog Featured Image crop and social share icons formatting #1337665

    Hi,

    For some reason, some of the Featured images appear taller on the Blog page and some appear the standard dimensions you mentioned

    Yes, we did check the page. The maximum height of the images in the blog page is 423px. Even the image of the book is 423px in height.

    Regarding the social icons, please try to add the following css code, then disable the Enfold > Performance > File Compression settings.

    .av-share-box ul li a {
        padding: 15px 30px;
    }
    

    Best regards,
    Ismael

    in reply to: Couple Issues with Enfold Install #1337664

    Hi,

    Thank you for the update.

    The error also occurred when we try to update the page. Did you override the social share element in the child theme? Please post the FTP login details in the private field so that we can access the theme files.

    Best regards,
    Ismael

    in reply to: Events Calendar Display Error #1337662

    Hi,

    Alright. Let us know if there is anything that we can help you with, closing this one for now.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: slider not being translated #1337638

    Hi,

    Thank you for the clarification.

    We can now see the issue but we are not yet sure why it always display the ES portfolio items instead of the translated posts for the current language. The slider’s taxonomy query seems to be correct. Is it working correctly when the other plugins are deactivated?

    Best regards,
    Ismael

    in reply to: Team Member Shortcode does not work anymore #1337631

    Hey!

    Thank you for the info.

    We copied the shortcodes above on our installation and it properly render a different image for each Team Member element. You can check the screenshot in the private field. Can we have access to the plugin? Please send it in a zip file so that we can test it on our installation.

    Regards,
    Ismael

    in reply to: Scroll postion one page mobile #1337628

    Hi,

    Thank you for the update.

    Looks like some of the characters in the code were converted to their entity name. Did you copy the code from your email? Please make sure to copy it directly from this forum to avoid the character conversion. Let us know if that helps.

    Best regards,
    Ismael

    in reply to: Support für Enfold #1337627

    Hi,

    Sorry for the delay. Where did you post the login details? Please post it again in the private field so that we can check the issue.

    You should also create a forum account so that we can review your inquiries. Make sure that the support duration for the current product license is not yet expired.

    // https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Please register for a forum account in the following page.

    // https://kriesi.at/support/register/

    Best regards,
    Ismael

Viewing 30 posts - 11,941 through 11,970 (of 67,434 total)