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Viewing 30 posts - 8,851 through 8,880 (of 67,449 total)
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  • Hi,

    Sorry for the delay. We managed to fix the issue with the search template but for some reason none of the products are displaying. The same modification works correctly on our end as shown in the screenshot below.

    Screenshot: https://1drv.ms/u/s!AjjTfXSRbKTvz2RkDmcEIw-atJYX?e=hXoklz

    Please try to deactivate the plugins temporarily and see if any of the extension is causing the issue.

    Best regards,
    Ismael

    in reply to: Tax Name not being picked up in Checkout Screen #1397393

    Hi,

    In Australia we don’t have a VAT number or SSN, we have an ABN (Australian Business Number) and ACN (Australian Company Number). In practice only the ABN is typically used.

    We cannot find any specific option for this, and we are not really sure if this is even possible. You may need to contact the Woocommerce support for more info about the tax options.

    Thank you for your understanding.

    Best regards,
    Ismael

    in reply to: header/footer layout issues on mobile/tablets #1397391

    Hi,

    We added this css code to remove the space between the logo elements.

    .av-68c1a-f57ab0462383c8166f971642bc679437 {
       margin-top: 0 !important;
    }

    Please make sure to purge the cache before checking the page.

    Best regards,
    Ismael

    in reply to: Easy Slider (Full Width) not shown correctly on mobile #1397390

    Hi,

    We cannot find any slideshows in the page above. Where did you add the slider? Would you mind providing a screenshot? Please use imgur, savvyify or dropbox. Thank you.

    Best regards,
    Ismael

    in reply to: content slider. not opened by default #1397388

    Hey sitibus,

    Thank you for the inquiry.

    We are not sure why the chart doesn’t display immediately on load, but you can try this script in the functions.php fille to trigger a window resize while the page is loading, which will hopefully force the chart to display.

    add_action('wp_footer', 'ava_auto_resize');
    function ava_auto_resize(){
    ?>
    <script>
    (function($){	
    	var int = window.setInterval(function(){
    		$(window).trigger('resize');
    	}, 1500);
    	
    	$(window).on("load", function () {	
    		setTimeout(function() {
    			clearInterval(int);
    		}, 500);
    	});
    })(jQuery);
    </script>
    <?php
    }
    

    Best regards,
    Ismael

    in reply to: Hide Categories on Blog Post Page Builder Element #1397387

    Hey William,

    Thank you for the inquiry.

    You can use this css code to hide the categories in the post meta container.

    span.blog-categories.minor-meta {
        display: none !important;
    }
    
    span.blog-categories.minor-meta + span.text-sep {
        display: none;
    }

    Best regards,
    Ismael

    in reply to: trouble with layout of text box and image #1397385

    Hey Wowtraveladventures,

    Thank you for the inquiry.

    Would you mind providing a screenshot of the issue? You can use imgur, savvyify or dropbox for the screenshot. Have you tried using the Gallery or the Masonry Gallery element instead of the Content Slider?

    Best regards,
    Ismael

    in reply to: Social Share Button – Permalink Structure #1397384

    Hey Jorge,

    Thank you for the inquiry.

    Are you referring to the URL in the twitter social icon? You can try this filter in the functions.php file to adjust the URL pattern.

    add_filter('avia_social_share_link_arguments', 'avia_add_social_share_link_arguments', 10, 1);
                function avia_add_social_share_link_arguments($args)
                {
                    global $post;
                    $permalink = get_the_permalink($post->ID);
                    $title = get_the_title($post->ID);
                    $args['twitter']["pattern"] = 'https://twitter.com/share?text=' . $title  . '&url=' . $permalink;
                    return $args;
                }
    
    

    Best regards,
    Ismael

    Hi,

    Please check the private field.

    Best regards,
    Ismael

    in reply to: Snap Scroll does not work #1397382

    Hi,

    We are not familiar with the script unfortunately, and we are not really sure what it does. How did you initialize it? Would you mind providing a link to the documentation?

    Best regards,
    Ismael

    in reply to: Footer #1397262

    Hey!

    Thank you for the inquiry.

    Please add this css code to adjust the top and bottom of padding of the footer section.

    #footer-template .template-page.content.av-content-full.alpha.units {
        padding-top: 20px;
        padding-bottom: 20px;
    }

    You may need to toggle or temporarily disable the file compression settings afterwards.

    Best regards,
    Ismael

    in reply to: Custom template part and custom element template (CET) #1397261

    Hi,

    Thank you for the clarification.

    I then created the following directory in my child theme “/config-templatebuilder/avia-shortcodes/custom/” and renamed and saved the hr.php file as custom.php to this directory.

    In order to create a new shortcode/element or override existing ones in the child theme, you will have to register another shortcode path using the avia_load_shortcodes filter. The code is provided in the documentation below.

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb

    You can then create a folder called “shortcodes” in the child theme directory and create custom elements by copying the folder structure in the avia-shortcodes directory.

    I’m after a minimal starting component file that I can work from to create custom components at (“/config-templatebuilder/avia-shortcodes/”) rather than modifying/overwriting existing ones using my child theme.

    You lost me here for a bit. If I understood correctly, you are trying to create a new element based on existing templates in your child theme. Is that correct? For starters, you might want to copy an existing element from the parent theme, put it in the “shortcodes” folder in the child theme, edit the info in the shortcode_insert_button function, then modify the output in the shortcode_handler function. You can then strip out what you don’t need or extend it as necessary.

    Best regards,
    Ismael

    in reply to: Snap Scroll does not work #1397259

    Hey Jasper_1,

    Thank you for the inquiry.

    How did you load or initialize the script? Did you use the wp_enqueue_script function?

    // https://developer.wordpress.org/reference/functions/wp_enqueue_script/

    Best regards,
    Ismael

    in reply to: Navigation Disappeared #1397258

    Hi,

    Thank you for the update.

    We tried to login to the site using the account above, but it seems to be invalid. Please check the info carefully or provide another admin account. For the meantime, please try to toggle or temporarily disable the Enfold > Performance > File Compression settings and purge the cache. Disabling the compression might help fix the issue.

    Best regards,
    Ismael

    in reply to: Sidebar not properly positioned on one page #1397256

    Hi,

    Happy to know that this has been fixed. Let us know if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: various #1397255

    Hi,

    Great! Glad to know that the solution is working. Please feel free to open another thread if you have more inquiries about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Bug in Masonry Element with Enfold 5.4 ? #1397254

    Hey spooniverse,

    Thank you for the inquiry.

    This css rule should be applied when flexible masonry and large gap are enabled.

    .av-large-gap.av-flex-size .av-masonry-entry .av-inner-masonry {
        position: relative;
        margin-right: 15px;
        margin-bottom: 15px;
    }
    

    Do you see this code in the css file around line 322?

    Best regards,
    Ismael

    in reply to: More Icon f.e. in Symbol Box #1397253

    Hey Gernot4,

    Thank you for the inquiry.

    You can actually upload custom icons from fontello or flaticons using the Enfold > Import/Export > Iconfont Manager. Please check the documentation below for more info.

    // https://kriesi.at/documentation/enfold/icon/#adding-your-own-fontello-or-flaticon-icons-

    Best regards,
    Ismael

    in reply to: Page scrolling with popup #1397252

    Hi,

    Thank you for the inquiry.

    In the popup script, please try to add this line after the magnificPopup function.

    $('.iframe-popup-link').find('a').addClass('no-scroll');
    

    The following threads might help.

    // https://kriesi.at/support/topic/inline-popup-enabler-not-working/#post-1371471
    // https://kriesi.at/support/topic/pop-up-jumps-to-the-top-of-the-page-on-mobile/#post-1360416

    Best regards,
    Ismael

    in reply to: SMTP Message Body Empty Errors #1397251

    Hi,

    Thank you for the inquiry.

    It seems to be an issue with the wp_mail function. Did you set the validation of the message field? Please check the field again and make sure that the Form Element Validation option is set accordingly.

    Best regards,
    Ismael

    in reply to: Different layout (with vertical menu) #1397250

    Hey Ralf,

    Thank you for the inquiry.

    Have you tried using the Advance Layout Builder (ALB)? You can use the Column elements to create sections and separate the content.

    Best regards,
    Ismael

    in reply to: Vertical alignment of Portfolio grid elements #1397249

    Hi,

    No problem. Please let us know if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Header: Bar #1397248

    Hi,

    Thank you for the inquiry.

    We may need to inspect the site in order to provide the correct modifications. Please provide the site URL in the private field.

    To adjust the background of the top bar, please add this css code.

    #top #header_meta, #top #header_meta nav ul ul li, #top #header_meta nav ul ul a, #top #header_meta nav ul ul {
        background-color: transparent !important;
    }
    

    Best regards,
    Ismael

    in reply to: “telephone link” is displayed wrong on iOS devices #1397247

    Hey cgntimo,

    Thank you for the inquiry.

    Where can we check the issue? Please provide the site URL so that we can check the telephone link. Did you add the link in the Phone Number Or Small Info Text of the Enfold > Header > Extra Elements tab?

    Best regards,
    Ismael

    in reply to: Updating to WordPress 6 = white screen and menu disappears #1397091

    Hi,

    Have you tried upgrading PHP to version 8.2? We checked the theme options and inspected the site health, but we can’t find anything unusual with them. We also checked the menu items and removed one of the items with an email link because the error seems to be pointing to the menu template, but it didn’t change anything. Upgrading PHP to the latest version might help.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    We tried to login using the default login URL but it just redirects to a 404 page. Did you change the login URL?

    Best regards,
    Ismael

    in reply to: Home page does not download #1397087

    Hi,

    The site is loading properly using Firefox on Windows 10. Have you tried checking the site on incognito mode? Please make sure to do a hard refresh before checking the page.

    Best regards,
    Ismael

    in reply to: SMTP Message Body Empty Errors #1397086

    Hey Sozo,

    Thank you for the inquiry.

    The screenshots above are not accessible. Would you mind posting them again using imgur, savvyify or dropbox?

    Did you install an SMTP plugin?

    Best regards,
    Ismael

    in reply to: Switch theme style sheets from admin page #1397084

    Hi,

    Unfortunately, there is no option for this by default and we are not aware of any extensions or plugins. You may need to hire a freelance developer to extend the color palette option in the theme. Please check the link below.

    // https://kriesi.at/contact/customization

    Best regards,
    Ismael

    in reply to: Page scrolling with popup #1397083

    Hey elsmore01,

    Thank you for the inquiry.

    Where can we check the issue? Please provide site details in the private field and a screenshot will also help.

    Best regards,
    Ismael

Viewing 30 posts - 8,851 through 8,880 (of 67,449 total)