Forum Replies Created

Viewing 30 posts - 8,641 through 8,670 (of 67,449 total)
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  • in reply to: New installation enfold maintenance mode not working #1400623

    Hi,

    Thank you for the update.

    The site is not loading properly on our end. Is the maintenance mode option still enabled? Please provide the login details in the private field so that we can check this further.

    Best regards,
    Ismael

    in reply to: caption in fullscreen slider line break #1400622

    Hey josk-design,

    Thank you for the inquiry.

    You don’t need to use the br tag to create another line in the caption. Just press ENTER or RETURN to move the text to a different line.

    Best regards,
    Ismael

    in reply to: Can’t remove sidebar from product category pages #1400621

    Hey ditteditte,

    Thank you for the inquiry.

    You can disable the sidebar for the archive or category pages in the Enfold > Sidebar Settings panel. Set the Sidebar On Archive Pages settings to the third option (no sidebar).

    Best regards,
    Ismael

    in reply to: 2 indentical Google fonts loading? #1400620

    Hey Alwin,

    Thank you for the inquiry.

    Did you embed a Google Map or ReCAPTCHA in any of your pages? Where do you see the duplicated requests? Please provide a screenshot using imgur, savvyify or dropbox.

    Best regards,
    Ismael

    Hey Annemarie,

    Thank you for the inquiry.

    Did you try the css code from the previous threads? You may need to adjust the “.shop_columns_3” selector if you are not using a 3 column layout or if there are more or less columns in your shop page.

    @media only screen and (max-width: 767px) { 
      #main > .container_wrap_first.template-shop.shop_columns_3 > .container {
      display: flex !important; 
      flex-wrap: wrap !important; 
      }
      #main > .container_wrap_first.template-shop.shop_columns_3 > .container > main {
          order: 3 !important; 
      }
      #main > .container_wrap_first.template-shop.shop_columns_3 > .container > aside {
          order: 2 !important; 
      }
      #main > .container_wrap_first.template-shop.shop_columns_3 > .container > header {
          order: 1 !important; 
      }
      }
    

    Best regards,
    Ismael

    in reply to: Footer in custom templates #1400618

    Hi,

    What do you mean by “custom template”? Did you create a copy of the template-builder.php file? The elements will not render properly if they are not properly compiled or if they didn’t run through the template-builder.php file.

    Best regards,
    Ismael

    in reply to: Classic demo and my content – Child theme #1400617

    Hi,

    Yes, you have to use plugins in order to create a membership platform and extend the subscription functionality. Most membership plugins should work well with the theme but some may require additional modifications to the template and styles.

    Best regards,
    Ismael

    Hi,

    There is another configuration for the Menu Links in overlay/slide out element at the bottom of the Advanced Styling panel. We removed it and adjusted the code in the Quick CSS field a bit. Please purge the cache before checking the page. Let us know the changes helped.

    Best regards,
    Ismael

    in reply to: PHP 8. on Enfold #1400614

    Hey maryenvato,

    Thank you for the inquiry.

    This seems to be an issue with the maintenance mode option. Did you enable it? Please try to disable the option temporarily, then upgrade the theme to version 5.4.1. Try to upgrade PHP again afterwards.

    Best regards,
    Ismael

    in reply to: Sitemap Problem #1400613

    Hey maryenvato,

    Thank you for the inquiry.

    This issue has been fixed on version 5.4.1. Please download the latest version of the theme or do an automatic update in the Enfold > Theme Updates panel.

    Best regards,
    Ismael

    in reply to: Saving Corrupts Page #1400437

    Hi,

    Thank you for the inquiry.

    Did you any html including input taags in the page? Please avoid adding any input or script tags in the page and make sure that the existing tags are closed properly.

    We may need to access the site in order to check the issue further. Please provide the login details in the private field.

    Best regards,
    Ismael

    in reply to: Site using excessive CPU at SiteGround host #1400436

    Hey BC-Clients,

    Thank you for the inquiry.

    You may need to clone the site in a staging environment so that we can check the issue properly without affecting the live site. For the meantime, you can do the following.

    1.) Limit the Heartbeat API to decrease the AJAX requests while the page is open or while editing.

    // https://www.wpbeginner.com/plugins/how-to-limit-heartbeat-api-in-wordpress/

    2.) Adjust the auto save interval while editing.

    // https://perfmatters.io/docs/change-autosave-interval-wordpress/

    3.) Limit the post revisions.

    // https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/#limitrevisions

    Let us know once the staging site is available.

    Best regards,
    Ismael

    in reply to: Enfold error #1400431

    Hey jaydub777,

    Thank you for the inquiry.

    Where do you see this error? Please provide a screenshot using imgur, savvyify or dropbox.

    Have you tried upgrading PHP to 8.1 or higher versions?

    Best regards,
    Ismael

    in reply to: Theme update #1400429

    Hi,

    Did you extract the actual enfold zip from the downloaded package? Please provide the login details in the private field. We may need to access the site in order to check the issue further.

    Best regards,
    Ismael

    in reply to: Contact Form not working with PHP 8.1 #1400428

    Hi,

    Thank you for the update.

    Please try to edit the enfold/framework/php/class-form-generator.php and look for this code around line 1292.

    // add other elements with static content
     if( is_array($element) && 'empty_line' == $element['type'] )
    

    Replace the code with:

    // add other elements with static content
     if( 'empty_line' == $element['type'] )
    

    Let us know if the changes fix the issue.

    Best regards,
    Ismael

    in reply to: Footer in custom templates #1400427

    Hi,

    Thank you for the inquiry.

    Are you using the Page Content element? In the other page, the color section containing the triangle is outside the footer content container and the ID attribute “klantenaanhetwoord” is not applied to the color section, which might be the reason why the styles of the elements are a bit different. Please check the Custom ID Attribute field in the Advanced > Developer Settings panel of the color section.

    Best regards,
    Ismael

    in reply to: Text-Blocks, html or special characters #1400426

    Hey patriziahucho,

    Thank you for the inquiry.

    Do you add any custom scripts, inputs or shortcodes in the footer? It is possible that the custom scripts or the input tags are causing the page to break. Please try to rebuild the page again without the script and shortcodes, and see if the issue persists.

    Best regards,
    Ismael

    Hi,

    Thank you for the screenshots.

    We may need to access the site in order to check the issue further. Did you enable recurring events? Please note that the countdown timer will not work for recurring events.

    Best regards,
    Ismael

    in reply to: Portfolio gallery excerpt not showing #1400423

    Hey engage24,

    Thank you for the inquiry.

    Have you tried adding captions to the images? You can add captions by going to the Media > Library panel.

    Best regards,
    Ismael

    in reply to: Cumulative Layout Shift Issues #1400422

    Hi,

    According to the speed tool, the layout shift occurs because of the banner image (Desktop Banner for nTECHgrate). Have you tried disabling lazy loading?

    Best regards,
    Ismael

    in reply to: Image Sizes and Aspect Ratio #1400421

    Hey barnettmsiska,

    Thank you for the inquiry.

    Are you using the Image element in the Advance Layout Builder? You should be able to select or adjust the image size in the Image element editor (Styling > Size > Image Size).

    To adjust the size of the featured images, you have to adjust the size of the entry_with_sidebar or entry_without_sidebar thumbnails manually using this code in the functions.php file.

    add_filter( 'avf_modify_thumb_size', 'enfold_customization_modify_thumb_size', 10, 1 );
    
    function enfold_customization_modify_thumb_size( $size ) {
        $size['entry_with_sidebar'] = array('width'=>845, 'height'=>446);
        $size['entry_without_sidebar'] = array('width'=>1210, 'height'=>423);
        return $size;
    }
    

    Best regards,
    Ismael

    in reply to: Cumulative Layout Shift Issues #1400320

    Hey James,

    Thank you for the inquiry.

    We are not able to access the site because it is asking for a 2FA. Is there a moving or animating elements in the reported section? Layout shifts usually occurs if there are moving elements in the page which readjust other elements. Did you add any custom scripts or elements in the section?

    Best regards,
    Ismael

    in reply to: Masonry Grid not appearing #1400319

    Hi,

    Thank you for the update.

    Looks like the avia_register_frontend_scripts has been modified and there are a lot of old css and js scripts in the child theme folder. You may need to remove the modified avia_register_frontend_scripts function or update the css and scripts in the child theme.

    Best regards,
    Ismael

    Hey unclemo,

    Thank you for the inquiry.

    We tried logging in to the site but it says that the account above is not registered to the site. Please try to provide the email address instead. Have you tried using the Featured Image Slider in the Advance Layout Builder?

    Best regards,
    Ismael

    Hey engage24,

    Thank you for the inquiry.

    The title of the images should automatically display in the gallery, but if you want to display an excerpt, you have to edit the images in the gallery and add captions to them. You can do this directly in the Masonry Gallery editor or in the Media > Library panel.

    Best regards,
    Ismael

    in reply to: Translation of cookie settings #1400310

    Hi,

    You can create a custom text for the privacy toggles by wrapping them in their corresponding shortcodes. If you want to adjust the text for the essential cookies for example, just look for this shortcode in the Tab Content field.

    [av_privacy_accept_essential_cookies]
    

    Then replace it with the following shortcode.

    [av_privacy_accept_essential_cookies]Accept essential cookies[/av_privacy_accept_essential_cookies]
    

    For the Google analytics privacy toggle, you can use this .

    [av_privacy_google_tracking]I will look for you and I will find you.[/av_privacy_google_tracking]
    

    Best regards,
    Ismael

    in reply to: linking Instagram to my footer #1400306

    Hi!

    Thank you for the update.

    You may need to use the other version of the Instagram widget, which requires the Smash Balloon Social Photo Feed plugin. Please check the documentation below for more info.

    // https://kriesi.at/documentation/enfold/instagram/#enfold-instagram-smash-balloon-widget-and-element

    Regards,
    Ismael

    Hey mgyura,

    Thank you for the inquiry.

    Looks like you are using the Advance Layout Builder to create a custom layout for the events and it seems to be displaying as it should. Would you mind providing a screenshot of the issue? Please use imgur, savvyify or dropbox for the screenshot.

    For new topics, you can follow the link below.

    // https://kriesi.at/support/forum/enfold/#new-post

    Best regards,
    Ismael

    in reply to: Masonry Grid not appearing #1400304

    Hi,

    For some reason, the masonry images are replaced with a gif image (data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7). Did you install a lazy load plugin?

    Best regards,
    Ismael

    in reply to: Masonry Grid not appearing #1400303

    Hey JoeSurf,

    Thank you for the inquiry.

    There seems to be an issue with the mailchimp and masonry scripts. Have you tried deactivating the Performance > File Compression settings temporarily?

    Best regards,
    Ismael

Viewing 30 posts - 8,641 through 8,670 (of 67,449 total)