Saving Corrupts Page

And I’m going to send another example in private content.

• This reply was modified 1 year, 4 months ago by conlcoa.

FYI. I had another thread open – “Can Not Edit a Specific Page” 3/8/23 – which seemed to be resolved once I could get the content from the server to populate into ALB. So, Mike closed that thread. But then I started having the problems stated here.

I have tried rebuilding the content for this page over and over – I’ve tried to start new pages.
The last couple of times, I used templates of pieces I was able to salvage from the construction of a previous page. Primarily, the page is composed of just two layout elements over and over again:
1) 1/1 with a Whitespace and a Special Heading;
2) Grid rows with 5 columns. Each column has: 1 Image, a Text Box used for an H3 heading, a Whitespace, a Text Box with simple text (description area), and finally a Whitespace. It’s basically a type of catalog.
(Note: The top of the page has layout that is not as described above. But, I’ve used that same layout in other pages and have had no problem. And, the place the pages break have been with the layout elements below that.)

On each attempt to rebuild it, I have gone through each text box. I did find questionable html from the first version, because I had copied and pasted descriptions from another of their sites – but I removed it. Then, after each new grid was added and reviewed for bad tags or html, I saved it. For a while it seems to be working. Then suddenly it breaks again. And not at the last point I worked on. It breaks randomly on areas that I previously saved and worked past.

I have used Enfold for several years and on several different sites. I have had an issue here or there, but never like this. I’m afraid to open any pages that are working correctly because I don’t want to lose them, too. I also am afraid to do any updates to the other sites, because I don’t know what’s happening. Essentially, this is shutting my business down and I am fixing to lose a client over all of this. We’ve missed an important deadline for launching their product.

Please support this product. Please don’t guess and send me back to try to track it down myself. I need your expertise on how your software is built and functioning. At the very least, an analysis that can – with certainty – point out what is the true cause of the problem. I need solutions, not best guesses.

**********
BTW – IS THERE NO BETTER WAY TO GET EMERGENCY SUPPORT THAN THIS FORUM? When something that is time sensitive and critical has happened, is this the only option to post here and hope for a timely reply??? I appreciate the technical support the moderators provide, but the delay and back and forth postings are slow. I really hope there are better support options. *** Is everyone that responds qualified to address the technical issues?

@Ismael
Is Kriesi understaffed?
Or, am I being ignored?
If anyone is paying any attention, would you please respond so I know there are live humans there.

Help, please.

It did it again!!!
#1. Since your page was “working”, I decided to try to finish it out and get this done ASAP ( hoping I can salvage a client after missing their deadlines ). I thought I could just finish the page and rename it after it was finally fixed and finished.
#2. The content in the last two columns on your last grid needed adjustment. (There was no content in col 4 and the content in col 5 belonged in col 4.) So, I fixed that.
#3. I added 6 grid rows and 1 header row below that – added to the very bottom of the page from templates that I created previously.
#4. I removed all separators (whitespace) and I checked text boxes for incorrect or unnecessary html in the content from the templates.
#6. I clicked on “Update”.
#7. The ALB repopulated with a broken grid.

The grid that is broken is the last grid from your version. It did not break in the new content I placed there.
Additionally, it broke at the 1st column of the grid – not the 4th and 5th that I placed content into.
AND, I keep seeing VENTRAC 4500 TRACTOR in what I think is the image shortcode. I have no idea why that is there. It’s not part of the image alt text. For reference, check the very last image on the page where the grid is broken to see an example of this.

The only other thing I did differently was that I added it to a folder called IN PROGRESS.

I have a business trip that I leave tomorrow at noon. All I had left was today and all night to fix this. It is going to be nearly impossible for me to get this done during the next two weeks unless I just don’t sleep. Please address this. Please, I’m begging you.

Wordpress version 6.1.1
I have once again reached out to the hosting to look for errors and settings to adjust.
They say the wordpress memory limit is 256M, but I just increased it to 1G

from a hosting support ticket 3/7/23:
“I found the following error in the error_log of the website:
[07-Mar-2023 13:01:26 America/Chicago] PHP Deprecated: Directive ‘allow_url_include’ is deprecated in Unknown on line 0
This means that PHP 7.4 is not fully supported by your website and hence I have reduced it to PHP 7.3”

However, when I checked the PHP still said 7.4, so I have changed it to 7.3.
I also changed the following:
memory_limit: 1G
post_max_size: 512M
upload_max_size: 512M
max_execution_time: 1000
max_input_time: 1000

max_input_vars: was already at 10000

I don’t know if this will help. I’m just stabbing in the dark asI am a designer, not a programmer.