Hey!

Thank you for the update.

Like anyone else is saying here, the site loads fine on my end even though I have the suckiest internet connection that you can ever imagine. You might want to optimize the website a bit. Usually minimizing the image file sizes and number of plugins that you install will greatly improve the performance. These are the things that you can do to optimize the website speed and page load courtesy of the wordpress community:

1. Optimize all images with AI/Photoshop before uploading to server ‘save as web safe’ jpg
2. Once all images are on the website optimize with ewww optimizer plugin twice 1hr 10mins apart.
3. Install wp-smushit run once to remove jpeg extra data, then uninstall.
4. Use BWP minify plugin to minify scripts and stylesheets.
5. Install WP-Super cache, select all recommended settings.
6. Logout your website, visit every page at least once to create super cache files.
7. Join Cloudflare setup your website on their CDN, Choose options: Full CDN Optimisation save then activate purge files. once done log out.
8. Have a cup of coffee.
9. Visit your site after 20 minutes or so.
10. Don’t forget to smile.

I hope that helps.

Regards,
Ismael

Hi!

Glad it worked. If you have any questions, let us know. :)

Regards,
Ismael

Hi!

Thank you for the update.

Do you mind providing us with the login details? Please set it as a private reply. Is it ok if we deactivate all plugins while debugging the issue? We don’t want to mess with the plugin settings while trying to figure out the problem.

Cheers!
Ismael

Hey!

Glad you figured it out. In case you have any questions, please take some time to review all of the resources in the Theme Documentation as a lot of basic stuff like theme installation, css snippets etc are already available in there with better explanation and awesomeness. Watch some of our Video Tutorials to learn more about the different aspect of the theme. You can also search the forums for queries that has been answered before that might be related to your problem.

If you find that you still have questions after taking the time on our documentations, don’t hesitate to let us know and we will be happy to assist you. If you have any requests or you feel like giving us a warm hug? You can definitely post it on our Feature Requests page. :)

Regards,
Ismael

Hey!

Thank you for using the theme!

@Flikk is correct, you can edit the color section then look for the For Developers: Section ID field. Add a unique id for the color section. For example, use bg-transparent. Add this on Quick CSS or custom.css:

#bg-transparent {
background-color: transparent;
}

Aside from that, you’ll need to set the background color of the main and wrap_all container to transparent:

#main, .html_stretched #wrap_all {
background-color: transparent;
}

Best regards,
Ismael

Hey!

Thank you for the update.

Yes, I can see the issue now but I can’t reproduce it on my end. The icon box link for page is working fine on our end. Is it ok if we deactivate all plugins while working on your website? We don’t want to mess up your plugin settings. If possible, deactivate the plugins yourself, see if the page list works again.

Best regards,
Ismael

Hey!

Thank you for using the theme.

Flikk is right, it is best that you create a child theme in order to override the form styling on the child theme’s style.css. You can also override the form styling on Quick CSS or custom.css. Note that you can find all form css codes on css > base.css.

Cheers!
Ismael

Hi QwikThinkers!

Thank you for using the theme!

There are lots of script errors on the website and it is probably cause by W3 Total Cache minify feature. Please disable the option then use this plugin instead: http://wordpress.org/plugins/bwp-minify/

Add this on functions.php to exclude the custom.css file:

add_filter('bwp_minify_style_ignore', 'exclude_my_css');
 
function exclude_my_css($excluded)
{
    $excluded = array('avia-custom');
    return $excluded;
}

Regards,
Ismael

Hi jlarmen!

Thank you for using the theme!

Where do you want to use the image? The theme crops the image into small thumbnails and set it to different elements of the theme accordingly. You can set the crop parameter to false if you want to prevent wp from cutting the edges of the image. For example, edit functions.php, find this code on line 101:

$avia_config['imgSize']['entry_with_sidebar'] 	= array('width'=>710, 'height'=>270);		                 // big images for blog and page entries

Replace it with:

$avia_config['imgSize']['entry_with_sidebar'] 	= array('width'=>710, 'height'=>270, 'crop'=>false);		                 // big images for blog and page entries

Regenerate the thumbnails or upload it again. We’ll need to know where exactly are you trying to use the image so that we can point you on the right direction.

Regards,
Ismael

Hi!

Thank you for the link.

I visited the website and there are script errors when I checked the console. Please deactivate the plugins then test the visual editor again.

Cheers!
Ismael

Hey nurdwurks!

Thank you for using the theme!

You can change the slider transition by editing each slide. Look for the Slide Options > Slide transition. Select from the 2D and 3D transitions then close the panel. Don’t forget to save changes.

Regards,
Ismael

Hi!

Thank you for using the theme.

The header shrink option is disabled. Please go to Enfold > Header Layout > Header Behaviour. Enable the Shrinking Header setting. You can remove the border or the box shadow of the header meta with this on Quick CSS or custom.css:

#header_meta {
border-top: none;
box-shadow: none;
}

Best regards,
Ismael

Hi!

Thank you for the info.

I’m sorry but you’re using a very old version of the theme, 2.4.4. We won’t be able to debug the issue unless you update the theme to 2.7.1. Please download the latest version from your themeforest account then update the theme via FTP. Please refer to this link for more info: http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Ismael

Hi garyguthrie!

Thank you for visiting the support forum!

From what version of the theme did you update? I checked the website and I can see the logo slider. Please remove browser cache then reload the page a few times. Add this on Quick CSS or custom.css to remove the related posts section:

div.related_posts {
display: none;
}

Cheers!
Ismael

Hi!

Thank you for using the theme!

Please try to switch to the default theme then set the menu theme locations again. If it doesn’t work, maybe there’s something wrong with your wordpress installation. If possible, please post the website url here so that we can inspect it.

Regards,
Ismael