Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #1039172

    Hello – I am unable to update to Version (4.5) of your Enfold Theme. Using Version 4.3.1.

    Error message below in Private content.

    Thank you.

    #1039368

    Hey JasonC,

    Here are some threads to consider:
    https://kriesi.at/support/topic/ (Purchase code hidden if logged out) /

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #1041549

    Hello – I followed the instructions and successfully installed the latest version, however I am unable to save a token or save the google map API. Tested on several browsers and flushed cache, but the Save all Button just keeps spinning and does not stop…

    Please help…

    Thank you

    #1041732

    Hi JasonC,

    Please refer to the solution on this thread: https://kriesi.at/support/topic/ (Purchase code hidden if logged out) /#post-1023876
    Hope it helps.

    Best regards,
    Nikko

    #1041867

    Hi Nikko – that’s not my support problem… The problem is that it will not save. The save all changes button just keeps spinning – I left it for 1 hour and it still did not save… It doesn’t work in this area… I can save all changes in other areas of the Enfold theme but not the token field and google maps api field. Please log into my account to try/test. Thank you

    #1042297

    Hello – please help…

    #1042946

    Hi Nikko – I decided to restore the site back to the old version and was able to add the maps effectively… I will not be updating to the new version until the bug is fixed. Thank you

    #1043148

    Hi JasonC,

    I apologize for the inconvenience.
    I hope this will be helpful, instead of directly updating your site for new updates, you can create a staging site (basically just a duplicate of your site in a subdomain) where you can test the update first without affecting your live site. Here is a post on how to do it: https://themeisle.com/blog/wordpress-staging-site/

    Best regards,
    Nikko

Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.