Hey envisageiam,
Thanks for thelink to your site, I see that your number is in the menu item with no link, so I think that you left the link field empty, try adding the phone link like this:

If this doesn’t help please include an admin login in the Private Content area so we can be of more assistance.
Best regards,
Mike
Hi,
Could you try updating the theme to the latest version (5.7.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
Rikard
Hi,
Not sure what caused the problem but I added a fix to ../enfold/framework/php/widgets/widget-classes/class-avia-newsbox.php: line 368:
'std' => is_string( $instance['cat'] ) ? strip_tags( $instance['cat'] ) : '',
It seems to work now.
I will add this fix also to the next release 6.0.
Best regards,
Günter
Hi,
Thank you for your advice previously on how to set up Enfold up with some accessibility criteria. I have just been asked by the client for another feature to be made more accessible.
The search function.
1. Is it possible for the search function to have a hover effect? (i.e. clarity that it is clickable)
2. On the phone can the search function icon be bigger and have more distance from the menu icon?
Best regards
Nick
Hello Rikard
we are running on Enfold 5.6.12
Regards Marc
Hi ;)
When I use the build in Enfold Mailchimp widget it doesnt show the signup box?
I’ve inserted the API key and it has worked before, but now it’s just blank.
How do I fix this?
/Andreas
Hi,
When I test the font it seems to work but I don’t have a link or a image of what the font should look like so I’m not sure.
I see that your zip files have multiple fonts,

so you can either zip each one independently and then upload, or follow Guenni007’s advice here and here to create a variable font.
Best regards,
Mike
Hello!
I’ve added some custom code to change the dimensions of the portfolio grid using this code:
function enfold_customization_modify_thumb_size( $size ) {
$size[‘portfolio_small’] = array(‘width’=>1200, ‘height’=>1600);
return $size;
}
/*filter portfolio sorting */
add_filter(‘avia_post_grid_query’, ‘avf_custom_post_grid_query’);
function avf_custom_post_grid_query ( $query ) {
if(is_singular(‘portfolio’)) {
$query[‘offset’] = 1;
}
return $query;
}
Works great, but now our client is asking us to revert to the original enfold portfolio ratio (landscape) :(
We’ve tried deleting the code from Enfold Child functions php. but nothing seems to change.
Are we missing any action, asides from deleting the code from theme functions?
Thanks a lot for your help.
Hello
we updated a few weeks ago our wordpress CMS and noticed now a critical error which is as we investigate caused by enfold. When some products are updated and saved there is a critical error. Changes are done and saved, but after saving there is a critical error message. Error message is:
Ein Fehler vom Typ E_ERROR wurde in der Zeile 126 der Datei /home/wp/disk/wordpress/wp-content/plugins/woocommerce/includes/wc-notice-functions.php verursacht. Fehlermeldung: Uncaught Error: Call to a member function set() on null in /home/wp/disk/wordpress/wp-content/plugins/woocommerce/includes/wc-notice-functions.php:126
Stack trace:
#0 /home/wp/disk/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/product_snippets/product_snippet_tabs.php(141): wc_clear_notices()
#1 /home/wp/disk/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-shortcode-template.php(1181): avia_sc_product_tabs->shortcode_handler()
#2 /home/wp/disk/wordpress/wp-includes/shortcodes.php(433): aviaShortcodeTemplate->shortcode_handler_prepare()
#3 [internal function]: do_shortcode_tag()
#4 /home/wp/disk/wordpress/wp-includes/shortcodes.php(273): preg_replace_callback()
#5 /home/wp/disk/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-shortcode-helper.php(580): do_shortcode()
#6 /home/wp/disk/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/columns/columns.php(2072): ShortcodeHelper::avia_apply_autop()
#7 /home/wp/disk/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-shortcode-template.php(1181): avia_sc_columns->shortcode_handler()
#8 /home/wp/disk/wordpress/wp-includes/shortcodes.php(433): aviaShortcodeTemplate->shortcode_handler_prepare()
#9 [internal function]: do_shortcode_tag()
#10 /home/wp/disk/wordpress/wp-includes/shortcodes.php(273): preg_replace_callback()
#11 /home/wp/disk/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-shortcode-helper.php(559): do_shortcode()
#12 /home/wp/disk/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/section/section.php(1466): ShortcodeHelper::avia_remove_autop()
#13 /home/wp/disk/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/class-shortcode-template.php(1181): avia_sc_section->shortcode_handler()
#14 /home/wp/disk/wordpress/wp-includes/shortcodes.php(433): aviaShortcodeTemplate->shortcode_handler_prepare()
#15 [internal function]: do_shortcode_tag()
#16 /home/wp/disk/wordpress/wp-includes/shortcodes.php(273): preg_replace_callback()
#17 /home/wp/disk/wordpress/wp-includes/class-wp-hook.php(324): do_shortcode()
#18 /home/wp/disk/wordpress/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#19 /home/wp/disk/wordpress/wp-content/plugins/wordpress-seo/src/builders/indexable-link-builder.php(117): apply_filters()
#20 /home/wp/disk/wordpress/wp-content/plugins/wordpress-seo/src/integrations/watchers/indexable-post-watcher.php(209): Yoast\WP\SEO\Builders\Indexable_Link_Builder->build()
#21 /home/wp/disk/wordpress/wp-includes/class-wp-hook.php(326): Yoast\WP\SEO\Integrations\Watchers\Indexable_Post_Watcher->build_indexable()
#22 /home/wp/disk/wordpress/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#23 /home/wp/disk/wordpress/wp-includes/plugin.php(517): WP_Hook->do_action()
#24 /home/wp/disk/wordpress/wp-includes/post.php(4771): do_action()
#25 /home/wp/disk/wordpress/wp-includes/post.php(4862): wp_insert_post()
#26 /home/wp/disk/wordpress/wp-admin/includes/post.php(453): wp_update_post()
#27 /home/wp/disk/wordpress/wp-admin/post.php(227): edit_post()
#28 {main}
thrown
We use WordPress-Version 6.4.4 | Aktives Theme: Enfold Child (Version 1.0) | Aktuelles Plugin: WooCommerce (Version 8.9.2) | PHP-Version 8.1.28
Any idea why this error occures? Thanks a lot for your help Marc
Sorry if this was still not clear. I dont just want to dispaly a single imgae in the lightbox but a whole slideshow. like in this example. https://oshinewptheme.com/v17/
Can enfold do this or do I have to change to Oshine?
Hey awasner,
Thank you for the inquiry.
This css code hides the dropdown or select element:
#top select {
display: none;
}
To override it, you can add this css code in the Quick CSS field:
#top select {
display: block !important;
}
Please temporarily disable the Enfold > Performance > File Compression settings so that we can trace where the css modification is added.
Best regards,
Ismael
Hi,
Glad to hear that this has been sorted out, it looks like a dns issue, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hey Paul,
Thank you for your support, typically this may occur if you are using an old version, we are at v5.7.1 or if you have a custom class header.php or footer.php in your child theme, please check these.
If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.
Best regards,
Mike
PaulGuest
Hello,
I am a 6 year user of Enfold and currently I am unable to open and edit the home page. In order to submit a request for this issue I was ordered to this page saying I need a new license key for this type of support. I could not find any solutions in the Forums, but i did find others describing the same issue.
Can you tell me how to proceed for assistance with this issue?
Many thanks in advance,
Hi,
Thanks for the update, we’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
Hi,
Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
.single-acadp_listings .sidebar {
display: none;
}
.single-acadp_listings .container .av-content-small.units {
width: 100%;
border-color: transparent;
}
Best regards,
Rikard
-
This reply was modified 1 year, 9 months ago by
Rikard.
Hey Adria,
I see that you are running an old version of the theme, could you try to update to the latest version (5.7.1) to see if that helps please? The update to 5.7.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
Rikard
there is no technical limitation on using Adobe Fonts. You only had to be allowed to use the font as webfont too. Sometimes the licence models are different. And f.e. an otf file is not allowed to use for web.
see : https://kriesi.at/support/topic/custom-fonts-not-working-in-safari-seem-ok-in-chrome/#post-1445405
you can upload your font families (Only one font family per conversion ) to f.e.: https://transfonter.org/ Do only upload one font type ( all ttf – or otf etc.) e.g: all font-weights you need as otf from Garamond.
– my advice for conversion settings is then to only use ttf (as fallback) and woff2 (for modern browsers. On settings choose “Without Demo Page” and ( guess it is preselected ) “Family Support“.
Rename this downloaded zip file to something that is correlated to your FontFamily (because that is the name of the Enfold listed Font Family) – and upload it to the Enfold Fontmanager.
The font-family rule name is the original one from the uploaded files.
thats all.
Hello!
There is a problem in Google Chrome. On 4 out of 5 tested websites developed with Enfold, the cookie or data protection window or popup does not appear.
This is a problem that needs to be fixed as soon as possible. But how?
It works:
erkant.de
Does not work:
umwelt-magazin.eu
media4schools.com
sii-talents.com
and others
Best regards
Susanne
Hi Mike, I can’t see layerslider in my enfold in media elements. My enfold version is 5.7.1
Do I need to install this separately? Where can I get it from?
Thanks
-
This reply was modified 1 year, 9 months ago by
supermanage.
Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Moin Guenni,
thank you so much for your support 😃… now everything is as I imagined and works like a dream 👌🏻…
Hope Kriesi appreciates all your help here and gives you a few bonus points 😉… you’re almost part of the Enfold team somehow
Thanks again and have a relaxing day….
Hi,
Thank you for the inquiry.
The wp-login or wp-admin page is not loading when we checked. Did you change the login URL? The Responsive Site option should be enabled by default, but you can toggle it in the Enfold > General Layout > Dimensions tab.
Best regards,
Ismael
Is there a way to remove the header from a specific page in Enfold. The page I reference below is the one driving the search results – so if I can not show the header and footer, but mostly header on that page when I iframe it would solve my problem.
What are your thoughts?
Hi,
I know that you have seen our documentation for creating the demo files, but I will post the link here again for other Mods. I have reach out to the rest of the team for recommendations, perhaps I have overlooked something.
We are all in different time zones and it is the weekend here, so it might take a day or so for some feedback, Thank you for your patience.
Best regards,
Mike
Hi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
I’m not seeing this, the blue area is the size of the image and link:

Best regards,
Mike
Hey northorie,
To change how may items are shown on each page go to WordPress ▸ Settings ▸ Reading ▸ Blog pages show at most and change the number:

To change the excerpt length, add this code to the end of your child theme functions.php file in Appearance ▸ Editor:
add_filter('avf_postgrid_excerpt_length','avia_change_postgrid_excerpt_length', 10, 1);
function avia_change_postgrid_excerpt_length($length)
{
$length = 60;
return $length;
}
Please ensure to copy the code from the forum and not an email notification so the symbols are not converted.
Please note that this is for characters including spaces, and if your posts are using manual excerpts then this won’t work, you will need to adjust the manual excerpts instead.
Best regards,
Mike
Hey PCLSIT,
Thank you for your patience, I see that you are using version 5.6.9 but we have added many accessibility updates since then so please update to 5.7.1 and check again.
There is one issue that I believe you are referring to:
Tabs that have already been clicked receive the attribute tabindex=-1. This means that once you have selected tabs, you cannot access them again using the Tab key, as these tabs are removed from the navigation tree. Tabindex=0 should be kept.
for this you will need to use enter to open tab content when tab has focus because of the defined key behavior we loose focus.
These latest updates were for European Accessibility Act (EAA), with
https://www.w3.org/WAI/ARIA/apg/patterns/tabs/examples/tabs-manual/
https://www.w3.org/WAI/ARIA/apg/patterns/tabs/
If after updating you find that this doesn’t help please open a Feature Request with the Dev Team, as this will allow you to follow and add updates as the Dev Team reviews.
Hopefully our recent changes will address what you are seeing.
Best regards,
Mike