Theme Support

Hello,

I just purchased support for the issue detailed above. I am using version 5.7.1, WP 6.5.4 and PHP 8.2.14. There is no custom class header.php or footer.php in a child theme.

Many thanks, Paul

Hi Mike,

I disabled all the plugins and the same issue is occurring, no change.

I have created an Admin account for you with details in the Private Content area below.

Thank you for your help,

Paul

Hi Mike,

My apologies, please try with the new credentials.

Many thanks,

Paul

Hello,

I created a new administrator account and was able to log in with the credentials.

Please give these new ones a try.

My apologies for the trouble.

Paul

This is the problem and why I contacted support. I am unable to access the front page. I have spent hours with the host troubleshooting and have verified that the hosting is working fine and the site is well within its’ storage and capacity/performance limits. In fact the public pages are loading quite quickly.

The other pages are loading and working fine in WP. It is just the front page.

Many thanks,

Paul

Hello,

Yes I understand that. The host said it is getting that server error because of a request from the theme.

I just went into the host error logs and then tried to pull up the front page. Here is an error from trying that. There are also multiple errors referring to cookie consent which I have tried both on and off as well as many AVIA references.

.642181 [INFO] [1085440] [T0] [75.158.67.71:49269:HTTP2-7#APVH_banff.com:443] Cookie len: 864, wordpress_sec_854190986e4278854912e3001579f767=info_lq8z55ci%7C1718364213%7CHvVHX7sJIHcJ6V7n5v529wRcH34XDHc0eymUcEKmHZE%7C6fa63caed817f3181a8e57d180347df4b773d152cdcdbc3fa368d497e3386d0f; aviaCookieConsent=7de21cfcb619c9b74d23ed76ebd95809||v1.0; aviaPrivacyRefuseCookiesHideBar=true; aviaPrivacyEssentialCookiesEnabled=true; wordpress_test_cookie=WP%20Cookie%20check; wp_lang=en_US; _gid=GA1.2.399651124.1717954984; _ga=GA1.2.1464675054.1715875818; _ga_M24H3N9TKV=GS1.1.1718120142.15.1.1718120152.0.0.0; wordpress_logged_in_854190986e4278854912e3001579f767=info_lq8z55ci%7C1718364213%7CHvVHX7sJIHcJ6V7n5v529wRcH34XDHc0eymUcEKmHZE%7C0009a8216e9f414a967bd9fb7a4f1acb7f1ed5e2396f29b0feb3bb77d212ecbf; wp-settings-1=editor%3Dhtml%26libraryContent%3Dbrowse%26posts_list_mode%3Dlist%26advImgDetails%3Dshow%26align%3Dcenter%26imgsize%3Dfull; wp-settings-time-1=1718191413

Hello,

The host had no further ideas or solutions as everything there looked to be performing as it should.

However I was able to fix the issue myself. I created a duplicate of the front page that I was able to open inside of WordPress. I then deleted the old front page, renamed the new one (the duplicate), elected it as the Front Page in the Enfold settings and now am able to open and edit as it should.

Thank you for your help and I send this in case anyone encounters a similar issue. I have no idea what the problem was, but was able to fix it and maybe it would help others in similar situations.

Thank you, Paul