Hi,
Glad Guenni007 could help, thank you Guenni007, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike
Hi,
When I check at 2560px it looks like it is working, perhaps you have already sorted this out

Best regards,
Mike
Hi
The Googlemap does not load on a new site with Enfold and WP-Rocket. Defered js loading is active, with exceptions for Googlemap. The conditional loading of the googlemap element is set to immediately. I have tried several things without success :-( It work’s fine, if you’re logged in.
Details and login in private content.
Regards,
Bernd
LaurelGuest
I am unable to create an account in order to respond to forum posts, but I have pasted my initial query and response below: I also included the email address I think was used in the past.
Hi,
the email that was associated with log in no longer exists and I am writing support to try and find the history of my purchase in order to get license and original files, so it not possible to create a new log in. I already looked in Theme Forest, but its the same issue with the log in credentials no longer valid due to the email not existing. Please advise if there is a way to create an account so I can respond to any answers to this query.
Hey Laurel,
We can’t help you out with your Themeforest account unfortunately, you would have to reach out to them directly. If you post the email that you used in private, then we can have a look at the account on our support forum.
Best regards,
Rikard
Hello.
I have shared a link in private content that shows, quite clearly, that we know very well how to enter and save developer settings. You will see four screenshots of four of twelve text boxes showing how we do this. WE have saved each text box and updated the page numerous times; the liks are STILL not working.
We have followed the same procedures FOR YEARS using Enfold and internal link settings (Developer Settings) on other pages of this website without encountering this problem.
It would be very helpful at this point, and save us and you time, if you could tell us why these links are NOT working on this page, and provide a solution, rather than telling us that we are not setting up these links properly.
Thank you.
Hey,
I’m sorry for the delayed response.
Enfold isn’t officially compatible with the the RealCookie Banner plugin.
Are you experiencing this performance issue when activating the RealCookie Banner plugin? If you are, please try using other cookie management plugins such as the Borlabs Cookie ( https://borlabs.io/borlabs-cookie/ ).
Please also consider using a cache plugin.
Regards,
Yigit
Hi,
Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
#borderRechtsLinks {
border-left: 2px solid white;
border-right: 2px solid white;
margin-left: 3%;
padding: 0 20px;
}
Best regards,
Rikard
Hi,
Thank you for the update.
The version installed on the site is a bit old (5.6.8). You may need to update it manually via FTP if the plugin or the automatic update is not working. Please check the documentation below for more info:
// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
Ismael
Hey jnightingale,
Thank you for the inquiry.
For some reason, the slider is not resizing correctly. Please try to toggle or temporarily disable the Enfold > Performance > File Compression settings, then purge the cache or deactivate the cache plugin temporarily. Let us know of the result.
Best regards,
Ismael
Hi,
If you still want to display the image and keep the thumbnail, set the Enfold Category Styling to Default. This will display the category template in its default style.
Best regards,
Ismael
LaurelGuest
Hi,
the email that was associated with log in no longer exists and I am writing support to try and find the history of my purchase in order to get license and original files, so it not possible to create a new log in. I already looked in Theme Forest, but its the same issue with the log in credentials no longer valid due to the email not existing. Please advise if there is a way to create an account so I can respond to any answers to this query.
Hi,
I’m not sure exactly how you implemented that, did you try following this? https://kriesi.at/documentation/enfold/logo/#text-logo-with-subtext
Best regards,
Rikard
Laurel PietyGuest
Hi,
I am trying to track down the my original purchase of the Enfold theme.
I keep getting this error:
Updating Theme Enfold (1/1)
An error occurred while updating Enfold: Update package not available.
I run Enfold on many websites and try to make sure I update WordPress, all plugins, and Enfold at least once a month. I have no problem updating Enfold on all but 1. That one hasn’t been updated in a while because of this error.
I’ve checked the Token, even tried a different one and I still get the error.
Help!
My try is:
Position relative -50vw (Ok it starts outside de viewport)
Parallax left_to_right 50% (It moves from left to right but it don’t stop at the right position, it continues to move to right)
I’m wrong?
A great improvement for ENFOLD will be a setting that can set the parallax movement from START VALUE to the END VALUE when the values are relative to the CSS X/Y translate. Value 0 is the position defined in the Avia Builder.
Example scrolling page down:
PARALLAX X
0 -> 100px move a div from its own position 100px to right, then stops (reverse when scroll up)
0 -> -100px move a div from its own position 100px to left, then stops (reverse when scroll up)
-100px -> 0 move a div from 100px on the left to right to its own position then stops (reverse when scroll up)
100px -> 0 move a div from 100px on the right to left to its own position then stops (reverse when scroll up)
Hi,
Great, I’m glad that you got things working. Please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
Thats a good shout! I’ll investigate this further. At least we have identified that the video was the problem not enfold!
Cloud Convert seems to encode well with a good balance of compression. We will try tweaking the settings in VLC as the output file was about 50% smaller.
Hi Guenni007,
Thanks for this. I can see it seems to be working on your test server.
This is odd as our test was stock enfold without a child theme.
Im going to download your video from your test site and try looping that in our demo site and see if it works.
i tested it with a selfhosted video (mp4) : WP 6.6.2 and Enfold 6.0.4
looked at firefox (developer), Chrome and Safari
https://webers-testseite.de/selfhosted-video/
on top: fullwidth easy slider.
below – easy-slider
( did you check on styling tab of the slide popup the loop check-mark?)
what exactly does not work.
i tested it under Sequoia and Safari Version 18.0 (20619.1.26.31.6) – and on my Enfold everything seems to work!
btw: Have you installed on your browsers some extra password manager addons?
Edit: ok i now tested to make a new page – and thats what you mean. …
all admin boxes are present but safari does not float correctly:
you can put this as interims solution to your child-theme functions.php:
function admin_head_mod() {
echo '<style type="text/css">
#post-body-content { float: none; }
</style>';
}
add_action('admin_head', 'admin_head_mod');
that css entry does not work via quick css – it had to be inserted that way.
Enfold back end not working in safari on Sequoia, but fine in Firefox and Chrome. Is this a safari bug we need to wait for a fix for or an Enfold issue? Thanks.
Hello,
I contacted popup maker support and asked them the problem of rendering content made with AVIA editor. I provided them with the credentials and they did some further investigation. Their conclusions are as follows.
Hi Andrea,
We tried it out and we’re also unable to render the content built with Avia in our popups. When we searched for similar cases, it looks like it has been this way ever since.
Could you try reaching out to Avia if they have ideas as to why their content doesn’t show up in Popup Maker?
As an alternative, you can still use the standard Gutenberg Block Editor in our popups if you want to utilize columns.
You can enable the block editor by going to Popup Maker > Settings > Enable Block Editor Support.
Other page builders that still work with Popup Maker are Elementor (using template shortcodes), Divi, Beaver Builder, and WP Bakery Page Builder.
Let us know if you have other questions.
In conclusion they also verified the incompatibility of the AVIA editor with the rendering of their plugin … but from what you wrote above there was a time when rendering worked. If we can figure out which version of Enfold and Popup Maker were the ones that worked, we will have a key to understanding the origins of the problem.
If we are able to find a solution, it is OK if not I would say that I have to abandon this path and switch to use the standard Gutenberg Block Editor in my popups. I tried to use the Gutenberg editor … now I understand the reason for the negative comments I had seen about it … compared to AVIA editor it is really bad! I was hoping it was something similar to AVIA or Elementor, but we are light years away. Yes, it is better than the standard editor but unfortunately it is not a nice choice! Well, I really hope I will find a better solution in the future.
Thank you for your support
Andrea
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This reply was modified 1 year, 4 months ago by
cuccarini.
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This reply was modified 1 year, 4 months ago by
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This reply was modified 1 year, 4 months ago by
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This reply was modified 1 year, 4 months ago by
cuccarini.
Hi Ismael,
We are using self hosted videos, not youtube. I imagine that youtube will work correctly because of how the embed works.
Can you try uploading a video. See the link in private below;
You can see the video plays once and then when it repeats the video doesnt actually play it just lags and plays the last second of the video.
This applies to all enfold elements
Colour section background video
Easy Slider
Full width easy slider
full screen background slider
ALB video element itself.
The problem is with self hostred videos.For speed and latency reasons it would be better to host a small repeating background video locally vs on a public platform.
Hi,
Thanks for letting us know. Please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
Hi,
Thanks for that. Could you try updating the theme to the latest version (6.0.4) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.
Best regards,
Rikard
Hi,
Please try clearing all caches and minified files from WP Rocket, you could also try to toggle the file compression options under Enfold->Performance.
Best regards,
Rikard
Hey bemodesign,
Thank you for the inquiry.
Did you add this css code?
#top #wrap_all .av-inherit-size .av-special-heading-tag {
font-size: 1em;
}
Please try to temporarily disable the Enfold > Performance > File Compression settings to make sure that the changes to the theme options take effect. Let us know the result.
Best regards,
Ismael
Hey halkmarine,
Thank you for the inquiry.
Please edit the product category, remove the thumbnail, then set the Enfold Category Styling to Default. Let us know of the result.
Best regards,
Ismael
Hi,
Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.
Best regards,
Mike