Hi. Unfortunately, for the umpteenth time, updating the theme has addressed a series of critical issues and the site has lost some fundamental customizations, set deliberately, but after the update, they are lost: this is not the first time this has happened.

I would necessarily need your help to restore the correct situation as soon as possible. At the moment, suddenly, the site https://www.trikego.com/it/ has lost the following customizations

1. top header customization: the correct situation is without flags on the right and without a white vertical line to divide the social icons
RIGHT https://ibb.co/3Cjq4Hr
WRONG https://ibb.co/7pf41xz

2. image customization: in hp, images that previously had square contour customization with rounded corners (corrected)
https://ibb.co/ZTf0yXh

now they are circular !!! Wrong !!!
https://ibb.co/2Sf4zvK

3. I had assigned the various CSS buttons to give them the outline of a color
RIGHT https://ibb.co/gzH8WNQ

now, they are all orange

4. in the contacts page the mouse over did not occur with a change from white to blue (the text is not seen)
https://ibb.co/s1DBs81
https://www.trikego.com/it/contatti/

It also lost the footer customizations: now the text is very small.

How is it possible? The only thing I have done is update the theme and change the footer text and this is the result: the loss of some fundamental customizations. Do I have to intervene with some plugins to verify the url? could it depend on the ssl certificate? I repeat, lately, with every Enfold update, there have been problems of this type: how can I solve them? The situation is not pleasant, the customer is getting nervous …

While waiting for your reply, my best regards. Bruno

Good day,

I have it working now, I read a post about these settings Enfold > Performance > File Compression
I have disabled java and css merge.

Now the table I want works, but not quite 100% there is no + and – button visible, all numbers have to be typed in, is there a solution to make the button visible though?

In the shopping cart the + and – button is visible again.

Gerrit

Ismael,

Allow me a few days to grant you access as I have been working on staging and I need to make sure I make a note of all the changes so they make it to the live site after client approval is granted.

Meanwhile, could you please share the details of your installation? Because on all the ones I have turning Enfold’s LazyLoading on or off has the same effect. All my installs are on Enfold version 4.8.8.1 installed and WP 5.8.3, Maybe WP changed this on 5.9 (we all know they have been implementing lazy loading by default) or you guys changed it and is now editable in the block editor? Maybe this is a matter of updating. (That would make things go faster – I can remove the workaround after update)

This site has the following plugins (none of them affect images directly – they use them but do not affect them):
Akismet Anti-Spam
Easy Social Share Buttons for WordPress
Simple 301 Redirects
Yoast SEO
Featured Images in RSS for Mailchimp & More

TIA!

Havi
Hopefully this is simpler than expected.

hi Ismael,

1) I don’t get an error in the Enfold > Theme Options > Theme Update panel but an error in the Envato Market plugin because more more fields are checked in the https://build.envato.com/create-token besides the

• View and search Envato sites
• Download the user’s purchased items
• List purchases the user has made

But on a other website where I use the Enfold it is the other way around, I created a token with ONLY

• View and search Envato sites
• Download the user’s purchased items
• List purchases the user has made

Here the Envato Market plugin gives no error message, but the Enfold > Theme Options > Theme Update panel gives an error upon validation.
See reply: #1337804

But please forget this,because this is not why I opened this ticket.

The real issue is the masonry BUG I started this thread for, which has not been solved!
The theme is upgraded to the latest version.
The two masonry.php are put in place, so the load more button is working again.

But the BUG is still there!

When I use the code you sent me,

add_filter("avf_masonry_entry_content", function($content, $entry, $atts) {
    return $entry->post_excerpt;
}, 10, 3);

it does not resolve the bug, it merely removes the excerpt everywhere.
But excerpts must be possible as well, that’s why we put the setting in the masonry on “Show tittle and element”.
When the owner puts in a text in the excerpts section of a portfolio item, it should appear, and it does.
But the BUG appears when the owner removes a text from the excerpts section of a portfolio item, see my former posts for screencaptures.
Please check the screencapture in the private content. The green checked items are correct excerpts, the red crosses are items that had previously added excerpts, that were removed later, but still persist in the masonry with extra breaks and content.

I am sorry to say, I am using the Enfold themes for quite some customers and quite some years now, but the way this is handled is not very satisfactory.

thanks,
Karin

• This reply was modified 4 years, 1 month ago by karinorage.

Hi Yigit,

Thanks for your reply and for the previous version, at least now the load more button works.
But I am feeling we’ve landed in a Kafkaesque situation.

1) I followed your advise to install the Envato Market plugin. Upon checking the token it gave the following messages:

Incorrect token permissions, please generate another token or fix the permissions on the existing token.
Please ensure only the following permissions are enabled:
View and search Envato sites
Download your purchased items
List purchases you’ve made
Additional Error Details:
Found too many permissions on token..

I searched in the Envato Community and the reason for these message appears to be that too many options were checked,

On another website where I also use Enfold, I deleted the token and created a new one with only the 3 options mentioned in the previous message:

• View and search Envato sites
• Download your purchased items
• List purchases you’ve made.

This was okayed by the Envato Market plugin, but when I try to validate the token in Enfold options > Update
it gave these errorcodes

username Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticated
email Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticated

It did however update to the newest version. But it is very confusing to say the least.

2) I hope the devs come up soon with a fix, so we can upgrade again in order to get rid of the bug I started this ticket for.

thanks,
Karin

… but after upgrading to the newest version of enfold i receive the following message again:
Failed to initialize the avia builder button