Page 83 – Support | Kriesi.at – Premium WordPress Themes

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Posts
May 2, 2022 at 11:50 am in reply to: WPML Background Video with Color-Section Element #1350170

Yigit
Keymaster

Hi,

Thanks for your patience!

Yes, I got black screen on both IOS and macOS. webm files are not supported by Apple – https://discussions.apple.com/thread/3961142

Would it be possible for you to convert English version of the video to mp4 as well? :)

Best regards,
Yigit

May 2, 2022 at 11:43 am in reply to: Copy Layout #1350169

Yigit
Keymaster

Hey,

Thanks for contacting us!

You can enable debugging mode for ALB – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode and then edit your page and copy the shortcodes from debugging field that will appear right below ALB and paste them into your other website.

If you would like to import a layout from another demo, please go to – https://kriesi.at/themes/enfold-overview/ and copy the pages you would like to import so we can provide you their shortcodes :)

Regards,
Yigit

April 30, 2022 at 11:34 am in reply to: Enfold-Theme #1350038

Yigit
Keymaster

Hey Jan,

Thanks for contacting us!

You are currently using a very old version of the theme which is not compatible with your WordPress version. Updating the theme would fix the issue.

Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.9.2.2.

Then, please generate a Personal Token by referring to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert it in Enfold theme options to receive auto updates :)

Regards,
Yigit

April 30, 2022 at 11:30 am in reply to: Icon Grid (Image Flip Box) broken after Enfold upgrade from ver. 4.8.7.1 to 4.9 #1350032

Yigit
Keymaster

Hi,

You are welcome and thank you for your feedback!
Let us know if you have any other questions and enjoy your weekend :)

Best regards,
Yigit

April 28, 2022 at 10:09 am in reply to: Icon Grid (Image Flip Box) broken after Enfold upgrade from ver. 4.8.7.1 to 4.9 #1349779

Yigit
Keymaster

Hi E,

We have just released Enfold 4.9.2.2. Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version :)

Best regards,
Yigit

April 27, 2022 at 11:17 am in reply to: Rank Math SEO plugin #1349654

Yigit
Keymaster

Hi,

Thanks for contacting us!

We are working on Rank Math compatibility and it will be included in one of the upcoming updates :)

Regards,
Yigit

April 27, 2022 at 11:13 am in reply to: Banners placed in forum section of bbpress? #1349652

Yigit
Keymaster

Hey,

Could you please create temporary admin logins and post them here privately so we can look into it? I tested it on my local installation and it worked for me :)

Regards,
Yigit

April 26, 2022 at 3:32 pm in reply to: Remove bullet points and text decoration in my account section #1349544

Yigit
Keymaster

Hi,

You are welcome! Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

April 26, 2022 at 12:40 pm in reply to: Change logo on small screens #1349520

Yigit
Keymaster

Hi,

Glad you figured it out!
Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

April 26, 2022 at 12:11 pm in reply to: Remove bullet points and text decoration in my account section #1349514
Yigit
Keymaster
Hi,

Please add following code to Quick CSS field in Enfold theme options > General Styling tab
```
ul.af_members_area_data_tabs li {
  list-style: none;
}
```
Best regards,
Yigit
April 26, 2022 at 12:06 pm in reply to: Important change request for avia_google_maps_api.js! #1349513

Yigit
Keymaster

Hi,

@Guenni007 thanks for your input :)

Best regards,
Yigit

April 26, 2022 at 12:06 pm in reply to: Important change request for avia_google_maps_api.js! #1349512

Yigit
Keymaster

Hi,

@Guenni007 thanks for your input :)

Best regards,
Yigit

April 25, 2022 at 5:59 pm in reply to: Footer Columns not aligned since last update #1349437
Yigit
Keymaster
Hi John,

You have following custom CSS code
```
#nav_menu-3, #nav_menu-4, #nav_menu-5, #search-4 {
  margin-top: 0px !important;
  margin-bottom: 0px !important;
}
```
Please change it to following
```
#nav_menu-3, #nav_menu-4, #nav_menu-5, #search-4 {
  margin-bottom: 0px !important;
}
```
Regards,
Yigit
April 25, 2022 at 5:51 pm in reply to: Burger Menu missing #1349436
Yigit
Keymaster
Hi Sabine,

Please add following code to Quick CSS field in Enfold theme options > General Styling tab
```
.html_av-overlay-side .av-burger-overlay-scroll {
  width: 210px;
}
```
Best regards,
Yigit
April 25, 2022 at 5:46 pm in reply to: change HTML tag in responsive #1349435
Yigit
Keymaster
Hey Sabine,

Please add following code to Quick CSS field in Enfold theme options > General Styling tab and adjust the font size (“18px”) as needed
```
@media only screen and (max-width: 480px) {
#top .all_colors mark {
  font-size: 18px;
}
}
```
Regards,
Yigit
April 25, 2022 at 5:43 pm in reply to: How to change category page to look like masonry grid? #1349433

Yigit
Keymaster

Hi,

Glad you figured it out and thanks for sharing your solution!

Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

April 25, 2022 at 5:34 pm in reply to: Important change request for avia_google_maps_api.js! #1349429

Yigit
Keymaster

Hi mailworm,

I am sorry for the late reply.

For your information, we have forwarded your request to our devs but please note that since this was requested for the first time, it may have a lower priority.

The code @NIXHALBES posted might need to be adjusted for Borlabs Cookie Popup. Have you contacted plugin authors? If you have not, please do so as they would have better insight on what could be causing the issue :)

@NIXHALBES Thanks for your help :)

Best regards,
Yigit

April 25, 2022 at 4:25 pm in reply to: Learndash course content problem #1349425
Yigit
Keymaster
Hi,

I am very sorry for the late reply.

We believe this is a permission related issue or something is breaking our theme code but unfortunately, we could not locate the problem. As I mentioned earlier, we do not have much experience with LearnDash and we have not received such report before and since there is no error related to this issue in logs, we are unable to provide a solution at the moment.

We have informed our devs regarding the issue. In the meantime, if you are able to find a temporary fix, please do share with us so we can look into implementing it.

Edit: Our developer who has a working installation with LearnDash and Enfold informed me that he does not have such issue on his site and that the behaviour on your website is unusual. He said that this could be related to modifications on theme files, if you have made any, or combination of plugins you are using such as membership plugins. If you have not modified any theme files, could you please try de-activating all active plugins, except for LearnDash, and check if that helps?

Best regards,
Yigit
- This reply was modified 3 years, 10 months ago by Yigit.
April 25, 2022 at 3:01 pm in reply to: Move Logo Down #1349418

Yigit
Keymaster

Hey,

I tried it and it redirects me to the same link.

Have you tried the solution I shared in my previous reply?

Regards,
Yigit

April 25, 2022 at 1:25 pm in reply to: Overlay menu not showing #1349400

Yigit
Keymaster

Hi Jakob,

We are happy that Rikard could help you out! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

April 25, 2022 at 1:15 pm in reply to: Hide lags in #1349398

Yigit
Keymaster

Hey,

Thanks for contacting us!

Please go to Enfold theme options > Header > Extra Elements > Enfold WPML Language Flags and choose to hide them :)

Regards,
Yigit

April 25, 2022 at 1:12 pm in reply to: Hide menu on mobile #1349396
Yigit
Keymaster
Hey limedrop,

Thanks for contacting us!

Please add following code to Quick CSS field in Enfold theme options > General Styling tab
```
.responsive .av-burger-menu-main {
  display: none !important;
}
```
Best regards,
Yigit
April 25, 2022 at 12:19 pm in reply to: Move Logo Down #1349389

Yigit
Keymaster

Hey,

Thanks for contacting us!

Your website redirects me to the link I attached in private content field below so I could not check your website but referring to this post should help – https://kriesi.at/documentation/enfold/logo/#overlap-logo-and-page-content :)

Best regards,
Yigit

April 23, 2022 at 12:24 pm in reply to: Theme Options not shown #1349207

Yigit
Keymaster

Hi,

No worries at all! Let us know if you have any other questions and enjoy your weekend :)

Best regards,
Yigit

April 23, 2022 at 12:21 pm in reply to: Log in #1349205

Yigit
Keymaster

Hey,

I see that you have already started a thread which I just replied – https://kriesi.at/support/topic/enfols-multilanguage-site-using-child-and-parents-sub-directories-on-wp-basis/.

If you need further assistance, please reply to that thread :)

Best regards,
Yigit

April 23, 2022 at 12:20 pm in reply to: Why doesn't anybody answers ? #1349204

Yigit
Keymaster

Hi,

I replied to your thread – https://kriesi.at/support/topic/enfols-multilanguage-site-using-child-and-parents-sub-directories-on-wp-basis/. Let us continue there :)

Regards,
Yigit

April 23, 2022 at 12:19 pm in reply to: Enfols multilanguage site using child and parents sub-directories on WP basis #1349203

Yigit
Keymaster

Hi,

Thanks for contacting us!

You can refer to this post – https://www.wpbeginner.com/wp-tutorials/how-to-install-wordpress-in-a-subdirectory-step-by-step/ and create sub directories.

Since you are planning to create separate installation for each language, I would recommend you to create the default language first, then duplicate it on your sub directories and replace the content for each language. You could import one of Enfold demos – https://kriesi.at/themes/enfold-overview/ and use it as base to create your first site.

Then, you can refer to this post – https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area and add a widget area to your header and use it as language switcher.

I hope that helps :)

Regards,
Yigit

April 23, 2022 at 12:10 pm in reply to: Forum Acess #1349202

Yigit
Keymaster

Hey Elvira,

Thanks for contacting us!

We have reset your forum account and attach the credentials in private content field below.

After logging in, please edit your profile and reset your password :)

Best regards,
Yigit

April 22, 2022 at 8:45 pm in reply to: Enfold global settings for multi language website. #1349179

Yigit
Keymaster

Hi Arjan,

You are welcome! Let us know if you have any other questions and enjoy your weekend :)

Best regards,
Yigit

April 22, 2022 at 5:45 pm in reply to: html-code in contact form #1349171

Yigit
Keymaster

Hi Tobi,

They are already set to none in the code Ismael shared here – https://kriesi.at/support/topic/html-code-in-contact-form/#post-1341747.
You can simply copy & paste the code into functions.php file of your child theme in Appearance > Editor

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 2,461 through 2,490 (of 82,624 total)

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