Hi Annelies,

Thanks for sharing! However i am not really sure if your issue was resolved or not :)

Best regards,
Yigit

Hi,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

Hey Simon,

Thanks for contacting us!

Yes, you can use the same license on your testing site and live site :)

Let us know if you have any other questions!

Best regards,
Yigit

Hey Alan,

Issue was related to older PHP versions. We have fixed it and released Enfold 4.0.7. Please update the theme via FTP – kriesi.at/documentation/enfold/updating-your-theme-files/

Regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

Hi Ralf!

Can you please try updating the theme via FTP – kriesi.at/documentation/enfold/updating-your-theme-files/?

Regards,
Yigit

Hi,

Great! :)

You can use it but please only disable displaying different theme on mobile feature. Since theme is already responsive, it is not necessary :)

Best regards,
Yigit

Hi,

@1000zen Glad it worked for you! :)

We will keep the thread open and will wait to hear from the creator of this thread. If you have any other questions or issues, please feel free to start a new thread.

Best regards,
Yigit

Hi,

Can you please update Enfold to the latest version 4.0.7 via FTP – kriesi.at/documentation/enfold/updating-your-theme-files/ and check if that helps?

@Alex I believe this was fixed on your installation. If you are still having issues, please start a new thread :)

Best regards,
Yigit

Hey Clement,

I checked your website, the code you inserted in functions.php file is correct and icons show up fine on my end. Have you figured it out already? :)

Best regards,
Yigit

Hi,

Issue was related older PHP versions as Victoria mentioned however Kriesi already fixed the issue and released Enfold 4.0.7. Please update the theme via FTP and overwrite all files – kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Yigit

Hi,

@Alex Glad it worked for you! :)

We will keep the thread open and will wait to hear from the creator of this thread. If you have any other questions or issues, please feel free to start a new thread.

Best regards,
Yigit

Hey Ronen,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• The URL to the login screen.
• A valid username (with full administration capabilities).
• As well as a password for that username.
• permission to deactivate plugins if necessary.

Best regards,
Yigit

Hey Kyle,

I connected via FTP however i am only seeing one file. Attached a screenshot in private content field. If you have logins to cPanel, please post them here too so we can try updating the theme via cPanel

Best regards,
Yigit

• This reply was modified 8 years, 11 months ago by Yigit.

Hey!

I believe it would be the best if you went to Enfold theme options > General Layout > Dimensions and change sidebar/content ratio.

Alternatively, you can add following code to Quick CSS in Enfold theme options under General Styling tab to decrease font size

.widget_text {
    font-size: 12px;
}

Cheers!
Yigit