Page 654 – Support | Kriesi.at – Premium WordPress Themes

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July 25, 2017 at 9:41 pm in reply to: avia-mailchimp-form size #829812

Yigit
Keymaster

Hi Dee007!

Hope you are doing well :)

Can you please post a link to your page where we can see the issue? Content elements take the width of their containers. If contact form was places inside a full width container, that might be the reason

Cheers!
Yigit

July 25, 2017 at 9:32 pm in reply to: Separated Responsive Designs #829808

Yigit
Keymaster

Hi,

Sorry for the late reply!

You are currently not using the latest version of the theme. Please update Enfold to the latest version 4.1.2 – kriesi.at/documentation/enfold/updating-your-theme-files/. We have mode some improvements on mobile experience. You can read more about the update here – http://kriesi.at/archives/enfold-4-1-mobile-improvements-photography-demos-new-gallery-and-more. Also, please see this post prior to updating the theme – https://kriesi.at/support/topic/enfold-version-4-1-update-troubles/

Best regards,
Yigit

July 25, 2017 at 9:19 pm in reply to: Header Padding #829802

Yigit
Keymaster

Hey!

I adjusted header.php file and style,css file. It does display fine when banners show up (adBlock is disabled). When they do not show up (adBlock is enabled), there is a white gap below your menu. With your current layout, it is not easily possible to find a workaround for it. Please either consider to change header style to one of the “menu below” and use the space next to your logo to display your banner or hire a freelance developer.

Regards,
Yigit

July 25, 2017 at 9:01 pm in reply to: Header Padding #829797

Yigit
Keymaster

Hey Tim,

If you do not mind, please post WP admin logins here privately so we can look into it.

Cheers!
Yigit

July 25, 2017 at 8:59 pm in reply to: Enfold Upload error #829796

Yigit
Keymaster

Hey!

5.6 is the minimum recommended PHP version to use on WordPress so it should work fine without needing to upgrade it to 7. Your website would work when updating is complete. If you would like to revert to an older version, i attached Enfold 4.0.7 in private content field. You can simply overwrite theme files via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Regards,
Yigit

July 25, 2017 at 8:54 pm in reply to: Slideshow Font Size #829791

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

July 25, 2017 at 8:53 pm in reply to: Custom Shortcode's Output Isn't Contained by #829788

Yigit
Keymaster

Hey!

You are welcome! On the bright side, you will not have this issue in future and that will make up the time :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

July 25, 2017 at 8:28 pm in reply to: Header Padding #829778
Yigit
Keymaster
Hi Tim,

This time banner did not show up so i could see the issue. The easiest way of solving it would be adding following code to Quick CSS in Enfold theme options > General Styling tab or Style.css file of your child theme
```
.header-banner-below {
    margin-top: 0;
}
```
However that might cause overlapping issues when banner shows up.

Or you can use this solution which would require more work but would be a proper solution. It seems like you have edited header.php file in your child theme. In the latest version of Enfold, header.php file was updated. Please firstly copy header.php file from parent theme once again, apply the changes you have applied previously to your file and then make sure you place your custom div’s inside “header” tag right below closing DIV of “header_main” ID and keep CSS code above

Regards,
Yigit
- This reply was modified 8 years, 8 months ago by Yigit.
July 25, 2017 at 8:16 pm in reply to: Custom Shortcode's Output Isn't Contained by #829774

Yigit
Keymaster

Hi!

Please refer to this post – https://stackoverflow.com/questions/23334359/wordpress-shortcodes-in-the-wrong-place

Cheers!
Yigit

July 25, 2017 at 8:12 pm in reply to: Slideshow Font Size #829772

Yigit
Keymaster

Hey!

Please edit your slider and then click on your slide image and go to Captions tab to change font sizes of caption titles on your slideshows – http://i.imgur.com/WskoF8M.png :)

Regards,
Yigit

July 25, 2017 at 8:09 pm in reply to: how to edit the look of category page #829770
Yigit
Keymaster
Hey annajou,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
```
.archive.tax-product_cat .term-description {
    display: none;
}
```
Best regards,
Yigit
July 25, 2017 at 8:05 pm in reply to: Header Padding #829768

Yigit
Keymaster

Hey Timothy!

I checked your website on my 15 inch laptop and 1920x1200px screen but i cannot see anything wrong. Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

Also, it might be related to admin bar of WordPress. You can try checking your website in incognito mode to see if that is the case :)

Cheers!
Yigit

July 25, 2017 at 8:02 pm in reply to: Enfold Upload error #829767

Yigit
Keymaster

Hey!

If you would like us to check the version, please post FTP and WP admin logins here privately :)

Best regards,
Yigit

July 25, 2017 at 7:49 pm in reply to: Enfold Upload error #829764

Yigit
Keymaster

Hi,

Please contact your hosting provider and ask them to upgrade PHP version, optimally to PHP7. It should be minimum 5.6. That should fix the issue :)

Regards,
Yigit

July 25, 2017 at 7:47 pm in reply to: Need to take precautions before update? #829763

Yigit
Keymaster

Hey!

Please have a backup of your old Enfold theme folder and then remove the old one, go to Appearance > Themes and activate new version :)

Cheers!
Yigit

July 25, 2017 at 7:45 pm in reply to: Merkwürdiger Abstand bei Farb-Sektion #829761

Yigit
Keymaster

Hey!

Since you are using autoptimize plugin, we are not able to check which version of the theme you are using. If you are not using the latest version 4.1.2, please update the theme – kriesi.at/documentation/enfold/updating-your-theme-files/.
We have made some mobile improvements on Enfold 4.1 release. You can read more about the update here – http://kriesi.at/archives/enfold-4-1-mobile-improvements-photography-demos-new-gallery-and-more :)

Cheers!
Yigit

July 25, 2017 at 5:56 pm in reply to: applying Facefont to the who website #829724
Yigit
Keymaster
Hi!

I changed the code to following one
```
#top .main_menu .menu li ul a, #top div .av-light-form input[type='text'] {
   font-family: 'BBCNassim' !important;
}
```
Now it is being applied on sub menu items as well however author name and category names seem to be using your font at the moment. If you have not figured those out yet, please point out the changes you would like to make by posting screenshots or links to pages where we can see those elements. You can upload your screenshot on imgur.com or Dropbox public folder and post the links here :)

Regards,
Yigit
July 25, 2017 at 5:48 pm in reply to: different order of elements in mobile view and desktop view #829715

Yigit
Keymaster

Hi,

I am closing this thread for now and we will reply to your newer thread. Let us continue there :)

Best regards,
Yigit

July 25, 2017 at 1:48 pm in reply to: Round Corners on Masonry Grid? #829635

Yigit
Keymaster

Hi,

Thank you for being a loyal Enfold user :)
We will be waiting to hear from you!

Best regards,
Yigit

July 25, 2017 at 1:38 pm in reply to: Round Corners on Masonry Grid? #829629

Yigit
Keymaster

Hi,

Sure. We can keep this thread open for you. It will be on hold until you reply and when you want us to look into it, you can simply reply to re-open this thread :)

Best regards,
Yigit

July 25, 2017 at 1:36 pm in reply to: Force Easy Slider To Stat Above The Fold #829627

Yigit
Keymaster

Hi,

Glad you figured it out! Let us know if you have any other questions or issues :)

Best regards,
Yigit

July 25, 2017 at 1:20 pm in reply to: Margins in specific text blocks #829622

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

July 25, 2017 at 1:19 pm in reply to: Round Corners on Masonry Grid? #829620
Yigit
Keymaster
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
Yigit
July 25, 2017 at 1:11 pm in reply to: Amazon ad not displaying #829615

Yigit
Keymaster

Hi,

Can you please post a link to your page? :)
We also may need temporary admin logins so please post them here privately if you do not mind

Best regards,
Yigit

July 25, 2017 at 1:05 pm in reply to: Round Corners on Masonry Grid? #829612
Yigit
Keymaster
Hi,

Please try using the code as following
```
#top .av-masonry-entry * {
    border-radius: 5px;
}
```
Best regards,
Yigit
July 25, 2017 at 8:17 am in reply to: Verstehe Lizenz nicht #829415

Yigit
Keymaster

Hi!

You are welcome! Let us know if there is anything else we can help you with :)

Regards,
Yigit

July 25, 2017 at 8:17 am in reply to: Theme Gifting #829413

Yigit
Keymaster

Hi Michael,

Thanks for contacting us!

Sure, you can gift it to someone to use only on one domain :)

Let us know if you have any other questions!

Cheers!
Yigit

July 25, 2017 at 8:14 am in reply to: Login to Kreisi.at not working and can't re-register. #829409

Yigit
Keymaster

Hi Christian,

Thanks for contacting us!

Please see private content field below for your credentials

Best regards,
Yigit

July 25, 2017 at 1:04 am in reply to: urgent – website not displaying after updated enfold. #829301

Yigit
Keymaster

Hi!

Please contact your hosting provider and ask them to upgrade your PHP version, preferably to PHP 7 and minimum 5.6. That should solve the issue.

Regards,
Yigit

July 25, 2017 at 1:02 am in reply to: Ongoing Layer Slider Issue – update? #829299
Yigit
Keymaster
Hi!

Please contact your hosting provider and ask them to upgrade your PHP version, preferably to PHP 7 and minimum 5.6. That should solve the issue.

Regards,
Yigit
- This reply was modified 8 years, 8 months ago by Yigit.
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Viewing 30 posts - 19,591 through 19,620 (of 82,625 total)

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