Hey Andreas,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Hi davidhsieh!

Please try updating the theme via FTP – kriesi.at/documentation/enfold/updating-your-theme-files/

Cheers!
Yigit

Hallo Günter,

Danke, dass Du uns kontaktierst.

Jede Domain erfordert eine eigene Lizenz, d.h. wenn Du planst das Theme auf mehr als einer Domain zu installieren, erfordert dies den Kauf einer Lizenz für jede Domain.

Die meisten Agenturen kaufen eine reguläre Lizenz für Ihren Kunden und geben Ihnen den “Purchase Code”, so dass Sie sich in unserem Support Forum registrieren können – https://kriesi.at/support/register/. Dann können Sie bei Fragen oder Problemen direkt einen Thread eröffnen.

Du kannst Ihnen dann auch den ThemeForest username and API key geben, um automatische Updates für das Theme über das WordPress Dashboard zu erhalten (http://kriesi.at/documentation/enfold/updating-your-theme-files/).

Ich hoffe, diese Info hilft Dir weiter. Gerne stehen wir für weitere Fragen zur Verfügung.

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

@media only screen and (max-width: 1190px) and (min-width: 990px) {
.html_header_top #top .av_header_stretch .container {
    width: 100%;
}
#top #header .av-main-nav > li > a {
    font-size: 11px; 
}
}

Best regards,
Yigit

Hey Heinz,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

@media only screen and (max-width: 768px) {
.responsive #top #wrap_all #header {
    position: absolute;
    background: transparent;
}}

Best regards,
Yigit

Hey Scofield,

Can you please post temporary admin logins in private content field? Also, if possible, explain the situation in English as well so we can make sure that we understood the issue clearly? :)

Best regards,
Yigit

Hi!

First page cannot be found and i cannot see any white space on the second link. Attached a screenshot in private content field below.
Please make sure that you are adding LayerSlider to your page using Advanced Layerslider element under Media elements tab of Advanced Layout Builder.

Best regards,
Yigit

Hey,

It seems like you have added it manually. Please edit your post and remove the sections you do not need :)

Regards,
Yigit

Hi,

Please try adding following code to Functions.php file in Appearance > Editor

function add_subset_func($fontlist) {
	$fontlist .= "&subset=latin,latin-ext,cyrillic,cyrillic-ext";
	return $fontlist;
}
add_filter('avf_google_fontlist', 'add_subset_func');

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

@media only screen and (max-width: 990px) {
.content {
    width: 100%!important;
    border: none!important;
}
.sidebar {
    display: none!important;
}}

Best regards,
Yigit

Hey Kilian,

No, you can use the same license however please make sure that theme names are matching. Otherwise, theme options will be overwritten.

Cheers!
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

#top .avia-logo-element-container .slide-image { background: transparent !important; }

Best regards,
Yigit

Hey Achim,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

.avia_desktop .av-masonry-entry:hover .av-masonry-image-container {
    -webkit-transform: none;
    transform: none;
}

If there are any other effects you would like to disable, please post a link to your page and point them out :)

Best regards,
Yigit

Hi!

I checked your website on my iphone 5s and Safari on macOS but cannot reproduce the issue. Attached screenshots in private content field below.
Have you flushed cache on your mobile browser after updating the theme?

As Ismael mentioned above, the issue you mention should be fixed already.

Best regards,
Yigit

Hey Sadegh,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Yigit