Hi,

Please post FTP logins here privately as well so we can look into it :)

Best regards,
Yigit

Merhabalar,

Uzgunum yine gec cevap veriyorum fakat bu siralar baya yogunum..

Bu gonderiye goz atip – https://kriesi.at/documentation/enfold/move-from-a-local-installation-to-a-live-server/ bahsedilen eklentiyi kullanarak var olan sitenizi subdomaine kopyalayabilirsiniz. Veritabaninizi tasimaniza yardimci olucak eklenti sonrasinda wp-content klasorunu subdomain’e kopyalamaniz yeterli olacaktir.
Eklenti sahiplerinede ilettiniz mi sorunu? Onlar bu tarz sorunlarin neden kaynaklaniyor olabilecegine daha hakim olmalilar

Best regards,
Yigit

Hi Silvano,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Hi Margaret,

Thanks for contacting us!

We sell premium WordPress themes and website you linked is using our Enfold theme. Please contact website owners :)

Cheers!
Yigit

Hi,

Please refer to this post and create a child theme – https://kriesi.at/documentation/enfold/using-a-child-theme/ and then copy enfold/header.php file to enfold-child/header.php and add your content manually above/below following line

	<div id='wrap_all'>

Also, Enfold 4.2 is now available – kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Yigit

Hey siteraum,

On which page are you having this issue? That issue usually occurs when HTML tags are not opened/closed properly. I corrected Strong tag on your page. For correct usage, please see – https://www.w3schools.com/tags/tag_strong.asp

Best regards,
Yigit

Hey Guilherme,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

#top #header_meta .phone-info a {
    border-left: 1px solid white;
    padding-left: 15px;
}
.sub_menu li {
    border-color: white!important;
}

Best regards,
Yigit

Hi,

Please post FTP logins here privately as well so we can check if it is something we can fix or is it something your hosting providers should look into.

Best regards,
Yigit

Shalom!

It does look center on my end. I attached a screenshot in private content field. Can you please post a screenshot so we can make sure that we are on the same page? :)

Cheers!
Yigit

Hey!

Does not using selector as “.my_custom_class a” help?
If not, would jQuery solution work for you? If it would, please add following code to Functions.php file in Appearance > Editor

function av_custom_button_class(){
?>
 <script>
jQuery(window).load(function(){
jQuery('.my_custom_class a').addClass('custom-gtm-button');
});
 </script>
<?php
}
add_action('wp_footer', 'av_custom_button_class');

Then you can use “.custom-gtm-button” selector.

Cheers!
Yigit

Hi,

Sorry for the late reply! Login credentials are not working for me.
You can applies changes on burger menu in Enfold theme options > Main Menu > Burger/Mobile Menu Styling and in Enfold theme options > Advanced Styling > Menu Links in overlay/slide out

Best regards,
Yigit

Hi,

You can refer to this post – https://kriesi.at/documentation/enfold/add-new-or-replace-advanced-layout-builder-elements-from-child-theme/ and add new elements to Advanced Layout Builder using your child theme. As Victoria mentioned, unfortunately we cannot help you with such customization as it is out of the scope of our support.

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

@media only screen and (max-width: 1060px) {
.template-shop .page-title {
    position: relative;
    left: 0!important;
}}

Best regards,
Yigit

Merhabalar,

Eger diger domainde sitenizin kopyasi yukluyse butun testleri orda yapmamiz en guvenlisi olur. Diger domain kopyasi mi? :)

Cheers!
Yigit

Hey,

Please go to Enfold theme options > Header > Header Behaviour and check “Unstick topbar” :)

Best regards,
Yigit