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Viewing 30 posts - 16,411 through 16,440 (of 82,620 total)
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  • in reply to: sorry for double ticket but… #899801

    Hi,

    Replied to your existing thread. Let us continue there.

    Regards,
    Yigit

    in reply to: google map not working #899800

    Hi,

    Can you please create temporary admin login and post it here privately so we can look into it?

    Best regards,
    Yigit

    in reply to: PHP issues with 4.2.1? Attn: Yigit #899799

    Hi Michael,

    Thanks for the information however i was not able to connect via FTP.
    As i suggested in another thread, could you too please try replacing public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-parser.class.php file with this one – https://www.dropbox.com/s/ld5iiaivyaspw50/shortcode-parser.class.php?dl=0 via FTP and check if that helps?

    Best regards,
    Yigit

    in reply to: Site down since update #899797

    Hey!

    Could you please try replacing public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-parser.class.php file with this one – https://www.dropbox.com/s/ld5iiaivyaspw50/shortcode-parser.class.php?dl=0 via FTP and check if that helps?


    @mensmaximus
    Thanks so much for your help and info! That is a great idea. We will discuss this with Kriesi :)

    Best regards,
    Yigit

    in reply to: Latest Theme Update – Site has crashed #899796

    Hey!

    Could you please try replacing public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-parser.class.php file with this one – https://www.dropbox.com/s/ld5iiaivyaspw50/shortcode-parser.class.php?dl=0 via FTP and check if that helps?

    Cheers!
    Yigit

    in reply to: Can't activate theme #899782

    Hi!

    Could you please try replacing public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-parser.class.php file with this one – https://www.dropbox.com/s/ld5iiaivyaspw50/shortcode-parser.class.php?dl=0 via FTP and check if that helps?

    Regards,
    Yigit

    in reply to: Selam Yiğit ! hii #899781

    Merhabalar,

    Lutfen bu eklentiyi kullanarak transientleri temizleyin – https://wordpress.org/plugins/artiss-transient-cleaner/.

    Eger hala guncelleme bildirimi gelmezse, API anahtarinizin dogru oldugundan emin olun. Envato API kullanarak otomatik guncellemeler uygulaniyor ama sanirim bazi sunucularda sorunlu calisabiliyormus. Oyle bir durumda manuel guncelleme yapmaniz gerekicek – kriesi.at/documentation/enfold/updating-your-theme-files/ :)

    Best regards,
    Yigit

    in reply to: Issue with latest update #899780

    Hey elames,

    Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    Users who are using PHP versions older than 7.1 have issues however we already have a hotfix for it (you may need to replace one file via FTP) but we will release an update very soon as well.

    If you would not like to apply hotfix on each site, we would recommend you to wait for the upcoming version.

    Best regards,
    Yigit

    in reply to: Cannot upgrade Enfold theme with newer version from 4.2 #899773

    Hi,

    Thanks for contacting us and sorry that you had issues.

    Could you please try replacing public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-parser.class.php file with this one – https://www.dropbox.com/s/ld5iiaivyaspw50/shortcode-parser.class.php?dl=0 via FTP and check if that helps?

    Cheers!
    Yigit

    in reply to: Uploading to WordPress Error #899769

    Hey,

    Thanks for contacting us and sorry to hear that you had issues.

    If you do not mind, could you please post FTP and WP admin logins here privately so we can install the theme for you? :)

    Cheers!
    Yigit

    in reply to: Enfold 4.2.1 upgrade #899767

    Hi Manny,

    I applied a temporary fix on your installation. After fix is reviewed by our devs, we will include it in upcoming Enfold update. Please review your website.

    Best regards,
    Yigit

    Hey Nicole,

    Please contact your hosting provider and ask them to upgrade PHP version 7.1 and that should solve the issue you are having. If it does not, please post FTP and WP admin logins here privately so we can look into it :)

    Cheers!
    Yigit

    in reply to: Search Icon hover is weird #899430

    Hey lmmoonlight,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    .html_bottom_nav_header #top #menu-item-search>a {
        padding-right: 13px;
    }
    

    Please make sure that > sign is not converted to – http://i.imgur.com/IDXRZQ3.png in Quick CSS field.

    Best regards,
    Yigit

    in reply to: Sample Pages for Child Teme #899428

    Hey,

    Thanks for contacting us!

    Please go to Enfold theme options > Demo Import and import the demo you like with a single click within a few minutes. Also, please check out Enfold video tutorials here – https://kriesi.at/documentation/enfold/videos/ :)

    Let us know if you have any other questions or issues!

    Best regards,
    Yigit

    in reply to: Remove overlay #899427

    Hey Antonio,

    I scrolled to the bottom of the page however could not see an overlay on any of your images. Have you figured it out already? If not, please elaborate on the changes you would like to make.

    If you would like to disable linked image overlays, please go to Enfold theme options > Advanced Styling and edit “Linked Image Overlay”.

    Best regards,
    Yigit

    in reply to: No Portfolio Prev/Next button #899424

    Hey Manuel,

    Please add following code to Functions.php file in Appearance > Editor

    add_filter('avia_post_nav_settings','avia_remove_fullwidth_slider_check', 10, 1);
    function avia_remove_fullwidth_slider_check($settings)
    {
    $settings['is_fullwidth'] = false;
    return $settings;
    }

    Post nav is disabled on portfolio items that has fullwidth elements by default.

    Regards,
    Yigit

    in reply to: Site down since update #899423

    Hi,

    I tried downgrading PHP version to 5.6.28 on my local installation however i still cannot reproduce the issue. It would be great if you guys could start a new thread and shared FTP and WP admin logins in private content field so we can pinpoint the issue :)

    Regards,
    Yigit

    in reply to: Enfold 4.2.1 upgrade #899418

    Hi,

    Which PHP version are you using?
    Also, could you please post FTP and WP admin logins here privately so we can look into the issue?

    Cheers!
    Yigit

    in reply to: Tema Hk #899417

    Merhabalar Yusuf,

    Memnun oldum!

    Temalarimizi sadece ThemeForest uzerinden satiyoruz ve onlarla olan anlasmamiza gore temalari direk satmamiz yada dagitmamiz yasak. Su an ThemeForest bahsettiginiz turden bir developer lisansi malesef sunmuyor.

    Sizin vereceginiz turden hizmet veren diger sahislar ve ajanslar genelde her musterileri icin ayri bir regular lisans alip hizmet bedellerine ekliyorlar tema ucretini. Sonrasinda satin alma kodunu (purchase code) musterilerine veriyorlar bu sayede musterilerin temayla ilgi soru veya sorunu oldugu zaman forumumuza kayit olup direk bizimle iletisime geciyorlar. Ayrica ThemeForest kullanici adini ve API key’i Enfold tema ayarlari bolumunden ekleyerek musterilerinizin guncellemelere erisimini saglayabilirsiniz. Tek tikla temayi guncelleyebilirler.

    Bu yontemdeki sorun, musterilerle ileride ilisiginiz kesilirse, tema sizin hesabinizdan alindigi icin tema dosyalarina erisimleri olmayacak.

    Su an en esnek, en guclu ve en kullanici dostu olan temamiz Enfold. Surukle birak sayfa olusturucusuda su an icin sadece Enfold’da var. Youtube’da boyle bir egitim videosu var Enfold ile web sayfasi olusturulan – https://www.youtube.com/watch?v=NB2JKqRL_bY. Videoya goz atarak temanin ozelliklerini ve nasil calistigini gorebilirsiniz.

    Genel bir bilgilendirme yapmak istedim. Baska her hangi sorunuz olursa onlarida seve seve yanitlamaya calisirim :)

    Best regards,
    Yigit

    in reply to: Home page changes arent saving #899415

    Hey!

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own.
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Regards,
    Yigit

    in reply to: Image mouseover problem #899411

    Hi,

    Glad you figured it out!

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

    in reply to: Remove menu under header #899410

    Hi,

    In case title was displaying and to hide it, you can simply choose “hide both” in Victoria’s secreenshot. I edited your post and chose it. Please review your website.

    Best regards,
    Yigit

    in reply to: Problemas con visualización en el móvil #899408

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Yigit

    in reply to: Selam Yiğit ! hii #899307

    Merhabalar,

    Dun yeni bir guncelleme yayinlandi – https://kriesi.at/documentation/enfold/enfold-changelog/ :)

    Best regards,
    Yigit

    in reply to: Pre-sale questions #899223

    Hi!

    You are welcome Peter! Let us know if you have any other questions :)

    Cheers!
    Yigit

    in reply to: multilanguage plugin #899222

    Hey Ozee!

    Thanks for contacting us!

    We recommend WPML which is fully compatible with Enfold. There are users who are using Polylang and qTranslate X as well however since they are not officially tested with our theme, we cannot promise if all features will work perfectly fine.

    Let us know if you have any other questions :)

    Best regards,
    Yigit

    in reply to: image in table #899102

    Hi!

    I edited Basilis’ reply above. Please see it again :)

    Best regards,
    Yigit

    in reply to: Problem with latest version #898837

    Hi,

    To look into the issue, we need to FTP and WP admin logins, but please create new thread. If you post logins credentials here in private content field, they will be visible to creator of this thread as well.

    I cannot reproduce the issue on my local installation however i do too think issue is PHP version related. If your case is urgent, please try upgrading PHP version if it is older than 7.0.

    Best regards,
    Yigit

    in reply to: Instagram Feed not loading images #898833

    Hi!

    For future readers: If you are having this issue, please update Enfold to the latest version 4.2.1 – kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Yigit

    in reply to: Removing Categories #898830

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    .home .post_delimiter {
        display: none;
    }
    

    Best regards,
    Yigit

Viewing 30 posts - 16,411 through 16,440 (of 82,620 total)