Hi,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

Hi Marine,

Yes, fix for this issue was already included :)
You are welcome! Let us know if you have any other questions or issues!

Cheers!
Yigit

Hey Giles,

Thanks for contacting us!

Since we sell our themes exclusively on ThemeForest, due to our agreement we are not allowed to sell/distribute themes directly therefore we cannot provide you a copy unfortunately. Please check out this Enfold tutorial one of our users created – https://www.youtube.com/watch?v=NB2JKqRL_bY. I think it is a great example that shows how simple it is to create websites using Enfold :)

You can change colors in Enfold theme options and most element has custom color options as well so you could easily apply your corporate colors. If you would like to add pre-defined color scheme to Enfoldt theme options, that is possible too. You can refer to this post – https://github.com/KriesiMedia/enfold-library/blob/master/actions%20and%20filters/avf_register_custom_backend_styles

Out of the box it is not possible however using plugins you could achieve that. We are also working on making theme accessible. It might be possible out of the box one day however we would not like to promise so please do not make your decision depending on it.

I hope that was helpful! If you have any other questions, please let us know :)

Cheers!
Yigit

Hey!

@cfcre You are welcome Lynnie! We are always happy to help :)

@catlis could you please start a new thread under Enfold sub forum and attach FTP and WP admin logins in private content field so we can look into it?

Best regards,
Yigit

Hi!

@cfcre I updated the file on your installation. Please review your website :)

Cheers!
Yigit

Hey Rob,

I edited your column element and gave it custom CSS class “alb-sidebar” and then added following code to bottom Style.css of your child theme

.alb-sidebar .widgettitle, .alb-sidebar .widget_media_image a {
    text-align: center;
	display: block;
}

Please review your website :)

Regards,
Yigit

Hey Lee,

Thanks for contacting us!

Did theme not work or did it not fit your needs? In case it did not work, we can look into it and fix if there are any issues :)

Regards,
Yigit

Hi,

I added additional CSS code to bottom of Style.css file that should fix date picker. Please hard refresh your browser and check once again :)

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

#text-2 .textwidget img {
    padding: 0;
}

and then remove BR tags between your image

Best regards,
Yigit

Hi,

Yes, i updated the theme firstly and then replaced the file to fix the issue :)

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hey,

I replaced header.php file via FTP and it worked. You can check out this post for more information – https://kriesi.at/support/topic/fatal-error-after-update-4/#post-929883 :)

Best regards,
Yigit

Hi,

If you have a cache plugin, please make sure to flush cache after making changes on your website.
If that does not help, please create temporary admin logins and post them here privately so we can look into it.

Best regards,
Yigit

Hi,

Sorry, i was too focused on FTP, must have overlooked.

Another possible issue could be “events_countdown.php” file. Please go to wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/ folder via FTP and delete events_countdown.php file if it exists.

As i mentioned i could not find the correct installation, if you could please point it out, we can solve it for you.

Cheers!
Yigit

Hi Roysenberg,

Thanks for contacting us!

Sorry for the inconvenience! Issue occurs on servers running PHP versions older than 5.6. I replaced header.php file on your installation to bring up backwards compatibility with older PHP versions.

Please review your website :)

Regards,
Yigit