Viewing 12 posts - 1 through 12 (of 12 total)
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  • March 20, 2018 at 2:34 am #929464
    tivo_designs

    Hi there,

    The website: (www.lastfirst.com) that I designed for my client has crashed. We updated the Enfold theme Version to 4.2.6 and WordPress Version to 4.9.4 and when we visited the site, it comes up with this:

    Fatal error: Can’t use function return value in write context in /home/lastfirst123/public_html/wp-content/themes/enfold/header.php on line 6

    I am not sure why this is happening. I have many other sites using Enfold on WordPress with the updated themes, and they are all functional. Please let us know how to fix as soon you can. Thanks!

    March 20, 2018 at 9:36 am #929615
    Victoria

    Hey tivo_designs,

    Can you please check server log for error?
    Which version of php are you running?

    Best regards,
    Victoria

    March 20, 2018 at 4:12 pm #929907
    tivo_designs

    Hi there,

    The server log for error is coming up blank. The PHP version was 5.4. We tried switching it to 7.0 and 7.11, but the website is still coming up with Fatal Error.

    March 20, 2018 at 4:18 pm #929913
    tivo_designs

    Sorry, I meant PHP version 7.0 and 7.1.

    March 20, 2018 at 5:30 pm #929984
    tivo_designs

    Update **

    I ended up reinstalling an older version of Enfold (4.2.5) and it restored the site. Is there a reason why the newer theme version is crashing the site? We obviously would like to continue to have the most up to date theme version but we would love to avoid this issue again.

    Thank you!

    March 21, 2018 at 6:26 am #930334
    Victoria

    Hi tivo_designs,

    Well, sometimes not all the files overwrite properly and so the errors might occur.

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    March 21, 2018 at 7:08 pm #930772
    tivo_designs

    Thanks Victoria,

    I’ve always been happy with your prompt responses and customer support.

    Do you have any suggestions on how to get the most up to date Theme Version without crashing the website?

    March 21, 2018 at 7:11 pm #930774
    Yigit

    Hi,

    Could you please post WP admin logins here privately as well so we can look into it?

    Best regards,
    Yigit

    March 21, 2018 at 7:14 pm #930777
    tivo_designs

    Hey Yigit,

    Login info is below…

    Just letting you know again that this is a LIVE site. Thank you!

    March 21, 2018 at 7:23 pm #930785
    Yigit

    Hey,

    I replaced header.php file via FTP and it worked. You can check out this post for more information – https://kriesi.at/support/topic/fatal-error-after-update-4/#post-929883 :)

    Best regards,
    Yigit

    March 21, 2018 at 7:34 pm #930798
    tivo_designs

    Thanks Yigit! I saw that the theme is the most up to date version too. Appreciate the help!

    March 21, 2018 at 8:07 pm #930818
    Yigit

    Hi,

    Yes, i updated the theme firstly and then replaced the file to fix the issue :)

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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