Hey!

I added following code to bottom of Style.css file of your child theme

div .products.columns-5 .product {
    width: 19.2%;
}

Please review your website :)

Regards,
Yigit

Hey Matt,

Thanks for contacting us!

You are currently using a very old version of the theme, 3.1.3. There must be a compatibility issue. Updating the theme to the latest version 4.2.6 would fix the issue.

However I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Hey Preiss!

Thanks for contacting us!

Your purchase code seems invalid. Please check out this screenshot to find your purchase to register to our support forum

After logging in, you can start new threads under Enfold sub forum :)

Cheers!
Yigit

Hi,

I deleted your widget and added it once again, flushed cache on both plugins and it worked. Please review your website and apply the same procedure on your other sites as well :)

Cheers!
Yigit

Hi,

We will keep the thread open and wait to hear from you.
If you would like us to update the theme for you, please post FTP and WP admin logins here privately :)

Best regards,
Yigit

Hey Verena,

Thanks for contacting us!

Yes, that would be possible. In fact, Enfold demos are all hosted on a multisite environment. Those are subdirectories however using it on subdomains should not make any difference. You would need to set up WordPress a little differently to use subdomains on multisite however that has nothing to do with the theme :)

I hope that helps! Let us know if you have any other questions or issues :)

Best regards,
Yigit

P.S.: Yes, our company is based in Austria however we have moderators from all over the world to be able to be there at all times for our users :)

Hi Todd,

Could you please try deleting your Instagram widget and then insert it once again and check if that helps?

Best regards,
Yigit

Hi,

I was fixing the issue and it seems like you have removed the installation again :)

Regards,
Yigit

Hi Ricardo,

I connected to your server via FTP however i could not find your installation inside public_html folder. Have you deleted all WordPress files?

Best regards,
Yigit

Hey,

Please check out tutorial videos here – https://kriesi.at/documentation/enfold/videos/. Fellow Enfold user contributed videos explaining each element so i believe it will be helpful :)

Regards,
Yigit

Hi,

I could not check the exact issue thinking it was urgent so first goal was to fix the issue therefore unfortunately i cannot comment more but since updating the file helped, it means file was broken :)

You are welcome! Let us know if you have any other questions or issues!

Regards,
Yigit

Hi Stewart,

Thanks for contacting us!

Please see private content field below :)

Regards,
Yigit

Hey Dave,

Thanks for contacting us!

Best regards,
Yigit

Hi,

As mentioned before, issue occurs on old PHP versions. You can check out this post – https://kinsta.com/blog/php-7-hhvm-benchmarks/ and decide for yourself if you would like to continue using older version of PHP. We have fixed the issue by providing backwards compatibility, even though we do not recommend older PHP versions.

Please contact Envato support to request a refund. Since payment process is managed by them, you would need to contact them regarding your refund request as well.

Regards,
Yigit

Hi!

Please post FTP and WP admin logins in private content field so we can look into it.

Best regards,
Yigit