Page 490 – Support | Kriesi.at – Premium WordPress Themes

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May 7, 2018 at 12:04 pm in reply to: Multiple mobile header issues. #952631
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
```
@media only screen and (max-width: 767px) {
.responsive #top .av_header_transparency.av_alternate_logo_active .logo a > img {
    opacity: 0;
}
.responsive #top .av_header_transparency .logo img.alternate {
    display: block;
}}
```
Please make sure that > sign is not converted to – http://i.imgur.com/IDXRZQ3.png in Quick CSS field.

Best regards,
Yigit
May 7, 2018 at 10:58 am in reply to: Country prefix on contact form #952592

Yigit
Keymaster

Hi cipriana,

Please consider using a more advanced contact form such as – https://wordpress.org/plugins/contact-form-7/ then refer to this post – https://contactform7.com/checkboxes-radio-buttons-and-menus/

Regards,
Yigit

May 7, 2018 at 10:57 am in reply to: Woocommerce Column Count – how to change #952591

Yigit
Keymaster

Hi,

Could you please post a link to your page? CSS adjustments might be necessary :)

Cheers!
Yigit

May 7, 2018 at 10:57 am in reply to: Displaying Slider via PHP #952590

Yigit
Keymaster

Hey,

Could you please elaborate? Where exactly would you like to display your slider? As Rikard mentioned, you can enable debugging mode and use shortcode on your page instead, which would be an easier solution :)

Best regards,
Yigit

May 7, 2018 at 10:55 am in reply to: Enfold #952589

Yigit
Keymaster

Hallo Aki,

Danke, dass Du uns kontaktierst.

Jede Domain erfordert eine eigene Lizenz, d.h. wenn Du planst das Theme auf mehr als einer Domain zu installieren, erfordert dies den Kauf einer Lizenz für jede Domain.

Die meisten Agenturen kaufen eine reguläre Lizenz für Ihren Kunden und geben Ihnen den “Purchase Code”, so dass Sie sich in unserem Support Forum registrieren können – https://kriesi.at/support/register/. Dann können Sie bei Fragen oder Problemen direkt einen Thread eröffnen.

Du kannst Ihnen dann auch den ThemeForest username and API key geben, um automatische Updates für das Theme über das WordPress Dashboard zu erhalten (http://kriesi.at/documentation/enfold/updating-your-theme-files/).

Ich hoffe, diese Info hilft Dir weiter. Gerne stehen wir für weitere Fragen zur Verfügung.

Best regards,
Yigit

May 7, 2018 at 10:54 am in reply to: Where can I purchase "enfold-2017" #952588

Yigit
Keymaster

Hey John,

Thanks for contacting us!

You can purchase Enfold here – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990?ref=Kriesi. All Enfold demos – https://kriesi.at/themes/enfold-overview/ are included and you can import Enfold 2017 demo in Enfold theme options > Demo Import with a single click within a few minutes :)

If you have any other questions, please let us know!

Regards,
Yigit

May 4, 2018 at 9:02 pm in reply to: Serif Ampersand Issue #951855

Yigit
Keymaster

Hi,

I went Pagely settings and purged all cache and CDN. Please review your website :)

Best regards,
Yigit

May 4, 2018 at 7:56 pm in reply to: crash site #951831

Yigit
Keymaster

Hi,

Please go to /wp-content/themes/enfold/config-templatebuilder/avia-shortcodes folder via FTP and delete events_countdown.php file. It is duplicated. If you would like us to fix it for you, please post FTP logins here privately.

Best regards,
Yigit

May 4, 2018 at 7:55 pm in reply to: how to start the call? #951828

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

May 4, 2018 at 7:13 pm in reply to: how to start the call? #951820
Yigit
Keymaster
Hey Greta,

Please try inserting the link as following
```
tel:+1800229933
```
Cheers!
Yigit
May 4, 2018 at 7:09 pm in reply to: Denied Access to Theme Update #951818

Yigit
Keymaster

Hi,

Are you using a multisite network? If so, you would need to have super admin role.
If you are using a very old version of the theme, please try updating the theme via FTP – https://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Yigit

May 4, 2018 at 7:07 pm in reply to: Button open link in new window doesn't work #951817

Yigit
Keymaster

Hi,

Please update Enfold to the latest version 4.3.1 – https://kriesi.at/documentation/enfold/updating-your-theme-files/. You can read about the latest update here – https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow

Best regards,
Yigit

May 4, 2018 at 7:02 pm in reply to: Site crashes after updating to the latest version of theme #951814

Yigit
Keymaster

Hi,

Please delete old Enfold theme from your installation and then update newer version you are using to the latest 4.3.1, preferably via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/

I tried FTP logins you posted earlier but they did not work for me.

Best regards,
Yigit

May 4, 2018 at 6:55 pm in reply to: Serif Ampersand Issue #951811
Yigit
Keymaster
Hi,

Please try following code
```
.special_amp {
    font-family: sans-serif;
    font-size: inherit!important;
    font-style: inherit;
    font-weight: lighter!important;
    color: inherit!important;
}
```
and flush cache. If that too does not help, please post WP admin logins here privately so we can look into it.

Best regards,
Yigit
May 4, 2018 at 5:39 pm in reply to: Serif Ampersand Issue #951789

Yigit
Keymaster

Hi,

Please refer to @Guenni007’s post.

@Guenni007 Thanks! :)

Best regards,
Yigit

May 4, 2018 at 5:39 pm in reply to: The Theme doesn't work… header problem #951788

Yigit
Keymaster

Hey,

Yes, that is the issue. Please update Enfold to the latest version – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and issue should be solved :)

Cheers!
Yigit

May 4, 2018 at 5:18 pm in reply to: Enfold Showcase #951780

Yigit
Keymaster

Hi,

@Diezel23 Looks great!

Best regards,
Yigit

May 4, 2018 at 4:13 pm in reply to: Unable to update theme from 4.2 to 4.3.1 including doing a manual update #951749

Yigit
Keymaster

Hi,

I re-uploaded the theme. Could you please review your website again?

Best regards,
Yigit

May 4, 2018 at 3:53 pm in reply to: Footer Background Color #951738

Yigit
Keymaster

Hi,

Glad Jordan could help! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

May 4, 2018 at 3:42 pm in reply to: milestone – Timeline : change H2 style in the date element #951731

Yigit
Keymaster

Hi,

Glad Vinay could help! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

May 4, 2018 at 3:05 pm in reply to: Unable to update theme from 4.2 to 4.3.1 including doing a manual update #951716

Yigit
Keymaster

Hi,

From the error code it seems like it’s coming from “bmhyjueaed” installation and not “easytravelxx7g”. I am now deleting Enfold theme on “bmhyjueaed” and will re-upload after that.

Best regards,
Yigit

May 4, 2018 at 12:48 pm in reply to: Last enfold update #951605

Yigit
Keymaster

Hi,

Glad you figured it out! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

May 4, 2018 at 12:47 pm in reply to: Theme Update Fails #951604

Yigit
Keymaster

Hi,

Please try updating the theme via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/. Firstly, please delete /wp-content/themes/enfold folder and re-upload it to make sure all files are overwritten. If you need assistance, please let us know :)

Regards,
Yigit

May 4, 2018 at 12:21 pm in reply to: Disabling Google Fonts and loading them from own server instead #951584

Yigit
Keymaster

Hi,

Thanks for your input! We will include custom font uploader to the theme soon so you will be able to serve fonts from your own server. Currently it is being tested and improved.

Best regards,
Yigit

May 4, 2018 at 12:18 pm in reply to: Column clickable Code doesn"t work any more #951581

Yigit
Keymaster

Hi,

Ever since Enfold 4.3, you can apply links to columns and cells without needing extra customization :)

Regards,
Yigit

May 4, 2018 at 12:06 pm in reply to: Hide play button on mobiles #951570

Yigit
Keymaster

Hi,

Great! Let us know if you have any other questions or issues :)

Best regards,
Yigit

May 4, 2018 at 12:05 pm in reply to: Unable to update theme from 4.2 to 4.3.1 including doing a manual update #951569

Yigit
Keymaster

Hi,

I deleted Enfold folder and re-uploaded it however your site is still down. I am getting permission error trying to delete cache folder/files. If there is a server side caching, could you please try flushing it?

Best regards,
Yigit

May 4, 2018 at 10:17 am in reply to: (NEED HELP ASAP) MAJOR Issue with lightbox window (for youtube/vimeo videos) #951490

Yigit
Keymaster

Hi,

I believe when CDN was turned off, you were still seeing cached version. I checked your website again and i can see custom CSS code is now being applied and i am not able to reproduce the issue any more. Could you please confirm? :)

Best regards,
Yigit

May 4, 2018 at 10:14 am in reply to: Hide play button on mobiles #951487

Yigit
Keymaster

Hi!

Glad you figured it out! :) Shall we mark this thread as resolved?

Regards,
Yigit

May 4, 2018 at 10:12 am in reply to: av_one_full Probleme #951485
Yigit
Keymaster
Hi John,

You are using transparent glassy header on your page, that is why there was no padding on top. I added following code to style.css file of your child theme
```
.html_header_transparency #main {
    padding-top: 30px !important;
}
```
Please review your website :)

Regards,
Yigit
Author

Posts

Viewing 30 posts - 14,671 through 14,700 (of 82,620 total)

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