Hi Monica,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

Please try a WordPress transients cleaner plugin if you do not receive auto updates and make sure your API key in the theme settings is correct under Enfold > Theme Update.

If it does not help, I am afraid you might need to update the theme manually via FTP.

Unfortunately, not all Server environments are able to make use of the auto-update feature provided by ThemeForest.

Best regards,
Yigit

Hey Birgit,

Please go to /wp-content/themes/enfold via FTP, delete it and re-upload the theme – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp. Issue occurs when folders are merged instead of replaced and re-installing theme should help :)

Best regards,
Yigit

Hey Ari,

Could you please elaborate on the changes you would like to make and post FTP and WP admin logins here privately?

Best regards,
Yigit

Hi,

@zanardelligolf I edited following line in /enfold/config-templatebuilder/avia-shortcodes/av-helper-slideshow.php

if(is_numeric($fallback_img)) $fallback_img = wp_get_attachment_image_src($fallback_img, $config['size'])[0];

and changed it to following

            if(is_numeric($fallback_img)) $fallback_img = wp_get_attachment_image_src($fallback_img, $config['size']);
                if(is_array($fallback_img)) $fallback_img = $fallback_img[0];

I will check with Gunter too.

Best regards,
Yigit

Hi Lyse,

I registered using “testing” name and it worked. Could you please elaborate on the issue?

Best regards,
Yigit

Hi,

Sorry for the late reply.

Enfold 4.4 currently works fine on PHP 5.6.31-4. Could you please switch it to PHP 7 so we can see the issue?

Best regards,
Yigit

Hi,

Sorry for the late reply!

I changed following custom CSS code

/* weißen Bereich auf Startseite am Desktop nach links rücken */
@media only screen and (min-width: 1000px) {
#top div .no_margin {
margin-left: -17%;
height: 100%;
}}

to following

/* weißen Bereich auf Startseite am Desktop nach links rücken */
@media only screen and (min-width: 1000px) {
#top div .custom-left {
margin-left: -17%;
height: 100%;
}}

then i enabled Custom CSS field for ALB elements – https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#turn-on-custom-css-class-field-for-all-alb-elements and gave “custom-left” class to your left aligned column on homepage.

Please review your website :)

Best regards,
Yigit

• This reply was modified 7 years, 10 months ago by Yigit.

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Yigit

Hi,

Could you please post a link to your website and a screenshot showing the changes you would like to make so we can make sure we are on the same page? :)
You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.

Cheers!
Yigit

Hi,

Please update Enfold to the latest version 4.4 – https://kriesi.at/archives/enfold-4-4-and-the-gdpr-general-data-protection-regulation. Font uploader feature was added to the theme :)

Regards,
Yigit

Hi Sandra,

Thanks for contacting us!

You can check out our themes and their prices here – https://kriesi.at/theme-overview.
Each domain requires a new license however you can use the same license on your staging and production site.

I hope that helps! If you have any other questions, please let us know :)

Cheers!
Yigit

P.S.: If you would like to receive replies in German, please let us know so our German speaking moderators can help :)

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi John,

Thanks for contacting us!

Could you please try updating the theme via FTP and overwrite all files – https://kriesi.at/documentation/enfold/how-to-install-enfold?

Also, please post your purchase code in private content field so we can reset your forum account :)

Cheers!
Yigit

Merhabalar :)

Thanks for contacting us!

You can download pre-built child theme here – http://kriesi.at/documentation/enfold/how-to-install-enfold

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)

Cheers!
Yigit