Hey,

Thanks for contacting us!

Have you tried contacting Envato support? Since purchase and download processes are managed by them, they might be able to help you better.

To be able to download the latest version of Enfold, you would need to login on ThemeForest with account you used to purchase the theme and then to go to Downloads page. Then you can refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and update the theme and insert your Personal Token to receive auto updates.

I am afraid updating the theme would not be possible without having an access to your ThemeForest profile.

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

#footer {
    padding-bottom: 5px;
}

Best regards,
Yigit

Hi,

We have made a huge discount on Extended License as well. You can purchase it now only for $1999 :)

Cheers!
Yigit

Hi Edwin,

Thanks for contacting us!

Yes, you would be able to manually update Enfold to the latest version 4.5 and use new Personal Token which replaced API keys to receive auto updates if you purchase your own license.

Please register to our support forum – https://kriesi.at/support/register/ using your purchase code and refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ :)

Regards,
Yigit

Hi,

Glad Mike could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hey AlidaKal,

I replied to your thread here – https://kriesi.at/support/topic/css-changes-in-enfold-child-are-not-visible-in-frontend/
Please do not create duplicated threads as it is making it harder for us and for other users to follow. Thanks!

Best regards,
Yigit

Hey Søren,

Thanks for contacting us!

You would need to update Enfold to the latest version 4.5 manually and insert Personal Token in Enfold theme options to receive auto updates. You can read more about it here – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/

You do not need to purchase the theme once again. You can simply login on ThemeForest account you used when purchasing the theme and download the latest version in Downloads page :)

Let us know if you have any other questions!

Regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hey Carl,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

Not at all Mike! We hope they like ease of use of Enfold :)

Let us know if you have any other questions!

Regards,
Yigit

Hey Michael,

Thanks for contacting us!

If you have a valid Enfold license, you can go ahead and set up a test site for your client.

Cheers!
Yigit

Hey kisys,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

#top .av-submenu-container.av-sticky-submenu {
    z-index: 301;
}

Best regards,
Yigit

Hi!

Could you please post full FTP logins? I tried updating the theme using a plugin however i guess there is a conflict with another plugin so it did not work.

Cheers!
Yigit