Hi,

We are only able to make discount on the theme for all and as mentioned we are planning to do that next week. Please consider subscribing to our newsletter – https://kriesi.at/newsletter to be informed :)

Best regards,
Yigit

Hi,

Your account is not deleted however it does not match with email you shared. I attached correct email address in private content field.

Please try setting up a new password here – https://kriesi.at/support/register/?action=lost_pw

If you would like us to edit your old account and update your email, we can simply delete your new account “blaircomm1” and use your new email on your old account :)

Best regards,
Yigit

Hey Mauro,

Enfold is $59 – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990?ref=Kriesi. We will probably make a discount next week so please keep an eye on that if the 3rd option turns out to be the only option :)

Regards,
Yigit

Hi,

I updated web.config by referring to this post – https://hotcakescommerce.zendesk.com/hc/en-us/articles/210926903-HTTP-404-Not-Found-Error-with-woff-or-woff2-Font-Files and it helped. Please review your website.

Regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

Your PHP version was 5.4. I set it to 7.2 and that fixed the issue. Please review your website now.

Best regards,
Yigit

Hi,

Could you please post FTP and WP admin logins here privately so we can look into it?

Best regards,
Yigit

Hi,

It looks fine on my end. Please make sure to flush browser cache and refresh your page a few times.

Best regards,
Yigit

Hi,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hey,

It seems like you have following custom CSS code in Enfold theme options > General Styling > Quick CSS field

.avia-icon-list .av-iconlist-empty .iconlist_title {
    margin-top: 17px;
}

Please change it to following

.avia-icon-list .av-iconlist-empty .iconlist_title {
    margin-top: 10px;
}

Best regards,
Yigit

Hey,

Thanks for contacting us!

Please login to our support forum and refer to this post – https://kriesi.at/documentation/enfold/theme-registration/.
I checked your email and purchase code and it seems like you are already registered to our support forum so if you do not remember your password, please change it here – https://kriesi.at/support/register/?action=lost_pw

Regards,
Yigit

Hi Sacha,

Please see private content field below :)

Cheers!
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi Maurizio,

Sorry to hear about that. If you change your mind and would like our assistance, please let us know and we will gladly try to help :)

Cheers!
Yigit