Page 396 – Support | Kriesi.at – Premium WordPress Themes

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Author

Posts
May 23, 2019 at 3:00 pm in reply to: Change of email for the account #1103679

Yigit
Keymaster

Hi,

Thanks for contacting us!

We have updated your email address :)

Best regards,
Yigit

May 23, 2019 at 2:57 pm in reply to: We have developed and released a new Open Source iconic font #1103678

Yigit
Keymaster

Hey,

Thanks for contacting us!

I tried importing your icon fonts however it did not work because SVG files were missing. If you are considering adding those to download folder, our users could easily import and we can gladly mention font Kiko in our documentation :)

Cheers!
Yigit

May 23, 2019 at 2:32 pm in reply to: Can't change password – Please help #1103672

Yigit
Keymaster

Hey Morten,

Thanks for contacting us!

We have reset your forum account. Please see private content field below :)

Regards,
Yigit

May 20, 2019 at 7:30 pm in reply to: Theme Incarnation 2 #1102552

Yigit
Keymaster

Hi,

Thanks for contacting us!

Incarnation theme is no longer in production and will not be updated. You can read more about it in this blog post – https://kriesi.at/archives/wordpress-5-0-and-enfold-4-5-1

That being said, i attached the latest available version of Incarnation theme in private content field. Please try updating the theme via FTP :)

Regards,
Yigit

May 20, 2019 at 7:27 pm in reply to: AviaFramework Version 1 – Update #1102551

Yigit
Keymaster

Hi,

I attached the latest version of Angular in private content field. Please try updating the theme via FTP.

Best regards,
Yigit

May 17, 2019 at 7:07 pm in reply to: Inherited Enfold site #1101920
Yigit
Keymaster
Hi,

Thanks for contacting us!

That is because you have following custom CSS code in Appearance > Editor > Style.css file
```
#header_meta .container {
    width: 1100px;
    position: absolute;
    top: 40px;
}
```
Please change it to following
```
#header_meta .container {
    width: 750px;
    position: absolute;
    top: 40px;
    right: 10px;
}
```
We only provide support to our registered users. If you have any other questions or issues in future, please firstly contact previous developer to receive purchase information :)

Best regards,
Yigit
May 17, 2019 at 7:02 pm in reply to: I signed up with the wrong email #1101919

Yigit
Keymaster

Hi,

Thanks for contacting us!

We have updated your forum account. Please find your credentials in private content field below :)

Cheers!
Yigit

May 17, 2019 at 5:46 pm in reply to: Love your Enfold product – but you provide ZERO support #1101899

Yigit
Keymaster

Hi,

Replied to your thread here – https://kriesi.at/support/topic/please-please-please-need-help-from-kriesi-staff/. Let us continue there.

Regards,
Yigit

May 17, 2019 at 5:23 pm in reply to: PLEASE PLEASE PLEASE — Need help from Kriesi Staff #1101875

Yigit
Keymaster

Hi,

I believe you might be checking the content from your email so you are not seeing private content section. Please make sure you click on the link and view the thread on our support forum.

I deleted your account and registered again using your ” (Email address hidden if logged out) ” email. Please make sure to check your spam folder as well.

Best regards,
Yigit

May 17, 2019 at 5:17 pm in reply to: AviaFramework Version 1 – Update #1101872

Yigit
Keymaster

Hey,

You can go to Appearance > Themes and click on Angular to see it’s version number. Alternatively, you can go to Appearance > Editor > Style.css file :)

Regards,
Yigit

May 16, 2019 at 2:56 pm in reply to: Enfold #1101463

Yigit
Keymaster

Hi,

Please make sure to flush cache and refresh your page a few times.
If it does not help, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum and attach temporary admin logins in private content field so we can look into it.

Cheers!
Yigit

May 16, 2019 at 2:24 pm in reply to: When Update Page, Some section are gone #1101448

Yigit
Keymaster

Hi,

Glad Rikard could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

May 16, 2019 at 2:22 pm in reply to: Different Menu for mobile #1101447
Yigit
Keymaster
Hi!

Please go to Appearance > Menus and click on “Screen Options” on the top right and check “CSS Classes” then edit your menu elements and give them custom classes as in example – http://i.imgur.com/RPC1DZz.png
Then add new custom links without anchors and add following code to Quick CSS in Enfold theme options under General Styling tab
```
@media only screen and (max-width: 990px) {
.hide-on-mobile { display: none !important; }}
@media only screen and (min-width: 990px) {
.hide-on-desktop { display: none !important; }}
```
Regards,
Yigit
May 16, 2019 at 2:17 pm in reply to: body background #1101445

Yigit
Keymaster

Hi,

Glad Rikard could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

May 16, 2019 at 1:06 pm in reply to: Buy Enfold for localhost #1101424

Yigit
Keymaster

Hey Vasco,

Thanks for contacting us!

Yes, you can use the same license on your testing and live server :)

Cheers!
Yigit

May 16, 2019 at 1:04 pm in reply to: Sponsored post #1101422

Yigit
Keymaster

Hi,

Thanks! You too have a great day :)

Best regards,
Yigit

May 16, 2019 at 1:02 pm in reply to: Einsatz Enfold bei Kunden #1101420

Yigit
Keymaster

Hi Tim,

Thanks for contacting us!

Yes, each domain requires a new license therefore you would need to purchase a separate license for each project from ThemeForest. Unfortunately ThemeForest currently does not offer such “package” however you can give the purchase code to your clients so they can register to our support forum and contact us whenever they have a question or an issue. An generate a Personal Token, so they would receive auto updates from WordPress dashboard.

I hope that helps! Let us know if you have any other questions :)

Cheers!
Yigit

May 16, 2019 at 12:58 pm in reply to: Sponsored post #1101417

Yigit
Keymaster

Hey Frederick!

Thanks for contacting us!

We are currently not accepting sponsored posts. Thanks for your offer though!

Best regards,
Yigit

May 16, 2019 at 12:55 pm in reply to: Really Really Frustrated – NEED HELP PLEASE #1101414

Yigit
Keymaster

Hey,

Thanks for contacting us!

I reset your forum account. Please find your login credentials in private content field below :)

That issue usually occurs when there is broken HTML on your page. We would like to check it so please login to our support forum and start a new thread under Enfold sub forum and attach admin logins in private content field. You can use (Email address hidden if logged out) but please attach logins in your post so any available moderator can look into it :)

Best regards,
Yigit

May 16, 2019 at 12:52 pm in reply to: Is there a solution to add icons from the outside? #1101412

Yigit
Keymaster

Hey,

I replied to your thread here – https://kriesi.at/support/topic/is-there-a-solution-to-add-icons-from-the-outside/. Let us continue there :)

Regards,
Yigit

May 16, 2019 at 12:52 pm in reply to: Is there a solution to add icons from the outside? #1101411

Yigit
Keymaster

Hey,

Thanks for contacting us!

Please refer to this post – https://kriesi.at/documentation/enfold/icon/#adding-your-own-fontello-or-flaticon-icons-

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)

Best regards,
Yigit

May 16, 2019 at 12:50 pm in reply to: Footer #1101409

Yigit
Keymaster

Hi Marie,

Please go to Enfold theme options > Footer and set Footer Columns to 4 and then go to Appearance > Widgets and add Text widget to each Footer Column and simply add widget title and content into your widgets :)

Best regards,
Yigit

May 16, 2019 at 12:25 pm in reply to: Audio Player – non stop after playing last song #1101403

Yigit
Keymaster

Hi,

Great! Thanks for reporting back!
Let us know if you have any other questions or issues :)

Best regards,
Yigit

May 15, 2019 at 3:22 pm in reply to: Audio Player – non stop after playing last song #1101091

Yigit
Keymaster

Hey,

Please replace enfold/config-templatebuilder/avia-shortcodes/audio-player/audio-player.css file with following one – https://pastebin.com/nuSsyvBZ and replace enfold/config-templatebuilder/avia-shortcodes/audio-player/audio-player.php file with – https://pastebin.com/LSa0NnAp
Fix will be included in upcoming update :)

Best regards,
Yigit

May 14, 2019 at 5:54 pm in reply to: Update after 6 Months #1100708

Yigit
Keymaster

Hey,

Thanks for contacting us!

No, you do not. You receive updates free of charge. Please simply login on ThemeForest with the account you purchased the theme and download the latest version of Enfold from Downloads page :)

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)

Cheers!
Yigit

May 10, 2019 at 5:36 pm in reply to: How to add a custom field to a portfolio with ACF? " #1099344
Yigit
Keymaster
Hi,

Please create a enfold-child/shortcode folder and place your file you copied from enfold/config-templatebuilder/avia-shortcode there or change the code to following one
```
add_filter('avia_load_shortcodes', 'avia_include_shortcode_template', 15, 1);
function avia_include_shortcode_template($paths)
{
  $template_url = get_stylesheet_directory();
      array_unshift($paths, $template_url.'/config-templatebuilder/avia-shortcode/');

  return $paths;
}
```
Best regards,
Yigit
May 10, 2019 at 4:19 pm in reply to: How to add a custom field to a portfolio with ACF? " #1099310

Yigit
Keymaster

Hi,

Have you referred to this post – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb? After adding the code to functions.php file of your child theme and adding the file inside /shortcodes/ folder on your child theme should work.

Best regards,
Yigit

May 10, 2019 at 3:59 pm in reply to: WordPress Enfold Theme – Upate API Token #1099307

Yigit
Keymaster

Hi Nicola,

I checked your website on my iphone and i am able to navigate to Datenschutz and Impressum pages. For Contact page, please go to Enfold theme options > Main Menu > Burger/Mobile Menu and make sure to create clones in “Clone title menu items to submenu”

Best regards,
Yigit

May 10, 2019 at 2:01 pm in reply to: WordPress Enfold Theme – Upate API Token #1099276

Yigit
Keymaster

Hi,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer. If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

May 10, 2019 at 1:39 pm in reply to: Share this entry #1099270

Yigit
Keymaster

Hi,

You are welcome!
Our devs have fixed the issue and it will be included in upcoming update :)

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 11,851 through 11,880 (of 82,585 total)

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