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Hi,
You are welcome! Let us know if you have any other questions :)
Best regards,
YigitHi,
You can simply update to the latest version and those files will be overwritten :)
If you have not inserted Personal Token, you can generate one and insert it in Enfold theme options to receive auto updates and apply them from WordPress dashboard – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
If you would like to update via FTP, please see – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
YigitHi,
Please add following code to Quick CSS as well
.html_header_sidebar #top #header { width: 230px; } .html_header_left #main { margin-left: 230px; } #top #header .av-main-nav > li > a { text-align: center; }Best regards,
YigitHi,
We provide support to our users through our support forum.
You can start new threads with your questions here – https://kriesi.at/support/forum/enfold/#new-post and we will provide you support :)Best regards,
YigitHi Stan,
Thanks for contacting us!
I have attached Enfold 4.5.7 in private content field just in case but i would like to inform that we have just released Enfold 4.6.1 to fix the issues introduced in 4.6. Please try updating the theme first :)
Regards,
YigitHey,
@jacksgallery We have just released Enfold 4.6.1. Could you please update the theme to the latest version?
We would recommend you to update the theme on a staging server first to be on the safe side :)Best regards,
YigitSeptember 5, 2019 at 3:44 pm in reply to: Update 4.6 makes cookie consent reload every time #1134454Hi,
[av_privacy_allow_cookies] needed to be enabled for cookies to work correctly, when disabled it was breaking the logic.
We have just released Enfold 4.6.1 which has a fallback so this issue will not occur. Please update Enfold to the latest version and report back.
We will update change log on ThemeForest and our documentation soon. Change log for Enfold 4.6.1 is as following
added: heading tags selection to sliders: - fullscreen slider - fullwidth easy slider added: backwards comp. support for theme support: - avia_template_builder_custom_css - avia_template_builder_custom_tab_toogle_id added filter: avf_alb_tinymce_ignore_indent_fix - allows to supress fix for individual pages added filter: avf_avia_backend_truncate_string - modify string before it is truncated e.g. for excerpt fixed: DSGVO/GDPR problem with new cookies: fallback solution if not in custom modal popup fixed: checkboxes of privacy policy messages not working fixed: a compatibility issue with Multilang Plugins and Enfold Version 4.6 fixed: ALB tinyMCE tab indent/dedent not working for lists in visual mode improved: moved audio player after videos in ALB menu updated: German language file DE_formal updated: Italian language fileBest regards,
YigitHey Michael,
Thanks for contacting us!
Yes, in your case, you can use existing license on another website since old website is no longer in use :)
Let us know if you have any other questions!
Cheers!
YigitHi James,
Thanks for contacting us!
1- We have online Enfold documentation – https://kriesi.at/documentation/enfold/ (please Google “Enfold documentation” if link is not visible) where we have many instructions and code snippets. If you decide to purchase Enfold, you can register to our support forum and contact us whenever you have a question or an issue.
2- You can simply go to Enfold theme options > Demo Import and click “import” button on Construction demo and it will be imported within few minutes.
3- Yes, images used in demos are included in them.
I hope that helps! Let us know if you have any other questions :)
Cheers!
YigitHi Hamza,
Thanks for contacting us!
Please try inserting your link as following
<a href="skype:username?call">Call Me</a>If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)
Cheers!
YigitHi,
Please delete following codes
.html_header_sidebar .logo { margin-right: -70px !important; } .html_header_sidebar .logo { margin-right: -10px !important; }and change following one
.html_header_sidebar .logo { width: 40% !important; padding: 0px !important; border-width: 0px !important; }to following
.html_header_sidebar .logo { width: 40% !important; padding: 0px !important; border-width: 0px !important; margin: auto; float: none; }Best regards,
YigitHi,
We have reset your forum account. Please find credentials in private content field below.
After logging in, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post :)
Best regards,
YigitSeptember 4, 2019 at 7:49 pm in reply to: Downgrade to 4.5.7 necessary (Broken webshop basket) #1134048Hi,
Login credentials did not work for me. Could you please check them once again?
Best regards,
YigitSeptember 4, 2019 at 5:46 pm in reply to: Downgrade to 4.5.7 necessary (Broken webshop basket) #1133981Hi,
If you have not downgraded, could you please post temporary admin logins here privately so we can quickly check your cookie settings?
Regards,
YigitSeptember 4, 2019 at 5:41 pm in reply to: Downgrade to 4.5.7 necessary (Broken webshop basket) #1133972Hi,
Could you please create a testing site where we can see the issue?
I checked it on my fresh local installation with Enfold 4.6 and WooCommerce 3.7.0 however i cannot reproduce the issue as well. I tried it as admin and as visitor on incognito window.Regards,
YigitHi Nicolai,
Thanks for contacting us!
You are using a very old version of Enfold which is not compatible with PHP 7.x.
You can login on ThemeForest with the account you have purchased Enfold and go to Downloads page to download the latest version of the theme. If someone else purchased the theme for you and you do not have any contact or information, you might need to purchase new license on ThemeForest – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990. If you are going to need to purchase a license, please hurry as theme is currently on sale :)
Best regards,
YigitHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
@media only screen and (max-width: 768px) { .av-logo-container .inner-container { height: auto; }}Best regards,
YigitHi,
Please refer to this post – https://my.bluehost.com/hosting/help/ftpaccounts
Best regards,
YigitSeptember 4, 2019 at 8:53 am in reply to: Theme Updates No Updates available. You are running the latest version! (3.8.5) #1133676Hey,
Thanks for contacting us!
You are currently using a very old version of Enfold, therefore we would recommend you to have a backup and then update the theme via FTP – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
You can login on ThemeForest with the account you purchased Enfold and go to Downloads page to download the latest version of the theme :)
Cheers!
YigitHi,
Thanks for contacting us!
You can register to our support forum using your purchase code here – https://kriesi.at/support/register/ and then start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post
If you have already registered, please post your purchase code here privately so we can reset your forum account :)
Best regards,
YigitHey!
Great!
We would still like to look into the issues, if you would like too, let us continue on this thread – https://kriesi.at/support/topic/version-4-6-is-broken/#post-1133652 :)Regards,
YigitSeptember 4, 2019 at 8:48 am in reply to: Fatal error in latest update and custom classes not working #1133669Hi,
I checked your website on Chrome. I accepted cookies on your frontpage and then went to Contact page but cookie consent message bar did not pop up on my end. Could you please flush browser cache and retry?
Best regards,
YigitSeptember 4, 2019 at 8:37 am in reply to: Update 4.6 makes cookie consent reload every time #1133655Hey,
@corefocusgroup it seems like you have disabled cookie consent message on your website so i could not check it.
@mshmysiteformich i checked your website however cookie consent message did not pop up on new page. Only padlock icon shows up on new pages which can be disabled in Enfold theme options > Privacy and Cookies tab.We need logins to a website where we can see the issue. If your website still has the issue, please start a new thread and attach FTP and WP admin logins in private content field. Please feel free to inform us here so we can check the threads as soon as possible.
Thanks for your patience!
Cheers!
YigitSeptember 4, 2019 at 8:25 am in reply to: URGENT: Downgrade to older version, errors with 4.6 #1133653Hey Ian!
Just provided 4.5.7 in your thread here – https://kriesi.at/support/topic/version-4-5-7-downgrade/.
If you have a staging server, could you please leave one staging site on Enfold 4.6, point out the issues you are having and provide FTP and WP admin logins so we can look into them?
Regards,
Yigit -
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