Page 357 – Support | Kriesi.at – Premium WordPress Themes

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December 11, 2019 at 3:09 pm in reply to: Promo Box inside Color Section with Promo Box Button #1164838
Yigit
Keymaster
Hi Greg,

Solution was actually pretty simple. I edited the Color Section and gave it a unique ID “home-section” and then added following code to the bottom of Quick CSS field
```
/* Fix for homepage buttons */ 
#home-section .av_promobox .avia-button.avia-size-medium {
    z-index: 9;
}
```
Please review your website :)

Best regards,
Yigit
December 11, 2019 at 3:03 pm in reply to: Image presentation mobile #1164836

Yigit
Keymaster

Hi,

Login credentials are no longer working for me. Could you please check them once again? Mentioned issues are easily fixable :)

Best regards,
Yigit

December 11, 2019 at 3:00 pm in reply to: Theme Registration Problem #1164834

Yigit
Keymaster

Hi,

Could you please create temporary admin logins and post them here privately so we can check with our Personal Token? That way we can understand if it is related to server settings or to Personal Token :)

Best regards,
Yigit

December 11, 2019 at 2:59 pm in reply to: Menu Swapper and no Burger Menu #1164833

Yigit
Keymaster

Hi,

Login credentials did not work for me. Could you please check them once again?

Best regards,
Yigit

December 11, 2019 at 2:57 pm in reply to: Shortcode to add author name to post in ALB #1164832
Yigit
Keymaster
Hi,

Please replace the code in the bottom of Functions.php file with following one
```
function av_post_author() {
	ob_start();
	echo  "<p>Written by: ". get_the_author_link() ."</p>";
	return ob_get_clean();
}
add_shortcode( 'av_author', 'av_post_author' );
```
That should fix the issue :)

Best regards,
Yigit
December 11, 2019 at 2:48 pm in reply to: social icons on page #1164829

Yigit
Keymaster

Hi Susanne,

You are welcome! Let us know if you have any other questions or issues :)

Best regards,
Yigit

December 11, 2019 at 2:47 pm in reply to: Problem with page anchor links coming from another page #1164827

Yigit
Keymaster

Hi,

It still works fine. I believe plugin authors are not updating their plugin as long as there is no compatibility issue with the latest WordPress versions so please feel free to use it :)

Best regards,
Yigit

December 11, 2019 at 2:45 pm in reply to: Enfold Flexible Masonry Gallery Alignment issues #1164824

Yigit
Keymaster

Hey,

I tried checking your site but i am blocked as well. I am located in Lithuania. Could you please temporarily disable IP restriction?

Best regards,
Yigit

December 10, 2019 at 10:58 pm in reply to: The right space of the main menu. The space between cart icon and menu items. #1164658
Yigit
Keymaster
Hi,

I went to Enfold theme options > Header > Header Behaviour and enabled “Let logo and menu position adapt to browser window” then added following code to bottom of Quick CSS
```
.html_header_top #top .av_header_stretch .container {
    margin-right: 0;
}
```
Please review your website.

Best regards,
Yigit
December 10, 2019 at 10:55 pm in reply to: 4 columns, images over text blocks: please help me align them nicely #1164654
Yigit
Keymaster
Hi,

Please add following code to Quick CSS
```
.home .avia_textblock {
    max-width: 180px;
    margin: auto;
}
```
Best regards,
Yigit
December 10, 2019 at 10:50 pm in reply to: Shopping Cart empty on mobile version #1164652

Yigit
Keymaster

Hi,

Glad it worked :)

Yes, that is correct. You applied the fix that is going to be included so you will not need to edit the file again :)

Let us know if you have any other questions or issues!

Best regards,
Yigit

December 10, 2019 at 10:26 pm in reply to: Enfold theme #1164645

Yigit
Keymaster

Hey,

I am afraid the only way to get full support and theme updates is by having access to a ThemeForest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a ThemeForest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a ThemeForest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on ThemeForest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

December 10, 2019 at 10:25 pm in reply to: reclaiming account #1164644

Yigit
Keymaster

Hey,

Thanks for contacting us!

We have reset your forum account. Please see private content field below :)

Please update Enfold to the latest version 4.6.3.1 – https://kriesi.at/documentation/enfold/theme-update/. If that does not help, please start a thread under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post

Regards,
Yigit

December 10, 2019 at 10:22 pm in reply to: Woocommerce pagination background color #1164642

Yigit
Keymaster

Hey!

You are welcome! Let us know if you have any other questions or issues :)

Best regards,
Yigit

December 10, 2019 at 4:46 pm in reply to: Problem with page anchor links coming from another page #1164500

Yigit
Keymaster

Hi Michiel,

Thanks for contacting us!

Please create an additional menu with full links for your inner pages and use this plugin – https://wordpress.org/plugins/zen-menu-logic/ to display that menu on your inner pages :)

Cheers!
Yigit

December 10, 2019 at 4:42 pm in reply to: Image presentation mobile #1164497

Yigit
Keymaster

Hi,

I duplicated the last Grid Row element on your page and switched places, text on the left and image on the right and chose to display that section only on mobile and hid your existing element on mobile for presentation. Please review your website :)

Best regards,
Yigit

December 10, 2019 at 4:32 pm in reply to: 4 columns, images over text blocks: please help me align them nicely #1164493

Yigit
Keymaster

Hi,

Have you checked if @Guenni007’s post above helps?

@Guenni007 thanks as always :)

Best regards,
Yigit

December 10, 2019 at 4:29 pm in reply to: Colour section – Background image hide on mobile #1164489

Yigit
Keymaster

Hi,

Glad it is working fine! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

December 10, 2019 at 4:27 pm in reply to: Changing navbar colour on mobile #1164488

Yigit
Keymaster

Hi,

Please go to Enfold theme options > Advanced Styling and edit “Menu Links in overlay/slide out” :)

Best regards,
Yigit

December 10, 2019 at 4:23 pm in reply to: Stuck during scrolling over Slider #1164485

Yigit
Keymaster

Hey Jan,

I wanted to check your page and the video but i received following error on both pages. It seems like you have some sort of IP restriction. Could you please temporarily disable it so we can look into it? :)

Best regards,
Yigit

December 10, 2019 at 4:21 pm in reply to: Menu Swapper and no Burger Menu #1164484

Yigit
Keymaster

Hey,

Are you able to choose menu in Enfold theme options > Main Menu > “Alternate Menu for Mobile”? I am not familiar with the plugin but we might figure it out by checking the settings. If you would like us to look into it, please create temporary admin logins and post them here privately :)

Best regards,
Yigit

December 10, 2019 at 4:14 pm in reply to: Website doesn't work when you write www before domain name – pluggable.php error #1164481

Yigit
Keymaster

Hi,

We will be waiting for FTP logins to look deeper into the issue :)

Best regards,
Yigit

December 10, 2019 at 4:11 pm in reply to: Security Warning #1164477

Yigit
Keymaster

Hi,

Thanks for contacting us!

I tested your website on whynopadlock.com (attached the results in private content field below) and only error seems to be related to loading of pinyon script font family. Please refer to this post – https://kriesi.at/documentation/enfold/typography/#how-to-upload-custom-fonts and add your custom font :)

Regards,
Yigit

December 10, 2019 at 4:07 pm in reply to: Shrink logo in the main menu #1164472
Yigit
Keymaster
Hi,

I added following code to Quick CSS in Enfold theme options > General Styling tab
```
.header-scrolled .logo img, .logo img {
    -webkit-transition: all .5s ease-in-out !important;
    -moz-transition: all .5s ease-in-out !important;
    -o-transition: all .5s ease-in-out !important;
    -ms-transition: all .5s ease-in-out !important;
    transition: all .5s ease-in-out !important;
}
.header-scrolled .logo img {
    max-height: 100px !important;
}
```
Please review your website :)

Best regards,
Yigit
December 10, 2019 at 3:54 pm in reply to: Advanced Layout Builder displaying garbage #1164469

Yigit
Keymaster

Hi,

Unfortunately, it seems so. Do you have revisions enabled? If so, you can load older version.

Cheers!
Yigit

December 10, 2019 at 3:52 pm in reply to: Language issues #1164468

Yigit
Keymaster

Hey,

Are you using the same version of the theme? German language file gets updated often so you might have the older version of the file. I attached the latest available German language files in private content field. Please upload them inside /wp-content/themes/enfold/lang/ folder via FTP

Regards,
Yigit

December 10, 2019 at 3:35 pm in reply to: Language issues #1164460

Yigit
Keymaster

Hi,

Thanks for contacting us!

Our only theme is currently Enfold, we have discontinued our older themes only to focus on Enfold so that is definitely not the case :)

Could you please post a link of your website so we can look into it? My guess is maybe your friends website language is set to German and yours is set to English?

Regards,
Yigit

December 10, 2019 at 3:27 pm in reply to: Problem to open pages edited with ALB. #1164454

Yigit
Keymaster

Ciao Oriano!

Glad the issue is resolved and thanks for sharing your solution :)

Let us know if you have any other questions or issues!

Regards,
Yigit

December 10, 2019 at 3:25 pm in reply to: Shopping Cart empty on mobile version #1164452

Yigit
Keymaster

Hi,

Could you please replace /enfold/js/avia-snippet-cookieconsent.js file with – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_6_3/avia-snippet-cookieconsent.js in Appearance > Editor and check if that helps?
Please make sure to disable “Javascript file merging and compression” in Enfold theme options > Performance, save, flush cache and enable it once again.

Fix will be included in upcoming version :)

Cheers!
Yigit

December 10, 2019 at 3:22 pm in reply to: Hamburger Menu on mobile not working #1164450

Yigit
Keymaster

Hi,

Could you please update Enfold to the latest version 4.6.3.1 – https://kriesi.at/documentation/enfold/theme-update/ and check if that helps?

Regards,
Yigit
Author

Posts

Viewing 30 posts - 10,681 through 10,710 (of 82,620 total)

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