Viewing 4 posts - 1 through 4 (of 4 total)
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  • February 11, 2020 at 10:56 pm #1183695

    Renee Mills

    Hello,

    We cannot gain access into our support, purchased through envato/themeforest.

    The user id says that it sends a pw reset but it’s not coming to any of our emails! Please help!
    We have some major issues we need support on.

    February 12, 2020 at 1:44 pm #1183863

    Rikard
    Moderator

    Hey Renee,

    The account you are trying to reset is not registered to any of the emails you are listing, please see private. Do you have access to that email? We can reset the account for you manually if you like.

    Best regards,
    Rikard

    February 18, 2020 at 6:20 am #1185556

    Renee Mills
    This reply has been marked as private.
    February 18, 2020 at 1:19 pm #1185630

    Yigit
    Moderator

    Hi,

    Thanks for contacting us!

    We have updated email address to the one i attached in private content field. Please try to reset your password now :)

    Best regards,
    Yigit

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