Hi Ramon,

Likewise! :)

We have forwarded it to our devs :)

Best regards,
Yigit

Hi,

Could you please share FTP logins privately? We are going to need to connect to your server for further inspection :)

Best regards,
Yigit

Hi Lukas,

I added following code to bottom of Functions.php file of your child theme

function avf_alb_supported_post_types_mod($alb_post_types)
{
	unset($alb_post_types[0]);
	return $alb_post_types;
}
add_filter('avf_alb_supported_post_types', 'avf_alb_supported_post_types_mod', 10, 1);

It removed ALB from blog posts however I can still reproduce the issue. I will check with our devs once again for a permanent solution :)

Best regards,
Yigit

Hi Lukas,

We are sorry for the late reply!

This is definitely a very weird issue. It only shows correctly after saving the post after editing home page. We have informed our devs regarding the issue.
Do you ever use ALB to create blog posts? If not, maybe we could try disabling ALB for posts?

Regards,
Yigit

Hi,

Sorry for the late reply!

Could you please firstly try to disable CDN and check if that helps and if it does not, try de-activating all active plugins and check once again? If it loads fine after de-activating all plugins, you can activate them one by one to find the culprit. I believe issue is either related to plugins or CDN.

Regards,
Yigit

Hi,

We have replied to your thread – https://kriesi.at/support/topic/visual-artist-non-responsive/. Let us continue there :)

Cheers!
Yigit

Hi,

Sorry for my late reply!

Please add following code to Quick CSS

@media only screen and (max-width: 990px) {
.responsive #top #wrap_all .av-flex-cells .no_margin { 
     height: auto !important; 
}
}

Currently fixed height is disabled only on screens below 768px so causes the issue between 990-769px. We will test it further and report to our devs :)

Best regards,
Yigit

Hi,

I just tested it with Elementor and I could reproduce the same issue so it seems like plugin does not get the content of page builders. This is probably to make sure only HTML is used as shortcodes would not be processed in the emails.

You are welcome, Rob! And again, sorry for the wait.

Best regards,
Yigit

Hi,

I tested with your text too and it still worked for me. Attached a screencast in private content field below.

I also created temporary logins for my test site and attached them below. I adjusted the settings according to your posts. Could you please test on my installation?

Best regards,
Yigit

Hi Rob,

I sincerely apologize for my late reply.

Since files are no longer available, I could not use your text files but when I tested with a random title and paragraph, it showed up in the email. Attached a screenshot below.

Could you please share the text you are using so I can test once again with them?

Best regards,
Yigit

Hey Claus,

Thanks for contacting us!

No, you can simply login to your ThemeForest account that you have used when purchasing Enfold license and then go to Downloads page – https://themeforest.net/downloads to download the latest version of the theme.

Then you can refer to this post – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp and update the theme via FTP. While at it, please also register your theme – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token so you can receive future updates in your WordPress dashboard :)

Regards,
Yigit

Hey Steve,

Thanks for contacting us!

I am getting “Sorry, your request cannot be accepted.” message when I go to your login page.

I believe it is legit but it is an older version 4.4.1 which is not compatible with your WordPress version. Currently the latest version is 4.7.5. If you purchase a license and update the theme (child theme will not be affected, only parent theme will be overwritten), you should not have any issues using the theme and Advanced Layout Builder.

In case you run into any issues after updating the theme, you can register to our support forum – https://kriesi.at/support/register/ and start new threads under Enfold sub forum and we will gladly look into it :)

I hope that helps! Let us know if you have any other questions!

Regards,
Yigit

Hi,

Could you please upgrade PHP version and post FTP logins here privately? We are going to need to see the issue in order to fix it :)

Best regards,
Yigit

Hey Zheka,

Thanks for contacting us!

Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options to receive auto updates.
You can use your purchase code to register to our support forum – https://kriesi.at/support/register/ and then you can start new threads whenever you have a question or an issue under Enfold sub forum :)

Regards,
Yigit

Hi,

I edited your Color Section element on Contact page and gave it a unique ID “kontakt” and then changed your custom CSS code to following one

@media only screen and (max-width: 480px) {
#top .avia-slideshow-button.avia-color-light {
    margin-top: 0;
}
#kontakt .flex_column:nth-child(2) {
    min-height: 350px;
}}

Then I checked your slider on your homepage and image on contact page on my iphone and both looks fine on my end. Attached a screenshot in private content field below.
Please make sure to flush browser cache on your mobile device before checking :)

Best regards,
Yigit